Precision Toyota of Tucson

Mark Letcher and the Precision Team are the BEST! Precision Toyota of Tucson is the BEST place to buy a vehicle!! Mark Letcher and his sales team made my visit awesome!! They were so kind and answered Precision Toyota of Tucson is the BEST place to buy a vehicle!! Mark Letcher and his sales team made my visit awesome!! They were so kind and answered all of my questions with no pressure to buy!! His team went above and beyond to make my dream of owning a 2018 Camry come true!! The process was EASY. . I HIGHLY RECOMMEND Mark Letcher and the Precision Team!! They made my day!! More

Fast & thorough This was a good experience while on vacation from Ohio. Easy to find and efficient. Now we can travel home without worrying about the car. This was a good experience while on vacation from Ohio. Easy to find and efficient. Now we can travel home without worrying about the car. More

First service It seems as if once a deal is closed the customer is headed into a pile and pulled out when convenient. The most recent visit was a first service o It seems as if once a deal is closed the customer is headed into a pile and pulled out when convenient. The most recent visit was a first service on a new vehicle purchase. The windshield has obvious blemishes in the glass from the manufacturer. This was noticed on my part when purchased but I assumed it was sticker adhesive. After an unsatisfactory purchase of a remote start option I decided to wait till the next service to bring the windshield to the dealers attention. Of course the service rep said the service mgr stated it was external windshield damage..... Now I have to take more time out of my life for a return visit to the dealer to have a defective windshield replaced on a brand new vehicle More

Routine maintenance check The dealership has many maintenance reps that attend to your appointment curteously and effectively. Very nice customer waiting area and snacks and r The dealership has many maintenance reps that attend to your appointment curteously and effectively. Very nice customer waiting area and snacks and refreshments available. Good recap by the customer rep at completion of service. David Burt was our rep and he was excellent. My one disappointment with the visit was that they didn't vacuum or wash my car. Up in Washington,where we moved from, the dealer always washed and vacuumed your car at any maintenance visit. That is a very nice service and something I think Precision Toyota could do to "up" their customer service. More

Buyer be ware The salesman was not honest with me when I purchased the truck Lied about the mechanical condition The mechanical rating of the truck was not listed The salesman was not honest with me when I purchased the truck Lied about the mechanical condition The mechanical rating of the truck was not listed correctly on the check off sheet More

Excellent customer service Service department is helpful, honest and knowledgeable. Gaylon is a pleasure to work with and I feel like I can trust him. I have worked with him mul Service department is helpful, honest and knowledgeable. Gaylon is a pleasure to work with and I feel like I can trust him. I have worked with him multiple times and I believe he does not try to over- sell services. More

Vehicle purchase We were able to find the vehicle we wanted to purchase. Raul was helpful and knowledgeable. The vehicle had a couple spots at the tine we were to pi We were able to find the vehicle we wanted to purchase. Raul was helpful and knowledgeable. The vehicle had a couple spots at the tine we were to pick it up and Raul took care of them right away. More

Service Greatest service advisor. Excellent and clean facility. The transaction was smooth. The people are friendly and trustworthy. I encourage everyone to b Greatest service advisor. Excellent and clean facility. The transaction was smooth. The people are friendly and trustworthy. I encourage everyone to buy and service their cars here. More

Easiest car purchase I've had Greatly enjoyed purchasing a used vehicle through Mark at Precision Toyota - he was knowledgeable and kept the entire experience very low pressure. I Greatly enjoyed purchasing a used vehicle through Mark at Precision Toyota - he was knowledgeable and kept the entire experience very low pressure. I look forward to going to the dealership in the future! More

Preventive maintenance and their staff Precision toyota built a new dealership that is modern and friendly for the most part. They believe in following their rules versus customer empathy. Precision toyota built a new dealership that is modern and friendly for the most part. They believe in following their rules versus customer empathy. I brought in an expired oil change coupon one day after scheduling this appointment with information explaining that the coupon was expired and they chose to accept it then declined to offer the coupon price when I arrived. The coupon was from their dealership and I’ve never had an issue before using coupons. The service advisor and his manager did not care of what I was going through nor did they express anything of a human nature towards me after I told them the story. It’s fine because it’s just business right? The next appointment went well, the advisor was informative and helped me understand that the president of Precision Toyota cares more about statistics and revenue more than customers and genuine gratitude. More