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Premier Chrysler Dodge Jeep RAM Cape Cod
Hyannis, MA
1,662 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,662 reviews
August 31, 2016
Second purchase from Joe O'Brien at Premier I bought my first Jeep Compass from Joe O'Brien in 2014 and when I decided to upgrade to a newer year and different model there was no question that I I bought my first Jeep Compass from Joe O'Brien in 2014 and when I decided to upgrade to a newer year and different model there was no question that I would go back and see Joe. He is always polite & informative and makes the process actually fun. He made my daughter & myself feel like family when we walked in the door. We were never rushed. Just a great experience. More
by Bridget McSorley
Employees Worked With
Joe O'Brien
August 31, 2016
Great place to buy a Jeep! Great place to buy a vehicle. Courteous staff...very welcoming and very helpful Mike was able to meet all our needs. I highly recommend Premier. Great place to buy a vehicle. Courteous staff...very welcoming and very helpful Mike was able to meet all our needs. I highly recommend Premier. More
by irishjeep
Employees Worked With
Mike Del Buono
August 31, 2016
Awesome place and team Good service is what everyone needs. People there are awesome and they know what theyre doing. Great team. And Mike and Golf are very cool guys !! Good service is what everyone needs. People there are awesome and they know what theyre doing. Great team. And Mike and Golf are very cool guys !! More
by Manol Manolov
Employees Worked With
Mike Del Buono, Golf Pengthong
August 30, 2016
Very easy to accomplish what we wanted Jonathan worked very hard to get us a good price for our trade and get the vehicle we wanted (a certified preowned Jeep with low miles) It was a ve Jonathan worked very hard to get us a good price for our trade and get the vehicle we wanted (a certified preowned Jeep with low miles) It was a very good and successful experience for us. More
by Andrew G
Employees Worked With
Jonathan Seabra
August 30, 2016
Premier service! Two years ago I purchased my first Jeep from Joe. I bought a two door Wrangler and I loved it. Two weeks ago I brought my daughter in to meet Joe an Two years ago I purchased my first Jeep from Joe. I bought a two door Wrangler and I loved it. Two weeks ago I brought my daughter in to meet Joe and look at a car for her and I left with a new Jeep. It was a four door loaner car with only 3000 miles on it. Joe told me about the warranty advantages and did the numbers on my Jeep and I was sold. I love my new Jeep and the experience was easy, professional and as always fun. More
by LisaA
Employees Worked With
Joe O'Brien
August 29, 2016
Joe O'Brien is the best. Joe is the best. He was completely honest, up front, and very informative. We have a lot in common which made the process go that much more smoothly. Joe is the best. He was completely honest, up front, and very informative. We have a lot in common which made the process go that much more smoothly. Keep it up Joe. You are a stud More
by JG11111111
Employees Worked With
Joe O'Brien
September 20, 2015
service manager great i had my Grand Cherokee serviced at Premier a few weeks ago. One of the items on the list was to complete the wiring harness set up to pull a trailer. i had my Grand Cherokee serviced at Premier a few weeks ago. One of the items on the list was to complete the wiring harness set up to pull a trailer. It was not done correctly, which We discovered a day before leaving on a trip. I called my service advisor who was rude and not acting with the urgency required to correct the problem. But the service MANAGER jumped right in, was wonderful, took the car in and fixed the problem in 15 minutes; also very apologetic about the whole thing. He was fabulous so if you are having a problem just ask for him. This review is based on this encounter only. More
by cocJ
October 19, 2013
Everyone at Premier Cape cod is very professional and accomodating! I was treated like family. Is the price of service free? No, but they are well worth it! accomodating! I was treated like family. Is the price of service free? No, but they are well worth it! More
by Lilly10007
Employees Worked With
service
June 21, 2012
Price gouged!!! Charges EXCESSIVE diagnostic fees, that are not applied against repairs. I needed a gas cap, and was charged 150$ to 'diagnose PLUS 21$ for the actual cap, then charged 2, 75$ fees for 1) are not applied against repairs. I needed a gas cap, and was charged 150$ to 'diagnose PLUS 21$ for the actual cap, then charged 2, 75$ fees for 1) a problem they could NOT even replicate AND 2) for something that turned out to be "Normal". Then they dreamed up a 680$ estimate for body work, which I got done at a local body shop for 115$, and then the dealer said I needed some other repair (dangerous if not done)for 280$. And NONE of the 300$ plus diagnostic fees would offset the dealers "recommended" service items. Would never recommend this dealer, and will tell EVERY jeep owner I know to STAY AWAY!! I am purchasing two other jeep vehicles, and will go to some other dealer, no matter how far away, to avoid Premier Jeep Cape Cod. More
by GPHogan1961
Employees Worked With
Service Dept Customer Rep. (Amber)
May 03, 2012
Long history with this outfit and they obviously don't send their customers to this DealerRater.com site to review them. Tried to lease a Liberty 4 years ago, made the deal and the saleperson backed out o send their customers to this DealerRater.com site to review them. Tried to lease a Liberty 4 years ago, made the deal and the saleperson backed out over a simple repair that could've been done in house on our trade lease. Let me walk over $5/month. Leased from Jeep dealer 20 miles away. Car broke down under warranty, called Premier, they said it would take a month to get my car in. Subsequently, I started going there for oil changes, warrranty work etc because it was close to home. Contacting service is a nightmare. Every visit something took too long, they couldn't find the problem, they couldn't fix it that day and/or they recommended service work which I have never had to have done on any vehicle. Leased another Liberty last summer from a large dealership, not Premier, did it all online and got everything I wanted, great price etc. We got another Liberty only because they were giving them away. I figured for 3 years I could take the car to Premier for oil changes and warranty work and not have to depend on them when real money might become involved. Took it in for it s first oil change and actually had a service tech who was pleasant, first time. He answered my emails, set up my appointment etc. Later we had 3 weird things happen with the vehicle and we took it back. With a 9 AM appointment I didn't hear anything until late in the day. No surprise they couldn't find anything according to the service manager, Peter. He went on to ask why I didn't purchase the vehicle from them per the request of his GM, Chris Laham, son of weasel; Joe Laham. Peter went on to inform me that I was no longer welcome to bring my vehicle there for warranty work, only for service that I would be charged for. I involved Chrysler. The end result was that Premier told Chrysler that there was a personality conflict with Chris Laham, son of weasel, and because of that conflict Premier was able to refuse to do my warranty work. I have never met, spoken to, emailed, called or otherwise communicated with this Chris, son of weasel, Laham, but Chrysler bought their story. This week, I traded the Jeep with 10,000 miles on it for a new RAV4 at a dealer I love. Beware of the Premier dealerships on Cape Cod. More
by rrogers319
Employees Worked With
Peter in Service, Chris Laham
