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Precision Toyota of Tucson

Tucson, AZ

4.5
1,241 Reviews

700 W Wetmore Rd

Tucson, AZ

85705

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Showing 1,241 reviews

September 03, 2022

Staff was extremely courteous and had amazing customer service. They treated me like family. They researched the problem and fix it with out charging me. The service was quick. I am extremely ha More

by Luis Bustamante
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy
Sep 10, 2022 -

Precision Toyota of Tucson responded

Hi Luis! Thanks for the five-star rating! We'll be sure to share your feedback with our team and we hope to see you again soon!

August 29, 2022

I came in for a service today, I didn’t realize there was no walk-in lane, but Kalie Ray was so sweet and got me scheduled in very quickly, there was a miscommunication in the mix but she was so nice and acc More

by Katie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kalie Ray
Aug 30, 2022 -

Precision Toyota of Tucson responded

Hi Katie, Thank you for your review! We are so happy to have Kalie on our serve team. She has amazing customer service skills and your feedback is so important to us! It's our pleasure to serve you! You can ask to work with Kalie every time you come in! We look forward to seeing you again.

August 19, 2022

Service center is always top notch, respects your time and doesn't pressure you into services you don't want or need More

by 0azdbacks0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel
Aug 22, 2022 -

Precision Toyota of Tucson responded

Hi 0azdabacks0, We are happy to be here for you! Thank you for this great review! It's our pleasure to serve you!

August 17, 2022

This dealership and their service advisors are the best; very knowledgeable, kind and brilliant! Thanks! More

by Towers5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah
Aug 18, 2022 -

Precision Toyota of Tucson responded

Hello Towers5! Thank you for your 5-star review! It's our goal for every guest to be as happy as you are! We look forward to serving you again! We will be here when you need us!

August 14, 2022

Service personnel are very responsive to your needs, as well as explaining any issues. Service is performed in a timely manner. More

by jwelch006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Welch
Aug 15, 2022 -

Precision Toyota of Tucson responded

Hello Jwelch006, Thank you so much for your perfect review! It's our pleasure to serve you! We will be here when you need us! Sincerely, Precision Toyota of Tucson 520-795-5565

Aug 15, 2022 -

jwelch006 responded

Keep up the good work. Your Service Department personnel have been been knowledgeable, courteous, and professional on every occasion I’ve had service done since I bought a new RAV 4 in 2021..

August 07, 2022

I won't be going back to this dealership. I bought a band new 2019 RAV4 Hybrid Limited edition SUV from this dealership. I always do car service at the dealership. Last time I went for 35,000 More

by jerry22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Dougall
Aug 08, 2022 -

Precision Toyota of Tucson responded

Hi Jerry, The quote for $2994.08 is for three different sets of tires. Your service advisor made a mistake and should have had those tires separated on your repair order for you. Please accept my sincere apology for any frustration caused by this error. Will please call me when you have a few minutes for us to discuss this? You can reach me directly at 520-665-3746. I hope to hear from you soon. Sincerely, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

August 06, 2022

The Collision shop did an amazing job replacing a door lock actuator on my 97 TOYOTA CELICA GT which is in very clean condition which I thought was not going to be repairable since the lock failed closed More

by risuzama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collision Center
Aug 08, 2022 -

Precision Toyota of Tucson responded

Hi Risuzama! We are so glad you shared about your visit to our Collision Center! A 1997 Toyota Celica GT! What a cool car that is! It was our pleasure to help you with your door locks! There are many talented people here to help you whenever you need us! Have a great week! Sincerely, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

July 31, 2022

Reliable service. Efficient set up. Sometimes the estimated car service time is a lot longer than expected; however I am happy to have the service done correctly! T More

by mhuckelberry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept.
Aug 03, 2022 -

Precision Toyota of Tucson responded

Hello mhuckelberry, We are happy to see your review today! We really appreciate your feedback on how we can improve and could have earned that extra star! We want every guest to have a 5-star experience with us. We will discuss your feedback in our next managers meeting. Thank you for being our guest! Best, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

July 21, 2022

Customer since 1987. They keep my 2000 Corolla running like new. Treat me well always. More

by bonniehoulton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Tech and accessories salesman
Jul 24, 2022 -

Precision Toyota of Tucson responded

Your satisfaction means everything to us, bonniehoulton! Thank you so much for your fantastic review and, most especially, for your decades of loyalty to Precision. We wouldn't be where we are today without guests like you. We will continue to bring you quality service and help you with all your vehicle needs. We appreciate you!! :-D

July 20, 2022

The service advisor, Mr Burt, made sure my car was thoroughly inspected by the mechanics prior to the end of my warranty. Two items needed attention. At no cost to me both were fixed snd I was given a More

by Jantusn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Burt
Jul 24, 2022 -

Precision Toyota of Tucson responded

Hi Jantusn, We want to thank you for taking the time to leave us a positive review! Your support and time are greatly appreciated. Please feel free to reach out to us with any questions or future vehicle needs. We will be here when you need us!

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