Premier Chrysler Dodge Jeep RAM Cape Cod

Disappointing service First of all this is not a review on a car buying experience. We recently moved to the Cape fulltime so this was our first experience of needing a ca First of all this is not a review on a car buying experience. We recently moved to the Cape fulltime so this was our first experience of needing a car serviced. I was disappointed for a few reasons. I think auto dealerships need to be very clear about expectations. Getting an appointment was hard because apparently the service department is very busy. A loaner car is not provided so you must rent a car. The rental fees would be covered if the service done is under warranty. The discrepancy is that it took days to even look at the car and from the time of renting the car to the actual service time, you are charged for the rental. In our case 6 days - $210! Although the person dropping the car off signs an agreement "supposedly" understanding this (inexperienced kid not paying attention!), when inquiring on the phone, it was not made clear that regardless of the service done, the car rental would be the owner's responsibility until the car was assessed and whether the car was under warranty. It was just a huge issue of miscommunication. The service done was under warranty so there weren't any additional fees, but the bill did not outline what the fees were or the labor to do the work so you have no idea whether the service department is reasonable or not. An example of the bill explanation, "implausible drivers shift request signal received". What does that mean?? Dropped the rental off in the nick of time, but no ride to the dealership (isn't Enterprise's motto we bring the car to you? Guess it doesn't mean we bring you back to your car,) Had to Uber to the dealership to get there just before closing! Unfortunately not a lot of choices so when you live here you deal with it I guess. Not a great experience, but hope for better in the future. More

2nd opinion needed from this place I had my 2007 Grand Cherokee towed to Premier 7/30/18 due to starting issues I thought were related to the ignition switch replaced by Premier via rec I had my 2007 Grand Cherokee towed to Premier 7/30/18 due to starting issues I thought were related to the ignition switch replaced by Premier via recall some time ago. My contact was Matt and he told me that the diagnostic test would be $139.00 which I approved. I also asked Matt to inflate my tires to 40lbs since I was having pressure issues with dash light. Received call from new advisor, Austin Blake, around 3pm the next day asking me about my tire issue and I told him the major issue was with starting my vehicle not tire. He said would be a couple of more days before they could look at it. On Wednesday 8/1/18 Austin called again to tell me that the diagnostic test had spit out 3 pages of codes and that the wireless control module was the problem and that it would be $930.00 to change and there was no guarantee it would solve my problem and they could not get Jeep to run at least 6 times. Told him I would get back to him. I spent the rest of the day researching and speaking to mechanics about my problem and it appears there are other things that will do what my Jeep was doing. Next day, 8/1/18, I went to Premier to meet Austin and tell him I was towing my Jeep elsewhere. I asked him why I wasn't asked about my 2nd key FOB, and where my 3 pages of code were since I paid for them. According to him key FOB not issue and was not given my paid for results of diagnostic test. He also told me that my tires were not inflated ...not sure why because jeep was in bay for tires. Anyway, Austin said Jeep magically started, but still messed up, and they pumped my tires up before the tow to new place. Day after the tow, new facility called me to say they could not find any problems with my Jeep and it was on road check at that time. Seems they used new key FOB with new battery to start my Jeep and all was well. I got a code rundown from them written on my bill that was $52.00. In closing, After getting my Jeep home I tried to reach service manager to discuss this to no avail via voice and email. In my opinion, Austin should do his job and maybe do a little research himself regarding ignition problems... seems very common for my Jeep. Having my tires inflated the 1st time without being asked again would be nice, and he maybe should have provided the paperwork I paid for when asked as well. A true professional would do this. Not hearing from service manger, Danielle Laham ( I think owners daughter ), is also a major problem for me since they were ready to charge me $930.00 without guarantees to fix my Jeep, and I had tried to reach her more than once to discuss my issues. More