Precision Toyota of Tucson

Precision Toyota Went Above and Beyond There was a minor issue with a used Ram 1500 I bought from them. I live in Phoenix and Precision Toyota made arrangements here with another dealershi There was a minor issue with a used Ram 1500 I bought from them. I live in Phoenix and Precision Toyota made arrangements here with another dealership to fix the issue. Unbelievable follow up from Precision Toyota when I purchased my car. You can tell they truly care! I even got a gift box from them congratulating me on my purchase! Nice touch! Thanks for everything! More

Ask for Pooja My initial experience with this dealership was quite elitist. The first salesman I worked with who I won't name had the attitude "I sell Toyotas (whi My initial experience with this dealership was quite elitist. The first salesman I worked with who I won't name had the attitude "I sell Toyotas (which are the best), if you're not ready to pay Toyota price then that's too bad for you. I can charge over MSRP because its Toyota" He'd only been with the company for a month... I did not like this attitude at all and it really turned me off. Yes, Toyotas are great cars, but your attitude sucks and Honda is just as good. I don't know who that attitude works on, maybe some Toyota fanboi or millenials, but its not me. Then I found Pooja. She's a no BS gives it to you straight kind of girl. We looked at cars, I asked her to send me the numbers, so I could hit other dealerships, she said it will only take 5 minutes. I trusted her and ... it actually only took 5 minutes. How refreshing. She knew the cars and the differences between the trim packages, she knew the deals and incentives. She's sharp and if you tell her what you like and don't like she'll distill it down and not waste your time. Night and day difference. She said she's been working there for 5 years, and her experience shows. Make sure you tell her you're a Costco member. If you're not a Costco member, go get a Costco membership then go see her. Showroom was hands down the coldest dealership I visited. When its 104 outside, that means something. More

Repair for recall Brought my Toyota Highlander for hatchback door check and driver side window repair. My hatchback door started to make a loud thump noise when it clos Brought my Toyota Highlander for hatchback door check and driver side window repair. My hatchback door started to make a loud thump noise when it closes as well as the driver window when you roll it up. Received a letter from Toyota that the 2012 hatchback door of highlander can give owners problem that prompted me to have this checked since my problem with the door and window is occurring more frequently now. I talked to a pleasant service advisor at first who took down reason for visit. When I asked how much it will cost, he said he will check if my warranty will cover this. The car was dropped off today by my husband who speaks limited English. I told him to just drop off the car and have the service advisor call me for any estimate. My husband was met by service advisor Ryan who made him sign paperwork he did not explain was a diagnostic fee charge of $199.00 for this visit. My husband did tell him to call me anything about the car. I was called by Ryan to let me know that they didn't find anything wrong with the car. They tighten the screws in the device that makes the window roll up and just clean the dirt that makes the hatchback door noisy but did not find what is wrong with the car. The bill for not finding what's wrong with the car is $199.00 which they did not call me about neither did they explained to my husband that we will incur that much bill for a car they didn't find anything wrong. When I question the diagnostic fee and why estimated cost was not called in instead of doing diagnostic, they said Toyota and warranty won't cover this. I personally met another sales advisor "David" who adamantly refuse my right to dispute their charge and will hold my car in the delearship until I pay the whole bill. This dealership is a RIP OFF! Very sneaky. $199 diagnostic fee for something they did not find wrong! DON'T GET DECEIVED BY THIS DEALERSHIP! YOU WERE WARNED! More

Professional and courteous and absolutly the best experience The best experience I've ever had buying a new car. The sales staff know their product and go the extra step in making sure you understand the feature The best experience I've ever had buying a new car. The sales staff know their product and go the extra step in making sure you understand the features and benefits of the product. More

Katrina made it very memorable. Good experience for a car delership. Everybody was very friendly and also very helpful. Katrina was the best salesperson I have ever interface with Good experience for a car delership. Everybody was very friendly and also very helpful. Katrina was the best salesperson I have ever interface with at a car dealership. Conversion started on the internet (very important) and she did a good job to get me the car I wanted at a reasonable price. Katrina answered all questions I had about the new Avalon that I bought. Would recommend Precision Toyota as the best place to buy a new car. More

FANTASTIC!! The serivce we experienced at Precision Toyota was Amazing from the moment we walked in. Rhys Tison, Matt Asanovich and Gene Richardson really made i The serivce we experienced at Precision Toyota was Amazing from the moment we walked in. Rhys Tison, Matt Asanovich and Gene Richardson really made it a great experiance. More

salesman was super Rhys Tison was our salesman and frankly we wanted to take him home and replace our son with him, he was that special. He was knowledgeable, well dres Rhys Tison was our salesman and frankly we wanted to take him home and replace our son with him, he was that special. He was knowledgeable, well dressed, polite and in every way professional. We were marginal on the car but the kid talked us into the car. He was that good. Don't believe me? go to precision and see if he doesn't talk you into one also... More

I'll NEVER go back!!! This was one of the worst experiences I've ever had at a dealer from the moment I pulled up to the second I drove away! I will definitely NEVER be go This was one of the worst experiences I've ever had at a dealer from the moment I pulled up to the second I drove away! I will definitely NEVER be going back there! I'm not sure how they've actually won customer service awards... More