Portland Volvo Cars

No high pressure sales approach. Very much appreciated. Kim was very emphatic that she wanted us to have all questions answered and demonstrated all systems in the car. She and the sales manager, Mike wer Kim was very emphatic that she wanted us to have all questions answered and demonstrated all systems in the car. She and the sales manager, Mike were very up front and did not give us the much anticipated "let me talk to my manager" approach. Good company to deal with. More

We love our new Volvo S60. Ralph did a great job explaining the car to us and helping us understand its features. The staff were friendly, informative and professional. We like the "extras" that th explaining the car to us and helping us understand its features. The staff were friendly, informative and professional. We like the "extras" that the staff provided to the very end of the experience. Ralph even walked us out and saw us off on our way. Just nice added personal touches. Many thanks for all the great help! -Anne & John More

Just bought a new car from Portland Volvo (Volvo S60) and they were absolutely phenomenal! We comparison shopped at a local Audi dealership (only had 1 model of the type of car we were considering though we they were absolutely phenomenal! We comparison shopped at a local Audi dealership (only had 1 model of the type of car we were considering though website listed at least 5 in stock..) and a local Infiniti dealership (good selection but played games w/ trade in value -- see below). Portland Volvo had the exact model I wanted in stock and they also had other options available in case I wanted a different color or if I wanted to upgrade (or downgrade for that matter). The PV website has a link to AutoTrader.com and that was very useful; my '05 Pacifica came in between $8600 and $8900 for a trade in value and PV offered me $8734 after driving it and having the service dept. take a look at it -- we were pleasantly surprised that there were no games involved (Infiniti offered $7000 then when we objected they "made some calls" and came in w/ $8000 -- grrr). Before visiting I had spoken w/ Heath Lovley who was very helpful. When we arrived Heath had another customer he was working with so Cary Smart helped us and he was very helpful as well. Great knowledge of the vehicle and encouraged me to really drive the car (residential, highway, corners, etc.) The car is very sophisticated in terms of technology so Cary went through the whole car w/ me and really helped ALOT! James was extremely helpful w/ all of the paperwork and financing options. They had made a mistake on the price and our payments should have gone up but they honored their original quote on payments, again, very refreshing. I would really recommend this dealership -- no haggling on prices or trade-ins which, for me, is the worst part of buying a car. And I should also mention that we have a 6 year old who was very patient the whole afternoon thanks to Barkley, the dealership mascot (Golden Retriever) -- he was a lifesaver! Thanks PV! More

Overall, my experience at Portland Volvo was fantastic and exceeded expectations; I highly recommend the dealership for sales and service. I was looking for a hard-to-find used V50 T5 with manual transmis and exceeded expectations; I highly recommend the dealership for sales and service. I was looking for a hard-to-find used V50 T5 with manual transmission early in the summer, when seemingly none could be found locally or nationally. Cary Smart was my salesperson, and promised to keep me on "the list" should one come in locally. To my (and his) amazement, a manual V50 T5 had arrived in local trade, so he phoned me and advised that with a refundable deposit I could have first right of refusal on the car. I made the trip in to test drive, took a night to consider my other car options, and returned the next day to complete the paperwork. The financing process was simple and straight-forward, with fairly competitive rates and fees. The wagon did require a final piece of service work before the dealership would release it to me, so I was given a free loaner until the car was ready the next day. Overall the process was simple, pressure-free, and Cary's deep knowledge of Volvos and successful history at Portland Volvo set apart this from other dealerships. When returning for service work and to order parts, Bryan Woodworth and David Cleveland clearly conveyed expectations, explained the service work, advised quotes and pricing, provided loaners, and schedule service when convenient for me. Thanks again for a great buying and service experience. Thanks again for a simple, clear and understandable car buying process. More

Love the car... Cary is the best! We are return Love the car... Cary is the best! We are return customers of Cary and knew we would get great service. He went out of his way to help us and get t Love the car... Cary is the best! We are return customers of Cary and knew we would get great service. He went out of his way to help us and get the car we really wanted. If you offered a rating of 10, that would express our happiness best. Thank you Cary and Portland Volvo, Eddie and Sandy More

To whom it may concern: I recently had the pleasure of To whom it may concern: I recently had the pleasure of visiting your dealership in my search for a preowned 2007 volvo xc90. I arrived later in To whom it may concern: I recently had the pleasure of visiting your dealership in my search for a preowned 2007 volvo xc90. I arrived later in the day anticipating you to be closed, however, to my surprise, you were open and the most pleasant and courteous salesperson, Carrington Smart came out to greet me. I have to say, from the very beginning, he made me feel comfortable, I did not feel pressured in any way, and he answered all of the questions I had in a concerned and caring manner. He was efficient and professional. It is not a surprise to me why volvo is so successful if the caliber of sales personnel are all like Carrington. He made my purchase so smooth, from making the decision to the financing. Your financing officer James, was also tremendous at what he does. His efficiency allowed me to obtain the car quickly and get financing within hours. Thank you for a wonderful experience. You have a terrific team of employees. I hope to be a long time Volvo customer and will absolutely refer others to your dealership. Sincerely, Jennifer B. Anderson, R.N. More

Ralph, I want to thank you for all your efforts in Ralph, I want to thank you for all your efforts in helping me with the arrival of my Toyota Supra from Arizona to Maine in May. You were instru Ralph, I want to thank you for all your efforts in helping me with the arrival of my Toyota Supra from Arizona to Maine in May. You were instrumental in the communication piece with the driver of the transport vehicle in getting it here, and you were at the dealership for it's arrival and assured me that if I couldn't be there, you would take care of the transaction for me and park the car safely. I appreciate your willingness to always accommodate, and in this situation, go above and beyond to help me with the arrival of a Toyota! You're always so pleasant and kind when I come to the dealership, whether it's to have my Volvo repaired, just looking around the parking lot at the new volvos, or with the recent Toyota transaction, and I sincerely want you to know that I appreciate you. Volvo is very fortunate to have you as part of their team. Thank you, Ralph. Sincerely, -Cindy Parran Brochu More

I was fortunate to have Ralph help me with my vehicle choice at Portland Volvo. I shopped several dealers in my area, none compared to the level of service I received from Portland Volvo. Ralph was pat choice at Portland Volvo. I shopped several dealers in my area, none compared to the level of service I received from Portland Volvo. Ralph was patient and took the time to inform me about the vehicle I was considering purchasing. He took the time to demonstrate how all of the features operated before I test drove the vehicle and again when I picked the vehicle up. I give Ralph and Portland Volvo 5 stars for exceeding my expectations! More

Not only was Peter was very polite and enthusiastic, but he had made a video showing me the car in detail so I'd know what to expect. Although I didn't buy the car, he contacted me and wished me luck! I was he had made a video showing me the car in detail so I'd know what to expect. Although I didn't buy the car, he contacted me and wished me luck! I was very impressed with that. Wish I had been able to purchase from them. More

From my first interaction with the service department, to the final stages of purchasing my '08 XC90 with the help of Ralph and Tom, the entire team at Portland Volvo treated me with respect and excelled in the final stages of purchasing my '08 XC90 with the help of Ralph and Tom, the entire team at Portland Volvo treated me with respect and excelled in customer service. Any questions I had were answered very quickly and thoroughly. I could not be happier with my new XC90 and the customer service I know I will receive in the many years to come. Thank you Portland Volvo! More