Premier Subaru

Love my new Crosstrek First time buying a car from Premier Subaru, and the experience was great. My salesperson Eloise Fullington was very pleasant to work with, and made First time buying a car from Premier Subaru, and the experience was great. My salesperson Eloise Fullington was very pleasant to work with, and made the purchase of my new Crosstrek easy and seamless, with no hidden surprises, and I got exactly what I wanted. And, Rodney Pomerleau really knows his paperwork. He made the purchase transaction smooth and hassle free..... Great job! More

Incompetent, Rude,Unprofessional, ZERO interest in customer As another reviewer on Yelp said, if I could give this place negative stars I would! This is supposedly the ONLY AAA approved Subaru Repair shop in Co As another reviewer on Yelp said, if I could give this place negative stars I would! This is supposedly the ONLY AAA approved Subaru Repair shop in Connecticut.This dealership is an embarrassment to itself, Subaru and to AAA, and it should be removed from their preferred list of vendors. They are incompetent, rude, have zero interest in customer service, and utilize false advertising to draw people in. Then they fail to deliver on their promises, as outlined below: I have a new 2016 Forester with radio problems. 1st, they advertise they have the largest fleet of loaner cars in CT - 20 Cars. Yet, each time I have called to make an appointment and ask for a loaner, I am RUDELY rebuffed, telling me it is at least a 2 week wait. WHY brag and advertise about your HUGE loaner fleet if you are not willing to loan a car? And, each time I have been there, they have 6-8 unused loaners just sitting in their parking lot. On the first visit for radio and a recall, I finally convinced them to give me a loaner. I lost a day's work, and when I got back in my car, the radio was still broken. They were willing to send me away with a still broken radio because obviously they did not test it properly to see if it was working. They offered me a half price detailing if I would come back and let them fix the radio, because they needed a "download" from central Subaru to re-program the radio. They said they would call me in 2-3 days after they got the download - they NEVER DID. Again, it was like pulling teeth to get a loaner for my second visit, but finally they agreed. Again, I lost a day's work. When I got back in my car, I noticed that they had scratched a plastic piece of the console in detailing it, & the radio was still broken. At first Service Mgr Gary Christiansen said he would replace the plastic, then he reneged on his word (as all LIARS do) and said the damage was "My Fault" and they would do nothing. I asked the "Customer Concierge" Barbara Mullen to intervene - she walked away when the conflict was on to "have her lunch." Again, they advertise online and in the shop with a BIG poster with her picture that she is the only "Customer Concierge" in CT, and that" Barb doesn't need to ask for manager approval, she IS a manager." Yet, she told me she "needed to check with the owner" Robert J Alvine / Bob Alvine about assisting me, and he said NO. She also mentioned she was about to go on vacation and didn't have much time to deal my issue. Now they tell me I have to come back for a 3rd attempt to fix the radio, and they will absolutely NOT give me a loaner. I am supposed to sit there and wait and lose another day of work while they TRY to figure out what is wrong after TWO failed attempts. I would never go to them again, or recommend them for anything, and they should be taken off AAA's preferred vendor list. AND Bob Alvine touts online that "The customer is the reason for our existence." I have never felt mire de-valued as a customer. More

The Second Experience Just As Wonderful!! We purchased a Subaru Forester (for my husband) at Premier Subaru several years ago, with the assistance of Ted Astarita. My husband and I were incre We purchased a Subaru Forester (for my husband) at Premier Subaru several years ago, with the assistance of Ted Astarita. My husband and I were incredibly impressed with Ted's demeanor, including his undivided attention, knowledge of the Forester, his eagerness to help without being intrusive or pushy, the way Ted offered information then checked to make certain we understood what he had shared, his willingness to meet our scheduling needs, his overall competence, his really pleasant personality and his honesty. Yes, HONESTY. A car salesman who is honest. Fantastic! Well, when we started considering the purchase of a new car (for me) a few weeks ago, Premier Subaru - and Ted, came to mind. I told my husband that I would only deal with Ted, and would wait for him to return, if he were on vacation. We called, made an appointment and everything I wrote about our first experience, as stated above, absolutely applied this time around, too. We are very pleased with our decision to purchase a 2016 Legacy. Also, I want to mention the ease with which the negotiations (with Ted) were handled, as well as the financing process. Rob Weljkovic helped us with the financing and he was focused, polite, informative, appropriately social, detailed, competent and forthright. He was a pleasure to deal with. More

New car purchase In purchasing two new vehicles from Premier Subaru in Branford, I found sales rep Jason Jarkes not only extremely helpful but also extremely knowledg In purchasing two new vehicles from Premier Subaru in Branford, I found sales rep Jason Jarkes not only extremely helpful but also extremely knowledgeable regarding the cars that I purchased. Overall I found the experience to be very positive and would not hesitate to purchase my next car at Branford Premier Subaru. More

2016 Legacy These guys did a great job helping me through the buying process. From sales to finance they made the experience enjoyable while providing great servi These guys did a great job helping me through the buying process. From sales to finance they made the experience enjoyable while providing great service. More