Premier Subaru

Super easy purchase Everyone at the dealership was friendly and efficient. I had seen the car online and they set up a test drive at my convenience. The purchasing proces Everyone at the dealership was friendly and efficient. I had seen the car online and they set up a test drive at my convenience. The purchasing process was fast and hassle free. I am very pleased with my purchase. It is the second time I have used this dealership. More

Overall the best dealership I've ever worked with!! If you’re looking for a hassle free, knowledgeable, and no pressure dealership COME HERE!!!! After searching for months for a great value Subaru I de If you’re looking for a hassle free, knowledgeable, and no pressure dealership COME HERE!!!! After searching for months for a great value Subaru I decided to stop at Premier Subaru. I knew I wanted a car relatively new with the bells and whistles but without the price tag so, I decided to go through the certified pre-owned route. Premier Subaru in Branford has one of the largest certified Subaru inventories in the state so, it’s no surprise I ended up there. From my online research I found great value in their 2012 Impreza. Once I arrived I couldn’t find it since their lot is a decent size. I went inside and I was greeted by Danny Oller. I showed Danny the car I was interested in and he quickly got it for me. The most impressive part of the transaction was Danny’s knowledge in their product line. I told him I had a 2008 Impreza and he quickly told me the similarities and differences between the two cars. More importantly he pointed out various items that were moved from location when the 2012 model was upgraded from the 2008 model. Premier Subaru also offered me a fair trade-in amount for my 2008 Impreza which helped me upgrade to the 2012 Impreza. Once I decided to move forward with the transaction the finance manager, Jeff, contacted me to ensure all information they had was accurate to ensure a speedy turnaround when I picked up the car. Once all paperwork was completed Danny met me at the car so that we can review the outside of the car together for any dings or scratches, there were none. Lastly, Danny took an extra few minutes to show me how to set up the Bluetooth in the car since my previous model didn’t have that feature. Overall, this has been the best experience I’ve ever had in any dealership and I’ve been to a number of dealerships in this area. I sincerely recommend Premier Subaru in Branford. They are a great establishment and they aim to please. Great customer service! I’ll be sure to return to Danny for future car purchases. Maritza More

car buyer Great experience, very friendly and helpful, the service was excellent. Thanks Mark for the great test drive very informative and really made me get Great experience, very friendly and helpful, the service was excellent. Thanks Mark for the great test drive very informative and really made me get a feel for the car. More

Bitter sweet The customer service was out of this world and words can't describe how amazing Roxanne and her team are. However the quality of work I wish I could s The customer service was out of this world and words can't describe how amazing Roxanne and her team are. However the quality of work I wish I could say the same. Due to a previous purchase, I knew that if I bought a car from this dealership, I would be giving my hard earned money to a good honest dealer. However, this time I was only able to purchase a used car for 12,000$ cash. I brought the vehicle home and that night my service engine light came on. I called service, and they told me to come back immediately the next day, and they would fix the problem which they did. Then two days later the light came back on and again I went back, they diagnosed it and had to come back again for a different part. Long story short all together, 7 half hour trips out of my way later, they finally diagnosed the problem and gave me a very nice new 2014 vehicle to use while they fixed my car (again, free of charge which is awesome so I feel bad complaining). They ordered the part and put it in free of charge, which saved me over 3,600 in just parts. That again is awesome guest service, and never once did I feel as though I was a bother to Roxanne, the manager, or anyone I came in contact with. She was very kind and courteous whenever she updated me about the status of my vehicle and apologized about everything. The manager did too, which is great to know there are people like that that are still in the guest service world. However when I received the car back, they left siding of my passenger door panel out, screwed the passenger side seat over wires that I installed (in the panel and not on the ground where they were) which broke my own wires so I had to purchase new ones, left insulation material on the floor and my speaker box in the back that was working perfectly, didn't work any more because the wires they crushed broke the connections to with my seat screwed on top. Also, the lights that I installed (as a hobby) wires are pulled out and ripped off of the areas I had them tucked and connected to. Overall I would say they are awesome; however I say it's bitter sweet because yes i just got free work done, but I don't feel as though they should have sold me the car in the first place if it was going to be such a hassle with making it emissions ready. As a manager, my time is very limited and I had to out my job on hold; even though that's how I was able to spend money on this car that should have been thoroughly inspected from the sales department before putting up for sale. And more of my money and time went towards gas, wires and reinstalling all the wiring that was done on my time & with my money. I jus feel as though the quality of work could have been more. More

