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Premier Subaru

Branford, CT

4.8
3,040 Reviews
PREMIER SUBARU IS HOME TO THE PREMIER ADVANTAGE BUYERS BENEFITS PACKAGE WHICH INCLUDES OUR PEACE OF MIND GUARANTEE -3 DAY EXCHANGE POLICY AVAILABLE ON EVERY NEW SUBARU WE SELL PLUS SO MUCH MORE! Premier Subaru is one of America's largest and highest rated Subaru dealerships. Premier Subaru is recognized as an elite Stellar Care Dealer by Subaru of America. In addition, Premier Subaru is AAA Approved and has received the A+ designation by the BBB. Premier Subaru is open for sales 7 days a week and service/parts 6 days a week. The company has a staff of certified Subaru technicians to ensure that you are completely satisfied with our work. In addition, repairs are covered for 12 months/unlimited mileage. Premier Subaru has one of the largest inventories of new Subaru models and used Subaru models in the Northeast. In addition, our Certified Preowned Subaru models are all priced under Kelley Blue Book.
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155 North Main Street

Branford, CT

06405

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Showing 3,040 reviews

July 31, 2017

Pleasant purchase of a certified pre-owned The previous week I had gotten in to bad accident and found myself looking for a replacement car. I had previously visited Premier Subaru the last tim More

by PraveenTheMachine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ibrahim Shlash
Jul 31, 2017 -

Premier Subaru responded

Hello, We greatly appreciate your five star review/rating & thank you for giving us another chance. I am happy to hear you had a positive sales experience with us. Thank you for shopping at Premier Subaru in Branford & we look forward to working with you again soon. Please enjoy your new certified pre-owned Impreza. Best wishes, Bob Alvine, President / GM

July 31, 2017

Amazing experience Our salesman was Sean Gadar. He was, by far the best salesman we've ever dealt with. Professional, not pushy, listened to what I wanted and answered e More

by MrsK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Arsenault, Sean Gadar
Aug 01, 2017 -

Premier Subaru responded

Hello, Thank you for taking the time to write to us. We appreciate your feedback as well as your five star rating. I am happy to hear you had an amazing experience with us. Sean is an excellent salesmen & we are so lucky to have him on our team. Thank you for shopping at Premier Subaru in Branford & we hope to see you again soon. Safe travels. Sincerely, Bob Alvine, President / GM

July 30, 2017

Excellent Fixed Operations Director Brought my car in to have it serviced under a TSB(technical service bulletin) for the clutch/brake assembly and Audio unit replaced. I had some concer More

by Kristen R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Harger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2017 -

Premier Subaru responded

Kristin, Thank you for your comments and valuable feedback. As you know, David Harger, our Fixed Operations Director, contacted you and spoke with you regarding your situation. We want you to be happy with us and, we value your confidence. We know that you are coming in tomorrow for a tire repair and, we look forward to meeting you personally to resolve any concerns you may have. Thank you for your business and for your comments. Best wishes, Bob Alvine, President / GM

July 27, 2017

Courteous knowledgable staff, highly recommend this dealer! This dealership has associates that are knowledgable and courteous. The very low key atmosphere allows you to browse freely. We purchased a new Subaru More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Arsenault, Ted Astarita, Joseph Zerbo
Jul 28, 2017 -

Premier Subaru responded

Scott, We greatly appreciate your five star review! I am so happy to hear you & your daughter are extremely satisfied with your purchase. At Premier Subaru in Branford, we like to treat our customers like family, and our main goal is to ensure that you leave 100% satisfied. Thank you for shopping at Premier Subaru in Branford & we look forward to working with you again soon. Please enjoy your new Subaru Crosstrek! Best wishes, Bob Alvine, President / GM

July 27, 2017

Great service! Every one I dealt with went out of their way to help me. I wouldn't go anywhere else. This is the second car my family has purchased here. More

by fisher1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Alvine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Lavin, Craig Armistead
Jul 28, 2017 -

Premier Subaru responded

Hello, Thank you for your five star review/rating. I'm glad to hear that so many of our employees were able to assist you successfully. We are extremely grateful for our staff and the services they provide. Thank you for choosing Premier Subaru in Branford & we hope to see you again soon. Best wishes, Bob Alvine, President / GM

