Porsche San Francisco

When I first came to Porsche San Francisco. I felt very welcome by everyone. The consultants are service . Michelle Gent is super helpful knowledgeable and professional. The conversation via te I felt very welcome by everyone. The consultants are service . Michelle Gent is super helpful knowledgeable and professional. The conversation via text is safe and very clear. I appreciate that. Michelle follow up with me a week later regarding spark plugs that need to be replaced. I was really pleased that Michelle inform me that spark plug needed replacement as Porsche changed their policy instead of four years to three years, that is wonderful Michelle. I am very impressed with the service and the service was excellent. Keon and Eric helped me to understand more of the the feature of the car. Everyone was very nice and have a good energy. Thank you so much and by the way, I like the hot chocolate from the café delicious More

Very good communication. The dealership is fantastic. Honest and knowledgeable. I would definitely recommend this. The dealership is fantastic. Honest and knowledgeable. I would definitely recommend this. More

Elijah Toro is excellent to work with. Very nice and helpful and got all my questions answered regarding my car and service. Also a great perk at Porsche SF to get a latte and the best Very nice and helpful and got all my questions answered regarding my car and service. Also a great perk at Porsche SF to get a latte and the best croissants outside of Paris from Arsicault Bakery! More

The dealership is lovely and they try really hard, but there’s been a lot of turnover (I had 3 SA’s during my 6 month purchase) and they are “indefinitely short staffed” in service. With that said, th there’s been a lot of turnover (I had 3 SA’s during my 6 month purchase) and they are “indefinitely short staffed” in service. With that said, they try super hard to do the right thing. For example, my new car was delivered without functioning air conditioning. While this should have been caught during their pre delivery inspection, I understand these things happen. They told me service would call to setup an appointment, they didn’t. When I called back to make an appointment, my call wasn’t returned. When I called back to make another appointment, I felt like it was going to be handled professionally. However, the appointment never got logged into their system (I think they were installing a new computer system, so explainable, but still). Anyhow, I finally took the car in. They have to disassemble the car to fix the problem so I have another appointment two weeks out. They are providing a loaner during the 3-5 days they will have the car so we won’t be carless. But, it’s been a bit of a shlep on my part for a problem I should never have known about. I’m hoping the staffing issues get better and they can provide the type of customer service they seem to want to provide. More

Devin worked incredibly hard to find the right configuration for me. He used consistent communication and anticipated needs when PPF installation was taking longer than expected. And delivered t configuration for me. He used consistent communication and anticipated needs when PPF installation was taking longer than expected. And delivered to my home when I was moving in to save me time! Thank you! More

Major maintenance service on my Macan was performed professionally and to perfection. I highly recommend this dealership for Porsche servicing needs. professionally and to perfection. I highly recommend this dealership for Porsche servicing needs. More

My sales person Abdullah was good during the sales process. Post sale, I have some minor issues with the car, the responsiveness was less than ideal as it took a lot of back and forth to make progress process. Post sale, I have some minor issues with the car, the responsiveness was less than ideal as it took a lot of back and forth to make progress. More

The service was delayed for several days due to some issues at the dealership. However, I really appreciate Michelle kept me updated about the progress of the service. I was happy with the loaner vehicl issues at the dealership. However, I really appreciate Michelle kept me updated about the progress of the service. I was happy with the loaner vehicle. Easy check in and out for the service. More

Great lobby: my wife loves the croissants and cappuccino; super chill atmosphere; very clean bathroom super chill atmosphere; very clean bathroom More