
Premier Chrysler Dodge Jeep RAM Cape Cod
Hyannis, MA
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I gave it a five star because of the service I received once I arrived. Nicole was extremely helpful and incredibly customer service received from her. She had someone drive us back to our hotel until th once I arrived. Nicole was extremely helpful and incredibly customer service received from her. She had someone drive us back to our hotel until the vehicle was ready. I will tell you I left four messages over a three week time with your service department with no return call. I finally wrote an email with my displeasure and did receive a call. It’s unsettling when you spend that kind of money on a new vehicle and can’t reach anyone after multiple attempts. More
Brought my Jeep for Regular maintenance and some concerns. Maintenance was completed and all my concerns were addressed professionally. I would not go anywhere else. Excellent customer service! Than concerns. Maintenance was completed and all my concerns were addressed professionally. I would not go anywhere else. Excellent customer service! Thanks Kris More
This past Saturday, January 28 I was scheduled to come in for an oil change and was greened by a very professional and personable customer service rep in the service department by the name of Shawn. I also a for an oil change and was greened by a very professional and personable customer service rep in the service department by the name of Shawn. I also asked them to please check one of the tires on my 2020 Jeep Grand Cherokee, which sensors showed was low in air. I did not realize that all four of my tires, which were original to the lease, were very worn as I do a lot of off keep driving and am at 41,000 miles now. I was thrilled that they had the four tires that I needed in stock, brand new, and the time to put them on to ensure my & the vehicle safty. I was very happy with the exemplary and expeditious service I received from Shawn (and the two mechanics that I also spoke to briefly) while I was therefor the 2 hours of service time. Shawn, did an outstanding job, despite being the only one in the service department that day, managing people and calls coming in and out. It was a very pleasant experience and my husband and I have thought to at least two vehicles from Premier JEEP and seen many people come and go. Shawn is wonderful and hope he is one who will stay on board. Sincerely, Sharon Hughes West Yarmouth, Mass. More