Porsche Irvine

On Friday I brought my new Macan 4 (only 4 months old) in for an AC problem. I was told when I made the appointment my car would be worked that day. When I arrived the service advisor said it would not be for an AC problem. I was told when I made the appointment my car would be worked that day. When I arrived the service advisor said it would not be inspected until Monday. On Tuesday I was told they had to order a part which would arrive on Thursday. I received no update so I called Thursday afternoon and was told the part had not arrived. Again no update from service department so I called around noon and was told the part was not in. I spoke to the parts department and was told the part just arrived and since my car was waiting for service it would be worked on that day or Saturday. No update Friday, Saturday or Monday so I called Monday afternoon and was told the car would be available Wednesday. I was leaving town Wednesday AM so this was unacceptable. I finally received the car Tuesday PM. The level of service was the worst I have experienced at any dealer (No follow up, no priority for my car waiting, did not honor commitment and no apologies just excuses) More

Thomas in service was fantastic! Communication was excellent and he made me feel the car was in great hands. I fully understood the process to solve my problems and the results were Communication was excellent and he made me feel the car was in great hands. I fully understood the process to solve my problems and the results were timely. I was never left guessing. Thank you for the peace of mind and making it an enjoyable experience! Richard More

Had my car checked for the issue causing engine light on. The appointment was easy to make but took a little long as they needed to secure a loaner for me. It took a week to find out the issue was caused by The appointment was easy to make but took a little long as they needed to secure a loaner for me. It took a week to find out the issue was caused by air pocket in cooling system. They fixed it for me and have the car ready the second day. The communication with service advisor was prompt and pleasant. The overall experience with job was very good. It definitely improved my overall impression about this dealership. Thanks Vincent! More

Excellent Dealership from phone appointment Representative to Service Advisor. I was impressed with thoroughness of the Mechanic video inspection. Representative to Service Advisor. I was impressed with thoroughness of the Mechanic video inspection. More

Incredible people! Garrick was awesome in facilitating an out of state purchase. My lightly used 911 showed up today and she's gorgeous. Transaction was smooth. Tha Garrick was awesome in facilitating an out of state purchase. My lightly used 911 showed up today and she's gorgeous. Transaction was smooth. Thank you! More

The Porsche center is nice and welcome. The service is professional and advisor pays attentions to details. The service is professional and advisor pays attentions to details. More

Perfect experience from First contact through amazing delivery. Finding the car arranging the details and having it personally delivered by Mark Sternberg a knowledgeable and accommodating representativ delivery. Finding the car arranging the details and having it personally delivered by Mark Sternberg a knowledgeable and accommodating representative and his attention to detail and follow up was the most professional and personalized auto experience I have ever enjoyed. Thank you! More

I was treated very nicely, and worked with Larry (Lawrence) Swartzman (?) I lost his card ... He could not have been nicer to work with and helped a great deal. One thing that needs to be addressed (Lawrence) Swartzman (?) I lost his card ... He could not have been nicer to work with and helped a great deal. One thing that needs to be addressed is that upon arriving home I left the car in my garage because it was going to rain ... when I drove it the next day I noticed a small chip in the windshield right in the driver's sightline that neither Larry or I did not notice on a test drive, concentrating on other things and the car's features. I called Larry on Friday and he said he'd get back to me and that service could easily fix it, so am waiting to hear back from him on fixing that chip before it enlarges. Other than that, it was a really pleasant time at your dealership and everyone could not have been nicer ... thanks for asking. More

My recent experience with Jonathon Lewis the service adviser was excellent. I felt that the evaluation and recommendation was on par with an independent certified Porsche mechanic. The concern is that d adviser was excellent. I felt that the evaluation and recommendation was on par with an independent certified Porsche mechanic. The concern is that dealers always overcharge and recommend service that isn’t strictly necessary or suggest service earlier than actually needed. My feeling with John was that the service was appropriate accurate and necessary. The freshly washed car was a nice touch, but the service and the interaction is what will bring me back. More

My experience here was fantastic. I had the two front tires replaced on my Cayenne at a very competitive price. There was a delay in getting the tires, so they extended my loaner for I had the two front tires replaced on my Cayenne at a very competitive price. There was a delay in getting the tires, so they extended my loaner for an extra day free of charge. Service was great, easy, and quick - would highly recommend! More