Porter Ford

In September of 2023 I purchased a used 2015 Nissan Frontier from this dealership. Within the first week I noticed a heating issue with the truck. After several visits back to the service department, Frontier from this dealership. Within the first week I noticed a heating issue with the truck. After several visits back to the service department, they eventually replaced the engine coolant thermostat. After retrieving the truck, I immediately experienced issues with the temperature gauge fluctuating and the fan running nonstop. I was initially told this was normal operating status for the vehicle and they were not able to duplicate the issues. Fast forward four months later, the vehicle has finally been fixed at my expense. In the four months of ownership, the vehicle has been in Porter Ford's service shop as well as a local Nissan dealership for the same reported issues for approximately 2 months. Out of pocket, I have spent approximately $1,000 not including over a half dozen trips taking the vehicle back and forth to the dealership from Maryland to Delaware. Ultimately, it was determined the service department at Porter Ford installed an aftermarket thermostat and the incorrect coolant which caused the subsequent issues that I experienced. I reached out to the service department to determine if I would be re-imbursed for the cost and inconvenience experienced by the defective part and improper installation performed under the 3000 mile warranty provided by the dealership. I was informed this week that the owner decided not to honor my request. I am extremely disappointed by this experience and would like to give insight to anyone else that may be looking to buy a used vehicle from this dealership. More

This is the second vehicle that I have purchased from Porter Ford, The entire process went great 👍. My salesman Rodney Redmond knocked it out of the park.! Porter Ford, The entire process went great 👍. My salesman Rodney Redmond knocked it out of the park.! More

The dealership and my salesperson (Jill Porter) were awesome. I could not have asked for a better sales experience than what I received when purchasing this F150. awesome. I could not have asked for a better sales experience than what I received when purchasing this F150. More

2nd truck bought from Porter, worked with Rodney who made the process easy and quick! the process easy and quick! More

I genuinely enjoyed my experience with Porter Ford. Frank was awesome…very knowledgeable about the vehicle and just an all around nice guy. Rob the finance guru, explained everything perfectly and go Frank was awesome…very knowledgeable about the vehicle and just an all around nice guy. Rob the finance guru, explained everything perfectly and got me really excited about the vehicle I purchased. In the end, I feel great about the deal I got and that isn’t easy in this day and age. Would grab a beer with both of these gentleman anytime! More

Bought truck here in2012 , this has been the only place it has been serviced excelent work never a problem fair prices great dealership. it has been serviced excelent work never a problem fair prices great dealership. More

Rodney was cool and laid back. Gave us the keys to test drive the car my mom wanted(2023 Bronco Sport). We took it for a drive checked it out, no pressure and took our time. We had Gave us the keys to test drive the car my mom wanted(2023 Bronco Sport). We took it for a drive checked it out, no pressure and took our time. We had a over all good experience. The one guy was a little pushy with the extras we didn't want, other than that 5 stars. More

Graham was very nice and informative and worked with me to get exactly what I needed. Everybody was great from the check in to the pick. Thank you for the friendly service!! to get exactly what I needed. Everybody was great from the check in to the pick. Thank you for the friendly service!! More

Efficient service and friendly folks. I always have a good experience at Porter Ford Service department. I always have a good experience at Porter Ford Service department. More

I have been with porter with this f150 since 2012 never a problem great service at fair prices the best. a problem great service at fair prices the best. More