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Precision Toyota of Tucson

Tucson, AZ

4.5
1,241 Reviews

700 W Wetmore Rd

Tucson, AZ

85705

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Showing 1,241 reviews

July 31, 2024

Took my vehicle to Precision to have body repair from an accident. It was done in a timely manner, the work was well done, and the service advisor was good in communication. More

by rojoisl
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Body Shop
July 19, 2024

The service was quick and they were very polite. They were up front about the price and the time needed. More

by Steffeneric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ Kelly
July 03, 2024

Frank Konkle was great and would rate him a 5. And he made a great customer service choice in handling the experience. But the overall experience was terrible. I can't imagine ever going back to t More

by info4321
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Frank Konkle
Jul 05, 2024 -

Precision Toyota of Tucson responded

We sincerely apologize for any inconvenience caused during your service visit. The lack of the vehicle's VIN at the initial quote created issues with the information provided to you about the keys and fobs. When you spoke with the representative via phone call, the information from the initial quote was copied, anticipating the information to be accurate. However, once the vehicle was physically here with the VIN, this allowed us to gather more precise information regarding the capabilities to have multiple keys and fobs programmed to the vehicle. Having that information upfront is crucial to setting accurate expectations for the service visit. We thank you for your business and appreciate your feedback about dealing with Frank, he is outstanding.

Jul 07, 2024 -

info4321 responded

I had the VIN. If they needed it, all they had to do was ask and I could've given it to them over the phone. And had they listened to me, like Frank did after they'd made keys and I told him the issue on driver's side door) they would've tested the existing key in the driver's side door and realized, like Frank did, that the lock on the door was the issue (and new keys would have to be programmed) and they'd have to start from scratch. That would've saved me from coming in, would've saved me 3 hours, and would've headed me in the right direction from the beginning, and saved me from some very poor "customer service."

May 30, 2024

Richard was very professional. He provided excellent customer service. He explained everything . Answered all my questions. More

by mochoa520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Li
May 25, 2024

I’ve been coming to Precision Toyota for years and have had the pleasure of working with Dave Burt in the past. Even though he has moved up to Service Manager, he still greeted me when I arrived at the Ser More

by laatdyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Burt, Lindsay Fenton
May 24, 2024

My husband and I have had various makes of cars and two trucks in the 61 years we have been married. Obviously, we have dealt with different car dealerships in the states where we have lived. We have n More

by crossword
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Chiquette, Danelle, Santiago
May 24, 2024

Erick is so helpful and got me an appointment on short notice for a transaxle fluid service. I also asked him for some additional information and a quote regarding the cooling system and he had that done More

by monkeyelvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Chiquete
May 22, 2024

O5/20/24 had my 2015 Prius C serviced at Precision Toyota. I wanted to recognize Jason Mumma my service advisor and Roberto Sambrano, technician for the outstanding work and service provided. As alway More

by azchimp56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Mumma Service, Roberto Sambrano Tech
May 03, 2024

Richards is a great associate very knowledgeable about service and customer service keep the good work More

by Jrosas4305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards
April 05, 2024

Quick service, nice sales people andgood pricing on the vehicle I wanted. I would buy from Precision again. More

by Scott R
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Juan Ramirez