Porsche Plano | Page 30

Dealership Issued Falsified CarFax Report Purchased a used car from Porsche Plano with clean CarFax report shown to me at the time. I paid top dollar for a clean used car. Now when I go to use Purchased a used car from Porsche Plano with clean CarFax report shown to me at the time. I paid top dollar for a clean used car. Now when I go to use it for a trade-in, CarFax shows damage on the report. Dealership issued falsified CarFax report, My purchase decision was based on the report that was provided prior to purchasing the car. The CarFax report given to me by the dealership had been altered. More

The treatment is below average, I went to buy a car and the treatment was indifferent towards me , like I was not able to afford any of their cars , I would not recommend to any body I went to buy a car and the treatment was indifferent towards me , like I was not able to afford any of their cars , I would not recommend to any body More

Not what I was expecting from Porsche I purchased a 2017 Cayenne from this dealership last fall and had a good experience with the salesman - Josh. I must say that I went into my first P I purchased a 2017 Cayenne from this dealership last fall and had a good experience with the salesman - Josh. I must say that I went into my first Porshe purchase expecting to have a superb customer service experience, but from there it went downhill fast. First a rat got into the engine compartment and bit through a wire and it was giving me weird warning lights. When I took it in they said it would cost $1,800 to replace the harness as it was not covered by warranty. I asked them to send me a picture and quickly could see that it was just one wire, which I asked them to repair, not replace the whole harness. They would not do it, so I told them to do nothing and took it home and fixed it myself in less than 10 minutes for nothing. The wire that was chewed in two had been stuffed far back up into the bundle of 50 or so wires, so it was hidden from view, which I did not appreciate. I complained to the service dept, the customer service dept, and ultimately wrote a letter to the Manager of the dealership explaining my frustrations and offering to come meet and discuss it. Never heard a word from him. Next, I had a glancing collision with the corner of a curb near George Bush which blew out 2 tires. Thank God I bought the $1,800 tire protection package. Oooopps! Does not cover hitting a curb. So I complained and requested to cancel the policy and get a refund. They agreed, but now 8 weeks later, I don't have the refund and Suzanne, the woman who sold me the policy (from Auto Nation) has not responded to my last e-mail, sent a month ago. I am due for my 20K service and checked to see what is included and what it costs. Not much and $1,100. I checked with Kwik Kar and they will do the same things including changing all the filters (air and a/c) and flush the brake system for $350. Hmmmm - what to do? More

The worst Worst service dept. do not return calls, do not return emails. Think twice before using this dealer. Park Place is a better choice to have service don Worst service dept. do not return calls, do not return emails. Think twice before using this dealer. Park Place is a better choice to have service done. You will be treated better. More

Porsche collectors BEWARE. THIS DEALERSHIP TO BE AVOIDED Recently bought 2004 911 Turbo x50 Cab to add to my collection. Based on all assurances that all systems fully functional and operational - and servi Recently bought 2004 911 Turbo x50 Cab to add to my collection. Based on all assurances that all systems fully functional and operational - and service records from recent 30,000 mile service and 125 point Autonation warranty inspection - I bought the car sight unseen and had shipped to NC. AND paid their list price. The car arrived with inoperative rear spoiler - and dash warning light had been turned off. After many emails, phone calls etc to Arron in service, Chris Moore (salesman) and Mike Marsh, General Manager I was told to go away. The service technician said"I don't know what is included in the 125 Autonation inspection". They would not tell me about their service history on the spoiler although I was told the same technician had serviced this car since new - for 13 years! I had diagnostic test done by dealer locally and was told that Porsche Plano could not have been unaware of the defective spoiler- and got $4000 estimate to repair. No question in my mind Plano shipped the car with defect knowingly and management WILL NOT SUPPORT SALE DEPT REPRESENTATIONS AFTER THE SALE. I have owned 16 Porsche cars bought from dealers all over the US and this is my first problem and first review. Porsche Club Of America members and serious enthusiasts - stay away from this dealer or be burned. More

Incredible place All of them are great, from Mike Marsh to everyone else. Long time car buyer there. Service top notch, parts top notch, everything. Keep it up All of them are great, from Mike Marsh to everyone else. Long time car buyer there. Service top notch, parts top notch, everything. Keep it up More

Buy car In soo happy with this buy, car have all what im looking for.Colin is very helpfull guy with good care customer,all dealershop is friendly people.Pape In soo happy with this buy, car have all what im looking for.Colin is very helpfull guy with good care customer,all dealershop is friendly people.Paperwork is fast.recomended to everybody More

Disaster - They take your $$$ and go radio silent Purchased a 2016 Porsche Targa had it delivered after weeks of stories and now its been over 45+ days and they will not provide plates nor any info re Purchased a 2016 Porsche Targa had it delivered after weeks of stories and now its been over 45+ days and they will not provide plates nor any info regarding my title and all that I get is the run around. At this point seems as if I am left with NO choice nut to contact the FBI & the Attorney Generals office to investigate this matter. BEWARE Jason was the representative and Nicole is unresponsive - NO HELP - BUYER BEWARE More

OUTSTANDING I worked with a salesman name Jason and he was outstanding. He know how to operate every button in the car. I highly recommend this nice young man. I worked with a salesman name Jason and he was outstanding. He know how to operate every button in the car. I highly recommend this nice young man. More

Great Experience! Buying a car is generally an exhausting and taxing on the nerves. Not so with my experience with Porsche of Plano. I've purchased cars from other dea Buying a car is generally an exhausting and taxing on the nerves. Not so with my experience with Porsche of Plano. I've purchased cars from other dealerships e.g. Honda, Toyota, Acura, Lexus and BMW; but the entire buying and ordering experience with this dealership exceeded all of them. I special ordered a Cayman GTS and Mark Laurenzi helped me through the maze. No muss or fuss. Highly recommended and Kudos to Mark Laurenzi and Suzanne Andries!! L.Lee More