Premier Chevrolet of Buena Park

Seems to me that this Dealership needs help on a lot of different things. Customer service, communication within each other and the speed on service. First off when I walked in today at 11:05 am with an ap different things. Customer service, communication within each other and the speed on service. First off when I walked in today at 11:05 am with an appointment I wasn’t greeted right away. I waited about 5 minutes before I was finally acknowledged. After my service was completed for an oil change which took two hours again with an appointment. I think this is too long from someone to have to wait with an appointment. It took my service advisor more than 30 minutes to realize my vehicle was out front parked waiting. The only reason she realized it was ready was because I went to ask her how much longer it would take for her to give me my vehicle. I counted the time from the mechanic walking in to release my keys to when she gave me my ticket. it was 30 mins that the truck was out front parked ready. I received my vehicle dirty they didn’t even put it thru the car wash for me. Horrible! I’ll think twice before I give my business to this dealer. More

Great Service completed on our 2013 Camaro. Premiere’s Service rep - Jerry Landeros, guided us through the process, and kept us up to date on costs & the progress, until it was delivered back t Premiere’s Service rep - Jerry Landeros, guided us through the process, and kept us up to date on costs & the progress, until it was delivered back to us. Thanks to Jerry & the Premiere Team for taking care of us. More

My car was in service for over 2 days, the advisor Daniel never call or text me to update me on the vehicle. When I pick up the car they did not put in what they did to fix the problem on the invoice, howeve never call or text me to update me on the vehicle. When I pick up the car they did not put in what they did to fix the problem on the invoice, however I did received a text from Daniel that they did find the issue and replace the fuse. But on the invoice it said could not duplicate customer concern , when they did duplicate it. And when I come back to ask them to print out a new invoice with the replaced fuse they said NO they could not because the invoice closed. My first time there and it’s not a good experience. More

Amazing service advisor Gerardo was amazing and got my vehicle taken care of in a very reasonable timeframe! Great job! vehicle taken care of in a very reasonable timeframe! Great job! More

Very bad communication about vehicle while in service multiple times since October through January. Will consider going elsewhere for future service. multiple times since October through January. Will consider going elsewhere for future service. More

Great group of people who are always happy to help. I am a happy customer. I am a happy customer. More

They did a great job on the work and went above and beyond with a free car wash beyond with a free car wash More

Ivan was more than patient with us when it came to picking out the right vehicle for us. He was very professional and kind. I will and would recommend this dealership, because the entire staff was fri picking out the right vehicle for us. He was very professional and kind. I will and would recommend this dealership, because the entire staff was friendly and professional. More

We received excellent service at Premier Chevrolet! We were greeted by salesman Broady who was helpful and knowledgeable throughout the process. Sales manager Chris also delivered excellent customer We were greeted by salesman Broady who was helpful and knowledgeable throughout the process. Sales manager Chris also delivered excellent customer service! Rick from finance was fast and informative. Great experience overall. Thank you Chevy of BP! More

Had my truck for 2 days straight, left me without a vehicle to drive!! No good vehicle to drive!! No good More