Premier Hyundai of Harvey

Premier Hyundai of Harvey responded

Thank you so much for sharing your positive experience with us. We're thrilled to hear that you found the process of scheduling your appointment easy and that your service was completed within the estimated time frame. We also appreciate your kind words about Joseph. He is indeed a valuable member of our team who always strives to provide excellent customer service. We'll be sure to pass on your compliments to him. Remember, we're here for any future vehicle or service needs you may have. Thank you for choosing Ray Brandt Auto Group, and we look forward to serving you again! Best Regards, The Ray Brandt Auto Group Team

Premier Hyundai of Harvey responded

Thank you so much for your kind words and recommendation. We're thrilled to hear that our team treated you like family and that you had a quick and pleasant experience with us. At Ray Brandt Auto Group, we strive to provide exceptional service to all of our customers and it's wonderful to know we hit the mark with you. Your satisfaction is our top priority. Remember, we're here for any future vehicle or service needs you may have. Thank you for choosing us and we look forward to serving you again! Best Regards, The Ray Brandt Auto Group Team

Premier Hyundai of Harvey responded

Thank you for taking the time to share your positive experience with us. We're glad to hear that our manager and service department were able to resolve your issue with the air conditioning. Kyler and our team always strive to ensure our customers' concerns are addressed, and we're pleased to know that his efforts resulted in a satisfactory resolution for you. We'll certainly pass along your kind words to him. Remember, we're here for any future service or vehicle needs you may have. Thank you for choosing Ray Brandt Auto Group! Best Regards, The Ray Brandt Auto Group Team

Premier Hyundai of Harvey responded

Thank you for your feedback and for bringing this to our attention. We understand the importance of timely service and apologize if you experienced a longer wait time than expected due to our current staffing levels. We're continually working on improving our services and your feedback is invaluable in this process. We're taking your comments into consideration as we plan for staffing in our service department. Again, we apologize for any inconvenience you may have experienced. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Best Regards, The Ray Brandt Auto Group Team

Premier Hyundai of Harvey responded

Hello, Thank you so much for your kind words. We're delighted to hear that you had such a positive experience with us from day one. Kyler and our team strive to provide the highest level of professionalism and honesty, so it's wonderful to know that we hit the mark for you. Your appreciation of Kyler's attentiveness means a lot to us. We truly value your feedback and your business. If there's anything more we can assist you with in the future, please don't hesitate to let us know. Thanks again for choosing Ray Brandt Auto Group. Enjoy your new vehicle! Best Regards, The Ray Brandt Auto Group Team

Premier Hyundai of Harvey responded

Thank you for sharing your positive experience at our dealership! We're delighted to hear that you found our team nice and friendly. We strive to make our dealership a comfortable place for our customers to relax, and we're glad you appreciated the seating area and coffee. Your feedback is greatly valued, and we hope to have the chance to serve you again in the future. If there's anything more you need, please don't hesitate to reach out. Best Regards, The Ray Brandt Auto Group Team

Premier Hyundai of Harvey responded

I'm truly sorry to hear about the less than satisfactory experience you had at our dealership. We always aim to deliver a great experience and it sounds like we fell short in your case. We understand that your time is valuable, and we apologize for the miscommunication regarding the time it would take to complete the recall repair and the unavailability of a loaner car. We should have been more considerate of your circumstances, especially since you were coming from out of state. Your feedback is incredibly valuable to us and we will be using it to review and improve our service procedures. We want to make things right. I encourage you to reach out to our service manager so we can discuss your situation in more detail and find a suitable resolution. Again, we deeply regret the inconvenience you've experienced. We appreciate your feedback and hope to have the opportunity to make it right. Best Regards, The Ray Brandt Auto Group Team

Premier Hyundai of Harvey responded

Our team is dedicated to ensuring that each time you visit us, you're greeted with a smile and the warmest, most helpful service imaginable. We genuinely look forward to making your experience delightful every single time! Thank you for your feedback.

Premier Hyundai of Harvey responded

Thank you so much for your feedback. We occasionally encounter situations where certain items are not immediately available in our inventory because they need to be sourced directly from the manufacturer. We're doing everything we can to secure these parts as swiftly as possible. We truly appreciate your business and are dedicated to providing you with the highest level of service. Please accept our sincerest apologies for any inconvenience this may have caused. We are committed to improving and look forward to serving you better in the future.

Premier Hyundai of Harvey responded

Thank you so much for your feedback! It's invaluable to us as we strive to make every visit a breeze for you. Your input helps us to keep improving every day!