Premier Subaru

My forth Subaru from premier I have purchased now four cars from premier. They are a nice friendly non pressure dealership to deal with. Plus we have had all of a our cars ser I have purchased now four cars from premier. They are a nice friendly non pressure dealership to deal with. Plus we have had all of a our cars services there . My wife is now planning on replacing her 08 Forrester in the future there, Barb is great !! More

Premier Subaru The dealership was a customer friendly place to purchase our new car. Ted Astarita was great to work with, very professional. Would recommend to som The dealership was a customer friendly place to purchase our new car. Ted Astarita was great to work with, very professional. Would recommend to someone looking for a new Subaru. More

Sales person very approachable and friendly. I like how Jeff Lambert approach us in the dealership, he was so friendly and helpful in getting my new subaru. Thank you so much. I like how Jeff Lambert approach us in the dealership, he was so friendly and helpful in getting my new subaru. Thank you so much. More

Awesome vehicle from an awesome dealership The entire process of purchasing my new 2014 Subaru XV Crosstrek was made easy with the help of Herman Winston. He was very knowledgeable about the v The entire process of purchasing my new 2014 Subaru XV Crosstrek was made easy with the help of Herman Winston. He was very knowledgeable about the vehicle and the brand. The rest of the staff that I dealt with were friendly and eager to help, especially Rodney Pomerleau in dealing with all the paperwork.. I almost walked away at first because the vehicle I originally wanted wasn't available and needed to be ordered. Not wanting to wait, it was Herman's guidance and advice that led me to purchase the car I did. I don't regret that decision one bit. I couldn't be happier with the new Crosstrek and won't hesitate to recommend Premier Subaru to others. More

Great experience with Premier I began looking for Foresters in December of 2013 and was able to drive a used Forester away by May 2014. I found that the employees of Premier are ex I began looking for Foresters in December of 2013 and was able to drive a used Forester away by May 2014. I found that the employees of Premier are extremely knowledgeable, very detail oriented, and always happy to help. Though the website is not always as up to date as it could be, speaking with a Sales Rep about their current stock of cars is just as convenient. I trust the dealership and know that I would definitely be able to bring the car back or call a representative if something were to go wrong. Overall, the experience was convenient, quick, and helpful. I'd recommend the dealership to anyone looking for a new or used Subaru. More

Great priced WRX. Ted was absolutely fantastic and friendly. Also Lauren in the internet sales department was so nice and helpful. She was the first person I worked w Ted was absolutely fantastic and friendly. Also Lauren in the internet sales department was so nice and helpful. She was the first person I worked with during this transaction and set a great first impression. Will was also a great help in the beginning and gave me all the info I requested promptly. Great communication and service from all 3 of them. More

Go to another Subaru dealer! I bought a car here and when the hands off phone button didn't work on the steering wheel I was given excuse after excuse. After I waited for more tha I bought a car here and when the hands off phone button didn't work on the steering wheel I was given excuse after excuse. After I waited for more than a month to have this fixed, they came back with two solutions: #1- they could put me on another car with the same features that worked/navigation system from factory but I would have to pay an additional $2,500 (mind you I had already paid for these features) #2- put back the factory radio and remove the navigation system (aftermarket product that they installed, not my choice) and return some of the money I had paid for the system, not all the money they originally charged (according to their own email of what the price was). When I questioned their rationale for the discrepancy in price they got offended and I was told it was impossible to really know how much was discounted from the navigation system itself, and it was my problem they were just trying to help me. I put a complaint thru the BBB just to have Premier Subaru employee (manager) lie about our interactions on how I was interested in the money. In short, I rejected their offer because I'll rather have a faulty system than have one more interaction with this very dishonest group. Lastly, I received an email from the owner telling me how they support various community organizations, and how they are so awesome trying to change my opinion. I believe that when you give out to the community you should not be advertising it; you do it because you want to help others. You don’t do it to then pat yourself on the back and let everyone know. If you want to buy a Subaru (great car) just go somewhere else, and make sure is not owned by the same person since they have more than one dealer. More

Car Purchase My wife and I purchased the Vehicle from Adam Arsenault. We were extremely impressed with his courteous, helpful, and friendly attitude. It was nic My wife and I purchased the Vehicle from Adam Arsenault. We were extremely impressed with his courteous, helpful, and friendly attitude. It was nice not to have to deal with a pushy sales person. Adam took the time to explain all the features and non-features of the vehicle. Adam even spoke in our behalf on the trade in value of our trade in vehicle. Since I have purchased the vehicle I called Adam to seek advice on the remote start, and again Adam was caring and helpful . Adam is a credit and a extremely valuable asset to your dealership. We were highly impressed with Adam and bought the car at your dealership because of him and his commitment to your dealership. We have not dealt with your service department yet, but if they are anything like Adam I am sure we will be extremely happy. We are from New Britain, CT and chose your dealership to purchase from. Carl & Kathy Olandt More

Listen and look carefully The car I traveled a long distance to see and drive was not as it was advertised or as it was described on the phone by the salesperson. It did not ha The car I traveled a long distance to see and drive was not as it was advertised or as it was described on the phone by the salesperson. It did not have a sunroof as advertised (that was blamed on the "marketing" company) and as I was told on the phone that it did. It was not "pristine" as stated on the phone. It leaked air conditioning fluid and had a warning light flashing "AWD" on the dash. There were no floor mats at all nor a cargo cover in the rear of the Outback wagon. A fender panel was slightly separating from the main body panel. The interior was so so and the driving performance was unimpressive. I did not buy the car. They did show me a similar Outback wagon of the same year with more miles which was a much better car, offered me a reasonable trade in value on my old Forester, and I signed a purchase agreement on that car that night though I did not pick it up until five days later because I was arranging my own financing.The morning after I took it home, I got a good look at the inside and outside of the car that they had "cleaned" before they handed me the keys. All of the windows were filthy, the dash did not even look wiped off. The nooks and crannies had lots of dirt in them and the floors had grit left in the carpets. It did have shiny stuff on the tires, as if that were a priority. The two people we dealt with did not show as much concern for the "buyer" as they did for the "dealer". I would have expected such treatment from a side street used car dealer and not a large volume new car dealer. Buying a new car there went well for my sister-in-law and she has no complaints. Buying used at Premier was not pleasant. More

Best car buying experience My recent purchase of an Impreza at Premier Subaru was the best car buying experience I've had, thanks mostly to Mark Stewart, my sales consultant. I My recent purchase of an Impreza at Premier Subaru was the best car buying experience I've had, thanks mostly to Mark Stewart, my sales consultant. I was pretty certain that I'd buy the Impreza but had some questions and wanted to give it a test drive. Mark was courteous and thorough, spending a good amount of time pointing out features and answering my questions. He also spent time reviewing features and answering *more* questions, when I returned to pick up the car. Mark listened and was respectful, unlike those who take the "hard sell" approach. Rather than speak negatively about other car manufacturers, he concentrated on all the pluses a Subaru has to offer, the Impreza in particular. My experience with Mark is the primary reason that I didn't go to another dealer to compare offers, which I've always done. When I phoned for clarification on items on the invoice and one of the tasks I needed to do, Mark was working with other customers. I was referred to sales managers Rich Johnson and Will Petrillo (the second call) and they, too, were most courteous and helpful. Finally, I believe I received a great offer from Premier, on both the cost of the car and the trade-in value of my former car. All in all, I highly recommend Premier Subaru for your purchase of a great car!! More