Premier Subaru

Rude and only interested in quick sale So I just had the worst experience trying to buy a car at Premier. Helena was very rude and short with me. She complained that she "sacrificed" so muc So I just had the worst experience trying to buy a car at Premier. Helena was very rude and short with me. She complained that she "sacrificed" so much just to hold the car for us which is just an exaggeration of the truth. They did not have a manual transmission on the lot so we had to wait for them to deliver one. The sale of the car was hinging on a test drive first, which never even happened. I asked to test drive the vehicle two times and both times I asked, Helena skirted around the question and was trying to force me to sign the sale papers. I basically told her we were not interested and proceeded to walk out. What dealership expects you to buy a car without a test drive? I really do not recommend this dealership and others should go elsewhere where salespeople are more professional and less about the quick sale. More

Exceeding Customer Expectation is something we as customers would all like to enjoy but rarely does this happen in real life. The overlays, loose-ends, and missing data in purch is something we as customers would all like to enjoy but rarely does this happen in real life. The overlays, loose-ends, and missing data in purchase(s) as large and complex as a car, are considerable if not notorious, Our purchase(s) doubled the variables by trading two cars instead of one, and the purchase of two new cars in the transaction. Almost immediate to a very prompt delivery, was a steering recall handled well by Subaru, and flawlessly by our sales, service, and administrative team. Communication was continuous and superb. They actually made the exercise, a rather pleasurable experience. I have taught in business schools, and worked in mission critical circumstances all my work career, and can say from experience that these team demonstrated relationships are not common, rather this is an exceptional group that works well together and can actually make it happen, and even in challenging circumstances can exceed the customers expectation,... consistently. . . More

A breath of fresh air I recently bought a WRX from this dealership. The sales person Jeffrey Lambert was easy to deal with and made me feel comfortable throughout the whole I recently bought a WRX from this dealership. The sales person Jeffrey Lambert was easy to deal with and made me feel comfortable throughout the whole process. Not only did I get top dollar for my trade in but I was walked through every step of the sales process and every paper I signed , every fee I paid and every option I wanted to add was thoroughly explained to me. More

Poor Advice From Customer Service Was instructed to buy after marker brake drums and rotors because the factory installed causing much dust on my black after market rims which the deal Was instructed to buy after marker brake drums and rotors because the factory installed causing much dust on my black after market rims which the dealership installed. Now the dealership informs me ( Gary in Service Dept ) they don't install after market parts, Question: what about my after market rims you installed.... More

Great Experience Just purchased a new Forrester and I love it! Working with Barb Mullen was a pleasant experience. She was friendly and professional. Very good at a Just purchased a new Forrester and I love it! Working with Barb Mullen was a pleasant experience. She was friendly and professional. Very good at answering all my questions especially about the navigation and Eyesight features. More

Review for Premier Subaru in Branford Ct We received our new 2016 Forester in less than a week. We love it. Barbara Mullen did a great job in explaining everything. She was friendly and easy We received our new 2016 Forester in less than a week. We love it. Barbara Mullen did a great job in explaining everything. She was friendly and easy to be with. Barb made receiving our new car enjoyable. More

Friendly and professional I went to Premier looking to test drive a used Impreza, and found that it didn't have all the features I wanted. In fact, no Impreza within 100 miles I went to Premier looking to test drive a used Impreza, and found that it didn't have all the features I wanted. In fact, no Impreza within 100 miles had exactly the configuration I wanted. Luke helped me order a new one, priced to fit my budget, and kept me updated while it was being built and delivered. On delivery, Luke showed me all the features and made sure I got exactly what I wanted. I'm a very satisfied customer. More

Great Experience All good....friendly, knowledgeable, professional, timely, honest......good experience, will return in the future. Vehicle was exactly as describ All good....friendly, knowledgeable, professional, timely, honest......good experience, will return in the future. Vehicle was exactly as described on website and was prepped and ready when I arrived. More

Rudest Sales Manager I have ever encountered I recently bought an Impreza from Premier Subaru. The business manager I worked with, Rob, was very professional and thorough, as well as kind and cou I recently bought an Impreza from Premier Subaru. The business manager I worked with, Rob, was very professional and thorough, as well as kind and courteous. The general sales manager, David Taylor, however was horrendously rude and crass. His interpersonal skills were deplorable. I have never been addressed with such abrupt rudeness from a salesperson - it was disgusting. He failed to even introduce himself to me, just started in on a rude rant about price negotiations. I wasn't even in his office, but he went out of his way to walk across the building, interrupt the conversation I was having with Rob, and address me and my mother in a rude and disrespectful way that was entirely unfitting of a professional salesperson. He completely ruined my entire experience at this dealership and my entire family found him off putting and unprofessional. If it's true that a sales business should put its best foot forward, then I'd suggest cutting this one off entirely. More

Professional The dealer handled themselves very well. Negotiated price was fair and competitive. Have NOT taken the time to study (so take this w/ grain of salt) The dealer handled themselves very well. Negotiated price was fair and competitive. Have NOT taken the time to study (so take this w/ grain of salt) all fee's at the closing, but my gut feeling is the nitrogen filled tires, window etching and maybe more were profit padding. Michelle was great, kept me informed. More