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Premier Subaru

Branford, CT

4.8
3,040 Reviews
PREMIER SUBARU IS HOME TO THE PREMIER ADVANTAGE BUYERS BENEFITS PACKAGE WHICH INCLUDES OUR PEACE OF MIND GUARANTEE -3 DAY EXCHANGE POLICY AVAILABLE ON EVERY NEW SUBARU WE SELL PLUS SO MUCH MORE! Premier Subaru is one of America's largest and highest rated Subaru dealerships. Premier Subaru is recognized as an elite Stellar Care Dealer by Subaru of America. In addition, Premier Subaru is AAA Approved and has received the A+ designation by the BBB. Premier Subaru is open for sales 7 days a week and service/parts 6 days a week. The company has a staff of certified Subaru technicians to ensure that you are completely satisfied with our work. In addition, repairs are covered for 12 months/unlimited mileage. Premier Subaru has one of the largest inventories of new Subaru models and used Subaru models in the Northeast. In addition, our Certified Preowned Subaru models are all priced under Kelley Blue Book.
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155 North Main Street

Branford, CT

06405

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Showing 3,040 reviews

July 21, 2017

Great team of people..Thanks..Sean G,Rita and Adam I would like to thank the team at Premier Subaru....for being straight forward easy to work with and for being kind , caring and understanding ... More

by Peacefull ...
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rita Ruhland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Arsenault, Shaun Daly, Sean Gadar
Jul 25, 2017 -

Premier Subaru responded

Hello Peacefull... Thank you for the kind recommendation! We believe that all of our customers should be treated like family. It was a pleasure doing business with you. If you need anything else please do not hesitate to give us a call. We are always happy to help. Thank you for coming in! Best, Bob Alvine, President/GM

July 19, 2017

Wonderful Highly recommend this dealership. Wonderful experience very accommodating to your needs and wants. Jason worked to get me the car I wanted. Rodney go More

by Cece17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Alvine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Pomerleau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Taylor, Jason Jarkes, Joseph Zerbo
Jul 21, 2017 -

Premier Subaru responded

Cece17, first of all, thank you so much for taking the time to write a review for us here at Premier Subaru Branford! We are so glad that your entire team was able to make car buying experience easy and enjoyable. Thank you for choosing Premier Subaru Branford and we hope to see you again soon! Best wishes, Bob Alvine, President / GM

July 18, 2017

Unhelpful Many mishaps, from date of car purchase until recent. When I had an issue with sales, bob was conveniently unavailable. Recently, we reached an impas More

by KARLJANESKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Alvine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2017 -

Premier Subaru responded

Mr. Janesky/We remain very confused by your comments - which, continue to change from email to email. When you picked up your certified vehicle in 2014, you identified a few areas of concerns (primarily dealing with the interior trim pieces). These were remedied by our Service Department and, in July, 2014, you wrote an email acknowledging the repair and applauding our company. We have not heard from you since until now. You had an appointment scheduled for August 1, 2017 for us to look at whatever recently occurred with your vehicle. You indicated to us that you have cancelled this appointment. As written to you in an email this morning, our company remains absolutely willing to assist you with your current vehicle (understanding what may have happened recently since we have nothing on file), or, even facilitating and assisting you in another vehicle through trade assistance of the like. You have rejected each and every overture we made to assist you. We truly have been caught off guard on these issues since, you haven't communicated with us since 2014 - and, that communication was exceedingly positive. So, we don't understand how we reach an impasse or otherwise and, remain willing to meet with you at any time.

Aug 07, 2017 -

KARLJANESKY responded

I prepaid for five express services...used three out of five...three glove boxes fell out after service, dealer took care of first two......I am fearful of using remaining two services.......................In February, dealer replaced rear view mirror with auto dim/compass and did not work........serviced at another dealership and the installation of the mirror was never completed, missing a part........I am reluctant to return to this dealership......I returned after mistakes in the past, but I do not want to dealwith more issues. I found another dealership for the time being.

Aug 10, 2017 -

Premier Subaru responded

Mr. Janesky/ As you know - the AAA, Subaru of America and, Premier Subaru attempted to assist you. We are more than willing to assist you - but, you need to bring your vehicle to our dealership to assist you. As you know from our extensive correspondence, our company had not heard from you since 2014 - with the last correspondence being a compliment to our dealership. If you are willing to bring your car to our dealership - we can assist you - otherwise, we wish you the best in the future.

Aug 11, 2017 -

KARLJANESKY responded

Response from Premier is untrue. Lack of honesty,lsck of ordinsry care, among reasons to take my business elsewhere

Aug 11, 2017 -

Premier Subaru responded

Mr. Janesky/ We wish you well in the future.

