Precision Toyota of Tucson

I made an apt. on Sunday and for an oil/filter change and to get a flat fixed - but was told I needed a new tire. Okay, I kind of figured that. Erick was great and even offered to send a Lyft to pick me up. to get a flat fixed - but was told I needed a new tire. Okay, I kind of figured that. Erick was great and even offered to send a Lyft to pick me up. The work was done when Erick said it would be done. Then on the following Thursday I had another low tire and I could see a nail so I aired it up and went in at 9 am to get the flat fixed which is a free service (I bought my 4-Runner and Highlander from Precision). Since I didn't have an apt., Robert told me it would take three hours because they were busy and I might need a new tire which caused warning bells to go off in my mind. So I waited and waited and finally around 12:30, about a half hour after I texted Robert, he told me they were fixing the flat. Then he texted me that the tire had a gash and I would need (another) new tire. Robert told me I had road hazard insurance on the two new tires but I got no documentation to show that. I finally got out of there at 1:30, 4-1/2 hours later. I realize Covid is somewhat of a factor, but there were no vending machines so I was not able to have anything to drink or eat for the duration which gave me a splitting headache. I realize now that I should have eaten breakfast before I headed over there but I had no idea it would take that long. My biggest complaints are nobody kept me up to date on what was happening, I have no documentation that I have road hazard insurance on the new tires, and it's really difficult to have no water or food for 4-1/2 hours. It would have been nice if someone offered me a bottle of water at the very least. More

Took my vehicle in for several service lights. After paying $600 for the repair to be "fixed" the vehicle had the same warning lights come back on after leaving the dealership 2 hours later. Now this i paying $600 for the repair to be "fixed" the vehicle had the same warning lights come back on after leaving the dealership 2 hours later. Now this is my vehicle for work. I make my money driving my vehicle so it is important that it is running at its best level. I returned to the dealership as soon as the lights came on. I was told by the service advisor that they would be putting a Quality Control ticket on my vehicle, which I thought meant priority, since I just paid for the problem that was wasn't fixed. I did not hear anything later that day and called twice the next day leaving messages to be called. I finally had to drive the wife's car up to the dealership to get answers. About a block a way I was called and told that not only was the vehicle not ready, they had to wait for someone to come in the next day to figure out how to fix my car (this is a Toyota vehicle, at a Toyota dealership). When I asked why I was not kept in the loop, I was told by the person on the phone that they were "super busy" and he meant to call me yesterday, but didn't get around to me until an 1 and a half before they closed on the second day. I told them what I did for a living and I was told by the person on the phone that I could come and pick it up and drive it until they could look at it. I am a ride share driver, I am not going to put a customer in a vehicle that could have serious problems, I am not taking that liability, but to them it seems perfectly normal. No offer of a loaner car in the mean time and it wasn't until this phone call that they were putting a "priority" ticket in on my vehicle. Frankly after my experience that means they will get to it when they want to. What am I going to do? Take a car somewhere else to pay again for the services I already paid for? I guess I didn't spend enough money to warrant being important to them. If this is how I am to expect service what makes them think I would buy a vehicle from them? Would not recommend them to anyone for anything. More

Moved to AZ and had service here twice. Not long after service my car turned into a brick in my garage. Turned out battery was dead (the small battery.) I asked in Service Did you check the battery when service my car turned into a brick in my garage. Turned out battery was dead (the small battery.) I asked in Service Did you check the battery when you did the maintenance? Answer was - "nah, we don't do that." WHY would you not check the simplest and most important component of a hybrid? IN AZ batteries die faster & this battery was old. Because of this experience when I bought a new car last week I didn't consider a Toyota as I'd need to bring it here for service. More

Bought a new SUV from them, had them install a towing package. They forgot to install a part, cost me four days where I couldn't tow my trailer and three days to install the part they should have install package. They forgot to install a part, cost me four days where I couldn't tow my trailer and three days to install the part they should have installed in the first place, then charged me parts and labor. What an epic disaster their service team is. More