Portland Volvo Cars | Page 2

Love my Volvo XC 90! We highly recommend Michael Pierter. The sale process was smooth and completed in a timely manner. This was our second purchase at Portland Volvo. We highly recommend Michael Pierter. The sale process was smooth and completed in a timely manner. This was our second purchase at Portland Volvo. More

My husband's new fleet car is a Volvo S60, and we were so impressed that we decided to look at Volvos as a choice for me. I had not purchased a new car in several years, and a late Friday afternoon drive br impressed that we decided to look at Volvos as a choice for me. I had not purchased a new car in several years, and a late Friday afternoon drive brought us over to Portland Volvo. We met with Heather Neville and our total experience with her was beyond our expectations! Heather is not only extremely knowledgeable with a pleasant personality to match, but it was her patience with us during the entire buying process that made her exceptional! Buying a new vehicle can be a very stressful experience, as they are a very costly investment, and you want to leave the dealership with no reservations about your purchase. The worst scenario is feeling like you have been "pushed" into buying or get a generally uncomfortable feeling about the salesperson. We never felt the least bit of either of the above with Heather! My husband has also been using Portland Volvo for his regularly scheduled service and is also very impressed with their Service Dept as well! Overall, we could not be happier with our new XC90, and with our experience at Portland Volvo! If you are in the market for a solid, trustworthy and SAFE vehicle, please consider a Volvo and make Portland Volvo your next stop! More

We were looking for a vehicle but not certain about make and model. I find vehicle shopping stressful but Heather made it a great experience! She is knowledgeable, helpful, and personable. I highly recom and model. I find vehicle shopping stressful but Heather made it a great experience! She is knowledgeable, helpful, and personable. I highly recommend her. I already have to friends More

October 2023. Annual service and check up. Was told that my S60 at 35k miles needed over 3000$ to pass inspection. Go home to my local garage and spent 27$. Yes 27 Annual service and check up. Was told that my S60 at 35k miles needed over 3000$ to pass inspection. Go home to my local garage and spent 27$. Yes 27 dollars! The techs @ Portland Volvo are rewarded for drumming up fictional repairs. Never again for sales or service. Beware! Don't walk away. Run away now! More

Have used this dealership for our previous Volvo’s service, but this was our first time purchasing new from them. Heather Neville was amazing to work with and truly felt like she was working for us t service, but this was our first time purchasing new from them. Heather Neville was amazing to work with and truly felt like she was working for us to get the best deal. Worked very hard to get us a specific XC-40 we were looking for, and eventually came through. Knew everything about the car in and out and had all the answers to our questions. The day we picked up the car she had everything lined up for us and her and the team at Portland Volvo made it quick and easy. Great experience and will buy all our future Volvo’s from here. We would highly recommend seeing Heather for your next Volvo. More

I can’t say enough good things about Michael Pierter. His knowledge of the product is second to none. He listens to your needs and wants and can fit you to the right Volvo. After you purchase your vehicl His knowledge of the product is second to none. He listens to your needs and wants and can fit you to the right Volvo. After you purchase your vehicle he will always remember who you are and what you bought. I have purchased several Volvos from him over the years and will continue to in the future. He has always been honest and straight forward which in my opinion are amazing qualities to have not only in car sales but in life. He has them in both. More

I have been a Portland Volvo customer since 1992 Brian in service Mike in Sales Gayle in finance Are a GREAT team I will never buy another car/ Volvo from anyone else in service Mike in Sales Gayle in finance Are a GREAT team I will never buy another car/ Volvo from anyone else More

I went in and purchased a new Volvo XC90 in less than 3 hours, paid cash and drove it home that day. I'd say I was an easy customer! Shortly after I experienced computer issues. I took it for service at hours, paid cash and drove it home that day. I'd say I was an easy customer! Shortly after I experienced computer issues. I took it for service at a local Volvo dealer. (Great service!). The problem returned with additional computer issues. ( Actually going back for the 4th time next week) I decided to call Portland Volvo, I called the service department 2 days in a row, no answer! I decided to call the salesman, I just wanted to know if this was a common problem with this particular model. I left 2 messages for the salesman, no response. I called the Sales Manager, had a great conversation with him. He actually told me to bring the car for service at Lovering Volvo because they have great reputation and are closer to me. He assured me he would check with his service staff and get back to me. That didn't happen! I called and left him voice mail and still no return call. Customer service at its worse! I am sorry there is not an option to give zero stars, but I had to choose 1 star. More

I visited Portland Volvo, with whom I had a service relationship many years ago, to test drive the V90 and XC60. I was weighing between those two, a BMW, and a Subaru. Ultimately the XC60 itself won it relationship many years ago, to test drive the V90 and XC60. I was weighing between those two, a BMW, and a Subaru. Ultimately the XC60 itself won it for me, but the salesperson I worked with at Portland Volvo, Kylie Fuller, was terrific. She knew the cars really well; and she was accommodating to my many questions and my many requests to test drive both used and new vehicles. She followed my lead, let me take my time, and put no pressure at all on me. It was a very positive experience, and I very much recommend Kylie to anyone interested in a Volvo. (Conversely to some other reviews and preferences, I really appreciated that Kylie didn't come with me on the test drives; although I'm sure she would have if I'd asked.) More

Called to replace blower motor in old volvo. We told them another mechanic diagnosed the problem, but didnt have part. They asked us for VIN number to order part. Show up to appointment the ne We told them another mechanic diagnosed the problem, but didnt have part. They asked us for VIN number to order part. Show up to appointment the next week. 2.5 hours into appointment they have not completed work. They don't have the blower motor and have been doing a diagnostic. We ask them to finish because they say its going to be another 2 hours to complete diagnostic ( unbelievable )... Mechanic can't read the error codes on the dash ( unreal).... At this point my wife has waited 3.5 hours before car is ready. There has been no work done. It takes less than 15 minutes to open dash.... Not that we needed it because you know we already disclosed it had been done by another mechanic. They hit her with 289 dollar bill. When I found out I spoke to Kristen Adams. Disappointed with the lack of responsibility and just bad talking points. I asked Kristen if she disclosed the 179 dollar diagnostic charge and her response was its written on the door. A bunch of bad positioning on her part about how her people are top of the line mechanics , and they pay all this money for a certification every year... which is ironic given this context... pay a bunch of money to basically strong arm someone... They also charged us 89 dollars to say the joint is rusted and sway arm is bent... Anyway here is the cake, today we are missing the Apple adapter that is used to charge my wife phone. It is just missing from the car. Overall Failure- Didnt order part. Didnt listen to customer about already having problem diagnosed. Didn't complete any actual work of value. Had problem with your own system so really didn't even diagnose anything. Waited 2.5 hours after appointment start time. Waited another 1.25 hours to get car after telling them we didnt want to wait another 2+ hours to continue diagnostic. Didn't disclose diagnostic charge, talking point was its on the door. Justification for diagnostic was lackluster and full of fallacies. Missing Apple charger from car... Hung up after asking for owner. Maybe the team needs time off or training. Or maybe this is normal practice against an unsuspecting woman. Who the hells knows... You can't make this stuff up.. No resolution. Asked for refund.. More