Porsche South Bay

Mark Taylor and management team are unprofessional Dear Carl Tofflemire, Your management team only care about quick sale and profit. They never deal with customer but speak through salesman and w Dear Carl Tofflemire, Your management team only care about quick sale and profit. They never deal with customer but speak through salesman and woman. They cancelled my car unilaterally without informing me and refuse to refund until I called. They could not wait two weeks although significant sum was cashed out. They wait several weeks, however, to initiate refund. Their tactic was untrained and short term goal management skills. Never buy pre owned vehicle from South Bay Porsche. They will not disclose fully. I have been searching for Cayenne for last 4 months. I went to your dealer because I wanted the warranty that was offered by your dealer. RIchard accompanied me to the test drive and explained the functions of vehicle to my satisfaction. However, the major concern was that Richard verbally stated three times that the Cayenne of my interest has 100,000 miles factory warranty. After I'd decided to purchase, he changed his mind. He said he did not have actual paper in his hand. The warranty is in fact additional 50,000 miles or 2 years from the purchase date whichever comes first. He said the vehicle is 2013 but sold is 2012. However, the document stated that it is 2012 vehicle. The major issue I had was claim of 100,000 mileage factory certified warranty either intentionally of unintentionally stated. I am a working professional. My reputation in South Bay stands due to my knowledge and expertise on my profession. If I happen to make a mistake, I do take responsibility to serve my patients although it might cause additional financial or effort. If Richard is Porsche certified salesman, he should take responsibility on his words. If it is the training issue, then it is management issue. The South Bay Porsche dealer should take responsibility of their salesman's claim. More

Very friendly and helpful I have an older Cayenne that I brought in for service a couple of times the past year. Sue Campbell is really nice and very helpful. She got the ser I have an older Cayenne that I brought in for service a couple of times the past year. Sue Campbell is really nice and very helpful. She got the service started quickly and kept me informed during the day. The maintence and repair work were done well. When a tricky turn signal problem I had needed a follow-up visit, Sue and the dealership were very responsive and did not charge me for the work. Sue also made sure I had loaner cars, which were a big help for me to juggle my work day. I highly recommend Pacific Porsche! More

Recent Service Had my 2 year service performed this week, and also had some programming issues to address. Suzanne Campbell is my usual service advisor who always t Had my 2 year service performed this week, and also had some programming issues to address. Suzanne Campbell is my usual service advisor who always takes care of me. She knows her stuff, and loves what she does. I do love the service department here because they always make you feel special. More

Great Team to Work With! They are simply the best. Rick Gutierrez is one of the best people in the business to work with. He is always above board in his approach, he treats y They are simply the best. Rick Gutierrez is one of the best people in the business to work with. He is always above board in his approach, he treats you as a friend, and makes certain you get the best from their team. Highly recommend More

Great Service!! I bought a used Boxster S from Pacific Porsche, before purchase, the car went through a two week check. During their PPI, they put new tires on the I bought a used Boxster S from Pacific Porsche, before purchase, the car went through a two week check. During their PPI, they put new tires on the front and left the rears on. A couple of days after purchase, I went to a Michelin tire distributor who measured the rears and told me they were unsafe by California standards. I called Pacifice Porsche and spoke to Hayden Hugh the used car manager, who had me bring the car in at my convenience. Hayden personally measured the tires, stated that they were above standard, but said he would replace them, naturally, I was very pleased. The tires were ordered up, I was notified when they arrived, made a service appointment and dealt with Suzanne Campbell, who greeted me in the parking lot. She was very attentive and a pleasure to do business with. She told me how long the service would take, a two tire replacement, front tires rebalanced and a 20 plus spot checks on my car, and called me when it was ready, following a car wash to boot! Great service, and wonderful people to deal with, I thought the situation was handled correctly not only from a business point of view but a safety factor point of view. Very happy customer here, and the car runs and looks great! More

Great service. This is the second new car I have purchased from this dealer. Consummate pros, low key, knowledgeable. Worth the trip from Santa Monica to Torrance, e This is the second new car I have purchased from this dealer. Consummate pros, low key, knowledgeable. Worth the trip from Santa Monica to Torrance, even though there are other Porsche dealers closer to where I live. I had the pleasure of working with Carl Tofflemire and Mina Ibrahim when I purchased a 2009 997.2 Carrera 4S back in 2008; and was pleased to again work with Mina, and with Ryan Shipton for my 2017 991.2 Carrera 4S. I purchased an Audi S7 from Ryan a few years ago when he was working for another dealership, and it is great that he is now at Pacific Porsche. Will continue to work with Sue Campbell in the Service Department, she always take great care of me and my car. More

Exceptional Customer Service We have been going to Pacific Porsche for service for years. Everyone is gracious and genuine. My husband and I especially appreciate Suzanne Campbell We have been going to Pacific Porsche for service for years. Everyone is gracious and genuine. My husband and I especially appreciate Suzanne Campbell. She is friendly, knowledgeable and trustworthy. More

Consistently great service! Ricardo Gutierrez was extremely helpful when I brought my Cayenne in for a minor service recall. He was very prompt to assist me and even processed a Ricardo Gutierrez was extremely helpful when I brought my Cayenne in for a minor service recall. He was very prompt to assist me and even processed a complimentary computer update on my vehicle that I was not aware was due. Such attentive and professional service is much appreciated! Sue Campbell was also very courteous and helpful. More

Mike Vand His knowledge and helpfulness of the Porsche Panamera is excellence! Service of the vehicle was great and above my thoughts the dealership would be ab His knowledge and helpfulness of the Porsche Panamera is excellence! Service of the vehicle was great and above my thoughts the dealership would be able to provide. More

Sue was amazing she help me with all my needs The service was great I got my loaner car right away so I can go back to my work. Very friendly peps. They offer me a drink a coffee or water. The was The service was great I got my loaner car right away so I can go back to my work. Very friendly peps. They offer me a drink a coffee or water. The wash my car and vacuum. They help me carry my luggage More