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Premier Subaru

Branford, CT

4.8
3,034 Reviews
PREMIER SUBARU IS HOME TO THE PREMIER ADVANTAGE BUYERS BENEFITS PACKAGE WHICH INCLUDES OUR PEACE OF MIND GUARANTEE -3 DAY EXCHANGE POLICY AVAILABLE ON EVERY NEW SUBARU WE SELL PLUS SO MUCH MORE! Premier Subaru is one of America's largest and highest rated Subaru dealerships. Premier Subaru is recognized as an elite Stellar Care Dealer by Subaru of America. In addition, Premier Subaru is AAA Approved and has received the A+ designation by the BBB. Premier Subaru is open for sales 7 days a week and service/parts 6 days a week. The company has a staff of certified Subaru technicians to ensure that you are completely satisfied with our work. In addition, repairs are covered for 12 months/unlimited mileage. Premier Subaru has one of the largest inventories of new Subaru models and used Subaru models in the Northeast. In addition, our Certified Preowned Subaru models are all priced under Kelley Blue Book.
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155 North Main Street

Branford, CT

06405

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Showing 3,034 reviews

December 20, 2024

This is the third Subaru I have purchased in the last six years and every time they just outdo themselves. The only reason I have bought so many cars in a short amount of time is because I just love it when More

by thebean3511
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andi Vilches
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parker Pearlstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eleanor Carrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2024

When I purchased my new car from Premier Subaru, I thought it was a great experience. The sales person and financing person seemed super helpful and we were really happy. I purchased the certified pac More

by abhoffert82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeremy Sommers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Premier Subaru responded

Thank you for your review and, we want our customers happy - something we have done for more than 24 years. When offering vehicles certified here we have the obligation to meet certification standards for both The State of Connecticut and Subaru Certification. We put our cars through 150 point safety inspection and make sure that they meet all of the standards of the road. When delivery was accepted of the vehicle the tires measured higher than each of those standards. During the time of driving the car depending on driving habits sometimes tires can wear further into that. No matter what, we would like an opportunity to talk to you prior to putting new tires on your car to see if there is any way that we can help defray that cost - or, provide a second opinion as to the tires. Please reach our to Parker, Our Sales Manager, for immediate assistance.

Dec 14, 2024 -

abhoffert82 responded

I had concerns about the tires immediately after purchase and it’s my fault for not bringing it back to have to checked right away, but I do not live close to the dealership and it’s not easy to get there. I brought it up to the sales person and was essentially dismissed. My driving habits are not such that I wear tires out that quickly. For them to be 85-90% worn after only 5000 miles would require me to be doing burn outs regularly which I don’t think is even possible in an automatic SUV. I trust my mechanic and have already replaced the tires because I was concerned about driving on them in winter weather. I’m not willing to take that risk with my children and I was concerned about the tires prior to bringing it to my mechanic. I’m disappointed in the dealership and won’t be returning. Unless you want to reimburse me for the cost of the new tires I don’t think there is a way to rectify the situation.

Dec 14, 2024 -

Premier Subaru responded

Thank you - As we indicated, all vehicles exceed minimum certified standards at the time of sale. Obviously, if there is some sort of issue - we would have loved the opportunity to see the vehicle and the tires before you made any decisions to assist in that. We are computerized measuring equipment in our service lanes that would immediately advise if there would be a wear problem or not. Unfortunately, without seeing the vehicle or knowing the exact circumstances - it is tough for us to assist you. We would always recommend a second opinion on something like that. Thank you.

December 08, 2024

I've been a Premier customer for several years, and they are always customer oriented in service and sales. We recently bought a new Legacy, and Jeremy was fantastic to work with. He provided helpful info More

by Kate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andi Vilches
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sommers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Premier Subaru responded

Hello Kate, we're happy you found our staff to be so supportive during your experience here at Premier Subaru. We are always more than happy to assist you if anything else comes up. Take care!

November 19, 2024

They made the car buying process very easy and did everything they could to get me the financing I needed to get me in the car I wanted. I would highly recommend this dealership to anyone looking for More

by AC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Premier Subaru responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 13, 2024

La`Trell Alston Took excellent care of me as I have brought in my 2 Subaru's. He watched over while the cars were in for service & kept me informed as the cars were worked on. I highly recommend d More

by artkatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
La'Trell Alson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Premier Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Premier Subaru. If you have any further questions, please give us a call. We're always happy to help!

November 03, 2024

Highly recommend! ! Jake G was great to work with. It was a pleasure working with him. I would highly recommend him. More

by fulviaperry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andi Vilches
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Guercia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Premier Subaru responded

Thanks for your praise and kind comments about our team. Thank you again for leaving us this response!

October 24, 2024

Great service! I had difficulty securing credit because I recently moved to the US for work, and had no credit history, and they were able to secure me a lease. More

by Darroch.lucas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodney Pomerleau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eleanor Carrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sommers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Premier Subaru responded

Thank you for taking the time to leave a review for us at Premier Subaru. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2024

Awesome service, Jeremy really helped with my needs and wants for my new car. And made it affordable for me each month. And also made sure I had my rain guards before picking up my car the next day install More

by Meyerholzjenna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Sommers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Premier Subaru responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 13, 2024

Both Jake and Taylor were extremely helpful and very professional making my purchase very easy. More

by jblory
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Frawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Premier Subaru responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 13, 2024

After a few visits you learn to expect excellence in all areas! They never disappoint! More

by nols.bn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
La'Trell Alson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Premier Subaru responded

Thank you; we appreciate your feedback! We hope to be of service to you again in the future.

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