July 25, 2017

Great Car from a Great Dealer We found Premier Subaru to have a large inventory to choose from and to be very accommodating. The sales staff in particular were great and went out More

by John B. Lust
Recommend Dealer
Yes
Employees Worked With
Barbara Mullen, Dmitriy Naumovich
Jul 25, 2017 -

Premier Subaru responded

Hi John B. Lust, I'm happy to hear that Barbara, Dmitriy, and our entire sales staff were able to accommodate your needs. We appreciate your kind feedback and five-star review. Thank you for choosing Premier Subaru. We hope to see you again soon! Best, Bob Alvine, President/GM

July 25, 2017

Just bought a '15 WRX After running through countless dealerships in search of my "ideal" car, I decided to pay Premier Subaru a visit. The entire staff was very friendly, More

by Tprete21
Recommend Dealer
Yes
Employees Worked With
Robert Alvine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Arsenault, Brian Canell, Sean Gadar
Jul 25, 2017 -

Premier Subaru responded

Hi Tprete21, The 2015 Subaru WRX was a great choice! Thank you for the five-star review and your kind feedback. I'm happy to hear that Bryan was able to help you successfully. Enjoy your new car! Please let us know if you need anything else. Thank you for coming in! Best, Bob Alvine, President/GM.

July 25, 2017

Just a new Subaru Forester! I just bought a new Subaru Forester. Absolutely love the car and loved the car buying experience. I worked with Nadine and she helped us out right a More

by sirenxo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadine Mezzano
Jul 26, 2017 -

Premier Subaru responded

sirenxo, thank you so much for the review and the 5-star rating! We are so glad that you chose Premier Subaru Branford. Nadine truly is great when it comes to making sure her customers feel as comfortable as possible during the whole car buying process. We hope you'll enjoy your new Forester and we look forward to seeing you again soon! Best wishes, Bob Alvine, President / GM

July 24, 2017

Horrible customer service I spoke with Brian after my car broke down and needed a whole new transmission for $3,500.00. I had brought my car in 2 years ago complaining of shif More

by melissa101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Iaguessa
Jul 24, 2017 -

Premier Subaru responded

Dear Ms. Yetso/ We do disagree with your review. Your vehicle has not been to our dealership since June 10th. At that time, we had recommended a transmission service to you, of which you declined. We now just hear from you that you are at another service provider and, require a transmission. The vehicle was not, nor, has it been, brought to our company for diagnosis and review. We truly need to have the vehicle brought to us so that we can diagnose it and, determine if there is something available to assist you. We do document when recommended repairs have not been completed and, we did notate those declinations to you. As you know, David Harger, our Fixed Operations Director, has been in touch with you to determine when the vehicle can be brought to us for a better diagnosis and, plan of solution for you.

Aug 10, 2017 -

melissa101 responded

You are incorrect. When I brought the car in two years ago you recommended the transmission fluid change. I was never reminded of this service even though had my car routinely maintained there. When I brought my car in on June 2017, your mechanic failed to properly diagnose the problem even though I complained of shifting issues and then my transmission blew one month later. I had an appointment at a Guilford Automotive two days prior to my transmission blowing , I will never bring my car to Premier Subaru again nor will I buy another one. Honda is the way to go and small independent auto repair shops are where it is at.

Aug 10, 2017 -

Premier Subaru responded

Ms. Yetso/ As you know - both Premier Subaru and Subaru of America worked our best to assist you. You chose to have your vehicle repaired at a non-Subaru authorized repair facility and, we are simply unable to assist you further. You have been provided with a courtesy offer that you declined. We wish you the best in the future.

July 21, 2017

Excellent dealership Sean was a pleasure to work with. His knowledge of the vehicle's safety features sold us within the first 10 minutes! Friendly staff and overall posit More

by New car owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Arsenault, David Taylor, Sean Gadar
Jul 21, 2017 -

Premier Subaru responded

Thank you for the review and the 5-star rating! We are glad that you had a good experience with Sean. He really knows his cars and is always eager to share his knowledge with his customers! Thank you for the recommendation and we hope to see you again at Premier soon! Best wishes, Bob Alvine, President / GM

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