Porsche South Bay

Service visit Very pleased with my experience at Pacific Porsche. Once again Suzanne Campbell went out of her way to accommodate my request in servicing my 2009 Cay Very pleased with my experience at Pacific Porsche. Once again Suzanne Campbell went out of her way to accommodate my request in servicing my 2009 Cayenne S in a timely fashion. She is one in a very few who truly understands what customer service is all about and the importance of going above and beyond to satisfy and please the customer! I highly recommend anyone who needs service on their Porsche to stop by and see Suzanne. More

Porsche Panamera 4 This is the best experience I have ever had buying a car. Working with Mina was truly amazing. He was honest, friendly, always available and went abov This is the best experience I have ever had buying a car. Working with Mina was truly amazing. He was honest, friendly, always available and went above and beyond to make sure I was happy. Angie was great too and constantly kept me updated throughout the registration, titling and financial process. I have a Porsche dealer one mile away from my house in Michigan and am now a Pacific Porsche customer for life! More

Mina, Kam, and Angelica were are true professionals and made this car buying experience great. Mina responded to my email right after I contacted him at 10PM on a Sunday and they have all been attentive th made this car buying experience great. Mina responded to my email right after I contacted him at 10PM on a Sunday and they have all been attentive throughout the whole process. Car is great, price was excellent, and their friendliness and expertise were second to none. Great job team Pacific Porsche. Thanks. More

Mark was terrific. He introduced himself to us, took time to tell us about the 911 Carrera, answered our questions and helped us to buy the car of our dreams. So thanks Mark! Roger and Elaine Haydock to tell us about the 911 Carrera, answered our questions and helped us to buy the car of our dreams. So thanks Mark! Roger and Elaine Haydock More

Service experience was painless, Suzanne Campbell provided excellent customer service and kept me informed, and as usual work was done correct the first time and completed on time. provided excellent customer service and kept me informed, and as usual work was done correct the first time and completed on time. More

EDIT 08/08/2013: After submitting my original review (Below), I was contacted within 1 day by the Used Car Sales Manager Sean Shandanloo. Sean and I had a lengthy converstaion about used car sales, and (Below), I was contacted within 1 day by the Used Car Sales Manager Sean Shandanloo. Sean and I had a lengthy converstaion about used car sales, and worked out an agreement to have Pacific Porche pay for the body damage that was not advertised. This was agreed based on my request to have all issues with the Saab sent to me in advance, and they were not. We also both agreed that tires were on my dime, as I didn't need to buy new ones, that was my choice. I could have had them patched, but I prefered not to go that route. I am very impressed that the initial review below prompted a phone call from Sean and that we were able to talk things out. It was very professional of them to follow up. I wish this wasn't the route I had to take, but it does show that this process is in place for a reason. ORIGINAL POST 08/06/2013 I'd like to start with saying, buying a used car 2,000 miles away sight unseen is not an easy task, and I knew that going into this purchase. I didn't expect perfection, but I expected more out of a dealership with this good of a rating. I did all my homework on the dealership. ( Purchased a Used 2008 Saab 9-7x Aero with 37,000 miles on it) Mina Ibrahim was the Sales Consultant and Angelica Phoeun was the Finance Manager. I'll start with the Positive: Angelica was great in every way, friendly and very quick with getting the finance and title paperwork completed. This is not an easy task with out of state purchases and getting a loan. I had papers very quickly, I was impressed and very thankful to deal with her. Mina was very good about responding to questions (and I had a lot of them) in a timely manner. Mina also sent me a couple videos of the Saab running and showing some features of the SUV. Mina also did a very good job lining up the delivery of the Saab with PlyCar delivery systems. Onto the not so good: Before purchasing the Saab, I asked Mina for a very detailed walk around and notes/pictures of all the problem areas (dents/scratches/leaks/paint flaws) on the Saab. I was informed of 4 or 5 problem areas with pictures, which I was ok with, as long as I knew about them. When the Saab was delivered, to my suprise, there was a lot more cosmetic damage than I was informed of. The passenger front door has 3 large creases in it in the lower half of the door, I have no idea how that could be missed during a walk around. I was quoted $275 to fix those (family rate). There are all kinds of scratches in the paint, almost like claw marks. A few of them buffed out, but the rest of them are into the paint and will need paint touch up. The hood was in horrible shape, almost like the SUV was parked under a tree and the branches/leafs rubbed back and forth over it. There were also numerous door dings and fender gouges around the Saab. I paid $405 to get as many of those taken care of as possible, with a full buff and PDR. Some came out, but still a lot of them are visible and very annoying because I was not informed of them. I specifially asked to have underbody pics of the Saab, to verify there were no leaks. I was sent these pics, but they were not detailed enough. So I asked about leaks, and Mina informed me that there were no leaks. As soon as I got the Saab, I checked the oil. Saab was 2 qts low on oil. Therefore, I had a full inspection done to make sure there was no further damage done. Front Differential Gasket was leaking, Rear Pinion seal was leaking. Windshield sprayers didn't work and dripped washer fluid from the tank when trying to use them. I am not sure what kind of used car inspection Pacific Porsche does before reselling, but it can't be any more than just kicking the tires. Oh, speaking of tires, Pass rear had 2 nails in it. Luckily, the Diff and Pinion Seal were covered under warranty ($1500). I paid for the windshield wiper fix ($125) and new tires all around ($800). (AWD, had to have matching tires and tread depth, so replacing one was out of the question). I asked Pacific Porsche to assist in the money I have spent to get the Saab looking respectable cosmetically (especially considering the other $ I spent on tires and having to have warranty work done right away). $405 PDR/Buff & $275 Fix Door. I have been told over the last 3 weeks that I would get a call from the General Manager and Used Car Manager to discuss. I haven't heard from them, and I have followed up a few times with Mina. My last email with Mina last week stated that they wouldn't probably do anything to assist me, but would call on Monday. Today is Tuesday, no call and I am giving up with this battle. I would consider buying a used car again, sight unseen, however I again would ask for better videos and pictures. Would I recommend buying Used from Pacific Porsche? At this point, No. If you can't take more than 5 mins to look over a car for dents/dings/paint issues, it's not worth my time or money to make a purchase from you again. If you can't take 5 mins to call and tell me sorry, we missed those flaws, again...not going to get my business again. More

