Premier Subaru

We have been dealing with another car dealer (another brand) for a number of years. Have found their service and charges not acceptable. Premier Subaru was recomended to us, so we had alot of questions brand) for a number of years. Have found their service and charges not acceptable. Premier Subaru was recomended to us, so we had alot of questions for them re their service. We found them to be honest and when we decided to buy a new car, we wnt to them and found them very easy to work with really did their best to help us understand the "new" wrkings in the car. Its' been twelve years since I bought a new car, and I am delighted! So, kiudos to Jeff and Dan at Premier! More

Daniel and Rodney were great to work with during my car buying experience. Daniel was very personable and not pushy at all. Rodney got right to business and wrapped up the deal quickly. buying experience. Daniel was very personable and not pushy at all. Rodney got right to business and wrapped up the deal quickly. More

I should have given Jeff Irzyk a big pat on the back for a great job back in March of this year. Sorry a little late. Hid did a great job with the sale of my new 2013 Subaru Legacy. I would buy again from h a great job back in March of this year. Sorry a little late. Hid did a great job with the sale of my new 2013 Subaru Legacy. I would buy again from him any time. The other is about service. I dealt with Gary Christiansen as vehicle needed 7500 mile check up done. Had issue with sun roof leaking and they resealed it. The problem was that some people don't take pride in what they do. Something was not put back correctly after taking the ceiling down. Sent email to Gary who's email is not working or incorrect so it came back undeliverable. Email was forwarded to Cindy who said she would make sure Gary saw email. But I questioned a couple of things that were done or not done on my car. Waited for three days for answer and nothing. So on the third day I forwarded the email to Dennis the service manager. Later that day I did receive email from Gary on the issues. I didn't quite agree on the answers. So I felt there was a need to make a trip to see Dennis. I did see Dennis and we had a discussion about customer service and some inconsistencies that had occurred. Dennis did apologize, and I wanted to make sure we were on the same page about customer service and people taking pride in their work. But I felt that there was not a real satisfaction there after I left. Some times we all may slack a little but need to step up to the plate and take ownership of what ever it may be. Hopefully the future will be better. More

We bought the 1st car last year because of the price and when it was time for a new (used) car we came back because of the good experience we had with the product and the service. I gave just "ok" on the p when it was time for a new (used) car we came back because of the good experience we had with the product and the service. I gave just "ok" on the price because their price was higher than the KBB - but still we bought it ! An extra value for us with premier subaru was connecting us to an insurance company, a big thing for a non citizen like me. More

Herman and Rodney were both excellent -- very helpful, friendly and responsive. They came up with creative solutions to my particular concerns and offered reasonable advice without pushing it on us. friendly and responsive. They came up with creative solutions to my particular concerns and offered reasonable advice without pushing it on us. More

I was in for an oil change and was waiting for it to be completed in the waiting room. While I was waiting a very professionally dressed young woman came over an introduced herself. Her name was Kristin Sc completed in the waiting room. While I was waiting a very professionally dressed young woman came over an introduced herself. Her name was Kristin Scepanski. (I only remember the last name because she wrote it down on a letter she gave me) We chatted for a moment, she is a sweet heart! Asked about my wife and what I liked about my 2002 Forester. I told her that I wished it was a bit smaller and newer. She then said that the dealership was looking to buy some of the older models of Subaru. She mentioned mine may have a few more miles than what was acceptable for the program, but if I was interested she would appraise my car for a trade in. I liked how she did this. Made me feel important and worthy. I WAS interested in a model they had on the lot. So she asked for my key and appraised it. Before she did that she introduced me to a sales manager (Tom I think) and a sales person, named Chris. Everyone was extremely friendly and professional. I had a wonderful experience and would have traded in on the spot, but my wife wanted to be there. Kristin mentioned this and actually offered to pick her up and bring her over! Wow, who goes out of their way to do that? I was impressed! Unfortunately, the wife was out shopping, but we will both be back to trade up. We will purchase from Subaru for the rest of our lives! Where else do you get service like that! I really hope that young lady is there when I return. More

Daniel was an amazing person to work with. He was more than what you expect a car salesman to be. He connected with us and helped us pick out the car we wanted and that we needed. He didnt just try to sel than what you expect a car salesman to be. He connected with us and helped us pick out the car we wanted and that we needed. He didnt just try to sell us the most expensive car. He went way out of his way to help us out and get us the best possible deal. It was by far the best experience we have had buying a car. I would highly recommend working with him at this dealership. More

Shopping over the internet from Canada could be daunting, but as soon as their web staff put me in contact with Ted it went smooth and easy. And Ted was always answering my question quite fast. I finally ord but as soon as their web staff put me in contact with Ted it went smooth and easy. And Ted was always answering my question quite fast. I finally ordered a brand new Outback from the factory which gave me the time to prepare for export. Ted and Mike were there when I needed assistance toward the export process. when I got to Branford to get the car every papers needed was done thx to Mike and the border crossing went pretty smooth :-) Now I've been driving my Outback for 6 weeks , winter is well on it's way here (minus 5F last week!) and I enjoy A LOT the 4WD of my Subaru! Thank you very much to all the team at Premier Subaru! Would I do business again with them? you bet! nic More

To all the great people at Premire Subaru of Branford. To all the great people at Premire Subaru of Branford. From the moment we entered your business area we felt welcomed by the receptionist. (We buy a To all the great people at Premire Subaru of Branford. From the moment we entered your business area we felt welcomed by the receptionist. (We buy a car every 13-16 years). Well to our surprise Richard the sales manager picked up on our tension level immediately and talked to us for awhile and calmed us down. Picking out our great salesman Ted. He listened to what we were in search of and picked out a couple of prospective vehicles. There was NO pressure just explaniations as to the differences between our choices. Then we zeroed in on one and BANG The beautiful 2014 Outback Limited with all the features we were looking for. A short test drive with more detailed explaniations and we knew that this car was for us. At the end of our drive we decided to go with a deposit to hold the vehicle so we could go and look at a few other XXX vehicles we had in mind. Next day after our search ended we returned spoke to Richard and Ted again and started the purchasing process of our dream car. Yes dream car. We then worked with MIcheal who seamlessly filled in all the blanks with some more helpful car reviews. Set a date and returned again to smiles, hand shakes and coffee. We then started the final purchasing experience with Richard, Ted and Micheals calming guidance. Next Ted had the big job; my wife, jittery over a very big storm coming. She was suffering from as I call "chicken little syndrome". He brought our shinny new vehicle down and explained everything on how to drive, adjusting everything, handed over the keys and she was off. "Many, Many Thanks TED and ALL"! Yes we will see you soon and finish filling in the ??? blanks. All in all this was the best car buying experience we have ever been through and look forward to the Service side of our Subaru purchase. More

John Dockendorff was wonderful to work with. He was exceptionally patient and worked extremely hard to make sure that we were very happy with our new vehicle. We'll be going back when it comes time to exceptionally patient and worked extremely hard to make sure that we were very happy with our new vehicle. We'll be going back when it comes time to replace our second car and hope to work with John & the staff at Premiere again. More