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Precision Toyota of Tucson

Overview Reviews (1,248)

Precision Toyota of Tucson

Name: Precision Toyota of Tucson
Address: 700 W Wetmore Rd, Tucson, AZ, 85705, US
Telephone: (520) 795-5565
Rating: 4.6

4.6

1,248 Reviews

700 W Wetmore Rd, Tucson, Arizona 85705

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Sales: (520) 795-5565

Service: (844) 739-2720

Parts: (844) 739-2720

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Precision Toyota of Tucson

Tucson, AZ

Overview

Reviews

4.6

1,248 Reviews

Call Dealership (520) 795-5565

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700 W Wetmore Rd

Tucson, AZ

85705

Directions

4.6

1,248 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (1,248)

Contact Precision Toyota of Tucson

Sales: (520) 795-5565

Service: (844) 739-2720

Parts: (844) 739-2720

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Showing 1,248 reviews

October 26, 2023

SERVICE VISIT

I was originally satisfied with the customer service for repairs. However, in the past year I have become a dissatisfied customer and will look elsewhere for service. In December last year my vehicle need repairs. However, in the past year I have become a dissatisfied customer and will look elsewhere for service. In December last year my vehicle needed a new battery. It was still under the bumper to bumper warranty. At first Precision told me they would not replace the battery. I had to discuss this matter at length with someone in management and while they did replace the battery as a warranty repair it was an unpleasant experience. When I purchased the vehicle in 2021 I specifically inquired about quick service for oil changes and 5,000 mile check-ups. They assured me that they provided these services, on a drive-in basis, in about 1 hour. Now, in my last two or three visits, they are quoting over 2 hours for a simple oil change and they prefer that you make an appointment. They have a speech about how busy their service technicians are, overworked, apparently. This seems to be nonsense, Precision has more than likely found out that they can layoff repair staff, make customers wait longer, and still make a profit. Bad work on the part of Precision, I will take my business elsewhere. More

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Confidential

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Oct 27, 2023 -

Precision Toyota of Tucson responded

We appreciate your honest feedback regarding your service visits within the last year. As we cannot locate a customer profile in our system based on the contact information in your review, it is difficult to fully understand why our staff did not replace your battery initially. If you would like to share your contact information, you can email service@pretoy.com and we would gladly investigate the situation. Within the last year, we have made significant changes to some of our processes, one of which was prioritizing our customers who schedule an appointment. By scheduling an appointment, it allows us to better manage our workflow for the day. Scheduling an appointment is very simple; you can either call our main phone line or go to https://www.pretoy.com/book/. Scheduling an appointment would help ensure that your vehicle is tended to in a timely and more efficient manner. Thank you for taking the time to bring this to our attention. We do wish you luck with your future servicing needs, and we will always be available if you need us!

October 21, 2023

SERVICE VISIT

Lindsey was very patient with this customer! Her customer service was top notch! Precision Toyota had my car fixed within 24 hours, which was greatly appreciated! Her customer service was top notch! Precision Toyota had my car fixed within 24 hours, which was greatly appreciated! More

by Jude

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Recommend Dealer

Yes

Employees Worked With

Lindsey

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October 20, 2023

SERVICE VISIT

I have an older car that needed some extensive work done. The repairs were finished sooner than I expected, and my car runs great. The repairs were finished sooner than I expected, and my car runs great. More

by jmhomes245

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Recommend Dealer

Yes

Employees Worked With

Lindsay Fenton

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October 16, 2023

SERVICE VISIT

I really don't have Much to say about this dealership , but some of their service reps are very professionsl but some of their service reps are very professionsl More

by i.c.u._investigations

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Recommend Dealer

Yes

Employees Worked With

Juan Alvarez

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October 05, 2023

SERVICE VISIT

Fantastic people and service. Everything is always done perfectly and friendly. Service is always above and beyond expectation. Everything is always done perfectly and friendly. Service is always above and beyond expectation. More

by zerorad

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Recommend Dealer

Yes

Employees Worked With

Jason Mumma

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October 05, 2023

SALES VISIT - NEW

Love our car, quick service on the glass coat paint on the car. Easy to get loaner for that service. Still trying to figure out how to work everything in the care. Not as easy as it sounded. (We love the the car. Easy to get loaner for that service. Still trying to figure out how to work everything in the care. Not as easy as it sounded. (We love the cappuccino in your coffee machine!) More

by larrybroyles67

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Recommend Dealer

Yes

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Angel

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September 05, 2023

SERVICE VISIT

They were able to fit me in early on Labor Day for a 5k maintenance on a Camry that my son and daughter-in-law bought in Oklahoma. maintenance on a Camry that my son and daughter-in-law bought in Oklahoma. More

by pricediver

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Recommend Dealer

Yes

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My service rep Brandon

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September 04, 2023

SERVICE VISIT

It was a great experience! Henry is super friendly and helpful. He is also patient and explained everything very clear. Henry is super friendly and helpful. He is also patient and explained everything very clear. More

by Leo

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Recommend Dealer

Yes

Employees Worked With

Henry

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August 31, 2023

SERVICE VISIT

Excellent followup and work. Kept in Contact with me during the entire process. Worked with me on price Kept in Contact with me during the entire process. Worked with me on price More

by rogatty

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Yes

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August 23, 2023

SALES VISIT - NEW

Salesman is horrible doesn’t follow up. Herberto is his name avoid him. The worst ever Herberto is his name avoid him. The worst ever More

by whittles520

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Herberto

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Precision Toyota of Tucson

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