This was the best experience I have ever had buying a car. They were friendly, straightforward, and made sure I was happy with my purchase. They have also done a great job answering follow up questions car. They were friendly, straightforward, and made sure I was happy with my purchase. They have also done a great job answering follow up questions even after buying the car. I will definitely use Matthew and Mina again. More

Kam and I known each other since 2005 when he helped me trade in my 2003 Boxter S and get a new 997. Since then I have bought and trading in three Porsche working with him. The latest purchase was a 2012 trade in my 2003 Boxter S and get a new 997. Since then I have bought and trading in three Porsche working with him. The latest purchase was a 2012 Cayman R that he advised me on. Color, options and so forth. He was dead on with his advised on the exterior color, wheels and interior color combinations. I still get people giving me complements either while driving or parked. Kam Noghreh knew his Porsche cars and what they represent to their owners. He is a true professional brand representative and I'm glad we have worked together along with his finance department. They made the deal go through. I'm very satisfied with my "R" vooooooooommmmmmmmmm More

What an incredible experience. This dealership is very lucky to have top brass team who work as a team and deliver exceptional customer satisfaction. I cannot thank enough to Matthew Foroozandeh for helpi lucky to have top brass team who work as a team and deliver exceptional customer satisfaction. I cannot thank enough to Matthew Foroozandeh for helping me buy Porsche Panamera S. Mathew Foroozandeh was very pleasant to speak on the phone and extremely quick to respond to all my emails. We made the whole deal over the telephone. Later we flew in from Sacramento to pick our car at this dealership and the whole process was downright flawless. From arranging transfer from the airport, greeting at the dealership, finance and final delivery of the vehicle was done with great professionalism. We left the dealership with nothing but highest satisfaction. I commend Carl and his team for putting together relaxed car buying experience for us. I recommend this dealership without any reservation. i will come back for all of my future purchases for porsches from here. I cannot thank Mike Tunney enough for his great sense of humor and detailed tour of the car. Christine Takla is by far the best finance manager I have met over the years. Again this place rocks... More

The folks at Pacific Porsche have been my go to dealership for the past 11 years. i've worked with the same sales people for this entire period and they have gone above and beyond to make me a sat dealership for the past 11 years. i've worked with the same sales people for this entire period and they have gone above and beyond to make me a satisfied customer. I would recommend Kam and Matthew for sales, Suzanne for Service and Carl and Matthew for any Management concerns you may have. If you are in the market for a new or used Porsche do yourself a favor and visit the excellent team at Pacific Porsche. More