Just What I Wanted! I just had a terrific experience in buying a new Forester from Premier Subaru. Mark Stewart was patient, courteous, and low pressure. He went all ou I just had a terrific experience in buying a new Forester from Premier Subaru. Mark Stewart was patient, courteous, and low pressure. He went all out to match me with a new car that would meet all my expectations. He took time to explain all the features of my personal vehicle, and made sure that I was comfortable and happy with my "new baby." Judith More

Could not be better Coming in on a Sunday looking for a quality car at a good price in short order and not being disappointed was the goal. Herman and Premier Subaru del Coming in on a Sunday looking for a quality car at a good price in short order and not being disappointed was the goal. Herman and Premier Subaru delivered in every way. I told Herman my criteria and he steered me to the options without any waste of time. Herman and the Premier financing team made the experience expeditious and trouble free. I highly recommend and will return for the next car. More

A very smooth and easy transaction We recently bought a 2015 Subaru Forester from Premier and we worked with Herman Winston and Jeff Irzyk. The pricing was very competitive however the We recently bought a 2015 Subaru Forester from Premier and we worked with Herman Winston and Jeff Irzyk. The pricing was very competitive however the inventory was disappearing before our eyes so we had to act quickly. Herman was great - friendly, funny, easy to talk to, no pressure and good knowledge of the cars. He assessed our needs through a series of questions then lead us to the car that best fit our needs. He took us on a test drive, thoroughly explained the vehicle, answered all our questions, and then gave us time alone to talk about it. He was everything a car salesman should be with none of the annoying traits I've often encountered in the past. They gave us a good trade in on our old vehicle and competitive financing on the Subaru. Jeff handled the closing very smoothly and quickly and we were soon on our way home. The only complaint I have is that at the closing a number of different warranties were offered to cover finish, dents, carpets, etc and it was hard to follow how they all worked at the last minute. In the end though we settled on just the extended Subaru warranty which I thought was a very good deal. Thank you Premier and Winston and Jeff for an excellent car buying experience and thank you Subaru for making such great cars for a very good price. More

Buyer The car we bought is great. Despite our bringing up comps, Kelly blue book, etc, we were told that the dealer couldn't possibly sell our car (trade i The car we bought is great. Despite our bringing up comps, Kelly blue book, etc, we were told that the dealer couldn't possibly sell our car (trade in) for more than $5500 and we were offered $4250. Less than a week later, they have it listed for $10398. I have no problem with them making a profit, but this was disingenuous. More

An eye opening, wonderful car buying experience at Subaru. I've never had such a great experience shopping and buying a car at a dealership before. My sales rep. was Ted Astarita, Ted was very professional, me I've never had such a great experience shopping and buying a car at a dealership before. My sales rep. was Ted Astarita, Ted was very professional, meanwhile he made me feel that I was working not just with a sales rep. but also with a good, trusted friend who really wanted to help me. He gained my trust and my business by his openness, knowledge, attention to my concerns, and patience. He showed me the major features of the car I'm interested in as I told him Subaru and AWD are a whole new experience to me. He answered all my questions about the car, the warranty, pricing, and financing options. I was most impressed with his openness and transparency. It was a totally different, but positive experience. I felt well informed in just a couple of hours working with Ted, and much more confident about my purchase than in the past with other dealers, I should also mention Jeff Irzyk, Financial Services Manager, who's equally helpful, transparent, patient, and customer friendly. I'm guessing this is the Premier Subaru Branford way of doing business. It was like the dealership has opened the book for the customers to see, to get informed, and then make the informed decision based on their needs and financial situation. When I told my plan to buy an AWD car like Subaru, one of my co-workers who has a Subaru Forester spoke highly about Subaru Branford and recommended it to me. I was struck by the fact that he lives one and half hour away from Branford but is so enthusiastic about this dealership. I was further intrigued by the overwhelmingly positive customer reviews found on Google+. My experience with Ted, Jeff and this dealership certainly confirms my co-worker's enthusiasm and the many positive reviews I've read. I rarely write customer reviews. The reason that I wrote this one is because I really think my sales rep Ted deserves a heartfelt thank you from me. I also hope such positive recognitions/feedbacks can be a strong incentive to encourage Subaru Branford to maintain the top notch customer services. Finally, I really enjoy my Subaru Legacy. It's a beauty. Thanks to Ted, Jeff, and Subaru Branford. More

Working with Mark Gennette was pleasure It was pleasure working with Mark Gennette. Every step of my purchase went smoothly. Mark answered all of my questions and point out new features an o It was pleasure working with Mark Gennette. Every step of my purchase went smoothly. Mark answered all of my questions and point out new features an options included with the outback I purchased. More