Jul 13, 2018 -

KARLJANESKY responded

A while back I prepaid for five oil changes. This package gives you a deep discount, so it seemed like a decent value at the time. I have two remaining punches on my card, Since this dealership still owed me two oil changes, I returned with my punch card. I expected to walk in , dealer would punch my card and I would get my car back in 30 - 40 minutes. I was owed these two oil changes and the dealership was paid. As part of this service, this dealer typically checks the cabin air filter, which entails the removal of the glove box, I was going to request the dealer refrain from doing this check as the glove box is poorly designed and in the past there were issues with the plastic tabs breaking. I just wanted the oil change. To my surprise, my card was declined. This punch card is basically a tag that goes on your key ring. It has signs of wear from being carried around , but still has two unpunched areas. I was told the card could not be accepted. I did not anticipate that I would have a problem on this visit, but I did. I . ....... And that is the rest of the story.

July 17, 2017

Great lease experience We turned in a previous lease and started a lease on a new Outback. We had a smooth and stress-free experience with everyone we worked with. They were More

by jpsquared
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Zerbo, Ibrahim Shlash
Jul 18, 2017 -

Premier Subaru responded

Hello, We greatly appreciate your five star review/rating. I am happy to hear you had a smooth & stress-free leasing experience with us. At Premier Subaru in Branford, we like to treat our customers like family, and our main goal is to ensure that you leave 100% satisfied. Thank you for choosing Premier Subaru in Branford & we look forward to working with you again soon. Please enjoy your new Outback. Sincerely, Bob Alvine, President/GM

July 16, 2017

Easy and pleasant! Purchased a very inexpensive used car for my son - no pressure and very respectful of our price point. Extremely accommodating and willing to help us More

by Trm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Arsenault, Sean Gadar
Jul 18, 2017 -

Premier Subaru responded

Hello, We greatly appreciate your five star review/rating. I am happy to hear you had an easy and pleasant car-buying experience with us. Thank you for choosing Premier Subaru in Branford & we hope to see you again soon. Safe travels. Sincerely, Bob Alvine, President/GM

July 16, 2017

Lease I recently had to purchase a new car. The premier Subaru dealership was excellent in handling my concerns and they were very accommodating in finding More

by 2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dmitriy Naumovich
Jul 18, 2017 -

Premier Subaru responded

Hello, Thank you for taking the time to write to us. We appreciate your feedback as well as your five star rating. I am pleased to hear you had a wonderful leasing experience with us. We appreciate you visiting Premier Subaru in Branford & we look forward to working with you again soon. Take care. Sincerely, Bob Alvine, President/GM

July 15, 2017

Good team work at Premier Subaru I started my car search with Car Guru an was contracted by Margarita that Outback I was interested in was available but needed to go through a 151 pts More

by Touchdown Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Arsenault, Brian Canell, Jason Jarkes, Joseph Zerbo, Dale Messinger
Jul 18, 2017 -

Premier Subaru responded

Hello, We greatly appreciate your five star review/rating. I'm glad to hear that so many of our employees were able to assist you successfully. We are extremely grateful for our staff and the services they provide. Thank you for recommending Premier Subaru in Branford & we hope to see you again soon. Please enjoy your new Outback. Sincerely, Bob Alvine, President/GM

July 15, 2017

First Car Buying Experience I needed a new car ASAP due to the nature of my job and recent car trouble. I searched the inventory online and found a Forester that I absolutely lov More

by Vicksterrrrr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ted Astarita
Jul 18, 2017 -

Premier Subaru responded

Hello, Congratulations on your first car purchase! That's so exciting & we were happy to be apart of it! I am so happy to hear you had an easy car-buying experience with us! Ted & Rodney are both excellent employees & we are honored to have them on our team. Thank you for shopping at Premier Subaru in Branford & we look forward to working with you again soon. Please enjoy your new vehicle. Sincerely, Bob Alvine, President/GM

July 14, 2017

Repair and Purchase Car I recently had major damage to my car due to scrap metal on the highway. From the initial call to the Subaru service center to ask them if I could to More

by Ann Esposito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Collins, Dmitriy Naumovich
Jul 14, 2017 -

Premier Subaru responded

Hello Ann, Thank you for taking the time to write to us. We appreciate your feedback as well as your five star rating. We are always happy to help. Thank you for choosing Premier Subaru in Branford & we look forward to working with you again soon. Safe travels. Sincerely, Bob Alvine, President/GM

July 11, 2017

Excellent experience I first asked for a female, not wanting a "pushy male". Sean Gadar appeared and reported that he, altho a male, knows from life experience that I wou More

by Martha Reisman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Gadar
Jul 12, 2017 -

Premier Subaru responded

Hello Martha, Thank you for taking the time to write to us. We appreciate your feedback as well as your five star rating. I am happy to hear you enjoyed your car-buying experience with us. Sean is an excellent salesmen & we are so lucky to have him on our team. Thank you for choosing Premier Subaru in Branford & we look forward to working with you again in the future. Take care. Sincerely, Bob Alvine, President/GM

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