Porter Ford

Set up an appointment for my car over a week ago, giving all car details. Was called this morning after dropping my vehicle off and already at work that the dealership does not have the capabilities to work all car details. Was called this morning after dropping my vehicle off and already at work that the dealership does not have the capabilities to work on my car due to it being too old, being a 1999. I called back to make sure that this as accurate and was told to take my car else where. Highly disappointed as they have worked on the car previously and we just participated in the car show last month. More

I’ve been going to Porter Ford for over 20 years. I’m extremely satisfied with the service I receive. Everything from purchasing new vehicles to simple oil changes, the way they treat their customers I’m extremely satisfied with the service I receive. Everything from purchasing new vehicles to simple oil changes, the way they treat their customers is exceptional. More

Purchased My 2021 Veloster N from Jill, could not have been a more stress free process from start to finish. Worked around my schedule and a vacation and had the whole process completed in less than a cou been a more stress free process from start to finish. Worked around my schedule and a vacation and had the whole process completed in less than a couple hours. Definitely recommend Ported ford and especially Jill! More

I’ve bought several vehicles from Porter but Jill Porter made this one fast and efficient! made this one fast and efficient! More

Jill at Porter Ford was exceptional! I was in need of a car after mine was totaled. I did not have a lot of money to spend. Jill showed me what was available in my price range and went a I was in need of a car after mine was totaled. I did not have a lot of money to spend. Jill showed me what was available in my price range and went a step further by explaining how I could get into a better and safer car without spending a ton. After thinking about what she said I asked her to give me some options. I went back the next day and she had found me the perfect car!! Not only will I return to Jill, I will absolutely refer anyone and everyone to her. Thank you Jill - and Porter Ford! More

Hospitable upon entering, no pressure on purchasing and everything was at my pace. Honestly great experience and amazing employees at the dealership. Big thanks to jon and chris for aiding in my purchase! everything was at my pace. Honestly great experience and amazing employees at the dealership. Big thanks to jon and chris for aiding in my purchase! More

In September of 2023 I purchased a used 2015 Nissan Frontier from this dealership. Within the first week I noticed a heating issue with the truck. After several visits back to the service department, Frontier from this dealership. Within the first week I noticed a heating issue with the truck. After several visits back to the service department, they eventually replaced the engine coolant thermostat. After retrieving the truck, I immediately experienced issues with the temperature gauge fluctuating and the fan running nonstop. I was initially told this was normal operating status for the vehicle and they were not able to duplicate the issues. Fast forward two months later, the vehicle has finally been fixed at my expense. In the four months of ownership, the vehicle has been in Porter Ford's service shop as well as a local Nissan dealership for the same reported issues. Out of pocket, I have spent approximately $1,000 not including over a half dozen trips taking the vehicle back and forth to the dealership from Maryland to Delaware. Ultimately, it was determined the service department at Porter Ford installed an aftermarket thermostat and the incorrect coolant which caused the subsequent issues that I experienced. I reached out to the service department to determine if I would be re-imbursed for the cost and inconvenience experienced by the defective part and improper installation performed under the 3000 mile warranty provided by the dealership. I was informed last week that the owner decided not to honor my request. I am extremely disappointed by this experience and would like to give insight to anyone else that may be looking to buy a used vehicle from this dealership. More

In September of 2023 I purchased a used 2015 Nissan Frontier from this dealership. Within the first week I noticed a heating issue with the truck. After several visits back to the service department, Frontier from this dealership. Within the first week I noticed a heating issue with the truck. After several visits back to the service department, they eventually replaced the engine coolant thermostat. After retrieving the truck, I immediately experienced issues with the temperature gauge fluctuating and the fan running nonstop. I was initially told this was normal operating status for the vehicle and they were not able to duplicate the issues. Fast forward four months later, the vehicle has finally been fixed at my expense. In the four months of ownership, the vehicle has been in Porter Ford's service shop as well as a local Nissan dealership for the same reported issues for approximately 2 months. Out of pocket, I have spent approximately $1,000 not including over a half dozen trips taking the vehicle back and forth to the dealership from Maryland to Delaware. Ultimately, it was determined the service department at Porter Ford installed an aftermarket thermostat and the incorrect coolant which caused the subsequent issues that I experienced. I reached out to the service department to determine if I would be re-imbursed for the cost and inconvenience experienced by the defective part and improper installation performed under the 3000 mile warranty provided by the dealership. I was informed this week that the owner decided not to honor my request. I am extremely disappointed by this experience and would like to give insight to anyone else that may be looking to buy a used vehicle from this dealership. More

This is the second vehicle that I have purchased from Porter Ford, The entire process went great 👍. My salesman Rodney Redmond knocked it out of the park.! Porter Ford, The entire process went great 👍. My salesman Rodney Redmond knocked it out of the park.! More

The dealership and my salesperson (Jill Porter) were awesome. I could not have asked for a better sales experience than what I received when purchasing this F150. awesome. I could not have asked for a better sales experience than what I received when purchasing this F150. More