Power Ford

Bait and Switch Dealership On Fathers day, me and my father go into Power Ford to look at an F-250. Once we found a truck a price was offered for the vehicle. The sales employee On Fathers day, me and my father go into Power Ford to look at an F-250. Once we found a truck a price was offered for the vehicle. The sales employee comes out and rebuttals our offer with a $500 dollar increased offer. We stick to our guns and the sales employee goes inside to relay the offer (Bianca Perez). She then returns to tell us we have a deal at our price if we buy today. We then agree to purchase the vehicle and head inside. We sat down at a sales table when Mike Jandran, who we have not interacted with comes out. The first words out of his mouth is "I cannot sale this truck to you at what they told you". As he postures at us, as if it were our mistake we inform him that we are no longer interested. This dealership wasted half of our fathers day to try and bait and switch us into a high price for a vehicle. DO NOT WORK WITH ANYONE AT THIS DEALERSHIP. More

Oil change takes 2 hours WHY They have a Quik Lane but an oil change takes 2 hours WHY. They sell you a maintenance deal with your purchase and can’t do an oil change less than 2 They have a Quik Lane but an oil change takes 2 hours WHY. They sell you a maintenance deal with your purchase and can’t do an oil change less than 2 hours there’s something wrong. I’m sure I’m not the only person that’s had this problem at power ford. More

Road Trip Maintenance Driving cross country my high mileage F-150 broke down outside of Albuquerque. The truck made it to Power Ford where Daniel, my service advisor, immed Driving cross country my high mileage F-150 broke down outside of Albuquerque. The truck made it to Power Ford where Daniel, my service advisor, immediately took care of me. They diagnosed the truck that night and had me on the road the next day. There was clear communication and an obvious desire to go above and beyond, such as arranging for an Uber to take me to my hotel. Daniel was both friendly and professional. As unpleasant as it is breaking down in another state, Daniel and Power Ford made it much more bearable. More

Service I had a quote from another shop for almost $800 to “possibly fix” my cars problem... I was referred to Power Ford by a relative so I took it in there I had a quote from another shop for almost $800 to “possibly fix” my cars problem... I was referred to Power Ford by a relative so I took it in there. They found the real problem and fixed it for much less and did not waste my time and money with experimental fixes. Thank you and I will be back!! More

Needless battery replacement A week ago I was driving down the freeway returning home from town when first my ABS light came on, then my speedometer quit working, and then my othe A week ago I was driving down the freeway returning home from town when first my ABS light came on, then my speedometer quit working, and then my other gauges started behaving erratically before finally quitting. When I got home I shut off my F-350 and was able to restart it, but I had no gauges. The next morning, however, the batteries could not crank the engine over. I figured I had a ‘short’ somewhere. I had my truck towed to Power Ford for diagnosis. They called later and said they had to recharge my batteries and that they needed to be replaced. I told Daniel that I had no hard starting issues prior to the gauges acting up, and suspected a battery drain or charging issue. I asked if they had done a ‘load test’ to check for low voltage after they got my truck started. He said “no”, and insisted that the batteries be replaced before anything else. Since Power Ford wanted $500 to replace my batteries ($390 + tax + installation), I went across the street to Costco and got two Interstate batteries with excellent warranties and high CCAs for $205 and installed them myself. Power Ford continued with their work and diagnosed a bad alternator charging at only 11.8 volts. No wonder my old batteries weren’t charged! When I told Daniel to go ahead and replace the alternator, I also said that it looked like there was no need to replace my old batteries, they probably were just fine. His answer? “Oh, the low voltage charging can kill a cell.”. Really? REALLY? Now I’m no ‘Master Mechanic’, but I HAVE been turning wrenches since I could pick them up. I’m 68! As far as I know batteries can be destroyed by overcharging, but not undercharging. My ‘diagnosis’: I spent $205 on new batteries I didn’t need! More

Outstanding service When my diesel truck told me that it was going to go into limp mode I called Tony, my service writer. Not only was he able to help me over the phone When my diesel truck told me that it was going to go into limp mode I called Tony, my service writer. Not only was he able to help me over the phone but was able to get me in right away to have it looked at. I was leaving two days later with the truck. Tony worked with his techs and had me on my way the next morning. Great job guys. Thank you More

Excellent service Daniel the service rep was very friendly polite and helpful. Although it was the Friday of holiday weekend, they did a quick analysis and were able t Daniel the service rep was very friendly polite and helpful. Although it was the Friday of holiday weekend, they did a quick analysis and were able to get us back on the road as soon as possible. The service manager was excellent and fully explained the problem and took care of it very efficiently More

Replace TCM Fred always does his best with this Focus in spite of its major transmission flaws. He understands how very unhappy I am with this car and tries to g Fred always does his best with this Focus in spite of its major transmission flaws. He understands how very unhappy I am with this car and tries to get it back running as quickly as possible. More

Used to be Better ! Did not rotate the tires with the last service. The rest of the service was good, but I do depend on complete service as I take care of my vehicles. I Did not rotate the tires with the last service. The rest of the service was good, but I do depend on complete service as I take care of my vehicles. I am still having trouble with the navigation and phone connection. More

Warranty Took care of the issue in a reasonable amount of time, everyone was gracious and polite. Received a call when service was complete from Aaron, just as Took care of the issue in a reasonable amount of time, everyone was gracious and polite. Received a call when service was complete from Aaron, just as he said More