Pohanka Hyundai
Capitol Heights, MD
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610 Reviews of Pohanka Hyundai
Great Salesperson I came to Pohanka looking for a car for my daughter. I was greated immediatly and did not feel any pressure to make a deal. Raymond Walford was my s I came to Pohanka looking for a car for my daughter. I was greated immediatly and did not feel any pressure to make a deal. Raymond Walford was my sales person. He was friendly and knowledgable. I did purchase a vehicle during this visit and had an overall grerat car purchasing experience. I will refer Raymond and Pohanka to friends and family. More
2006 HONDA ACCORD Danny Pena was a great sales person. He made sure that our request for a used car was met. I absolutely love the Honda accord. It's clean,good tires Danny Pena was a great sales person. He made sure that our request for a used car was met. I absolutely love the Honda accord. It's clean,good tires,and runs very well on gas. It is fast just like I expected it to be. I definitely would recommend this dealership to someone-else and also refer them to Danny Pena. Thanks again!! More
Excellent Customer service made sure I was completely informed and set up in my new purchase even set up my first service for my new vehicle.. informed and set up in my new purchase even set up my first service for my new vehicle.. More
An all around professional as well as knowledgeable, the service provided was exceptional. We applaud you Mr. Don Wiseman for your kindness and down to earth demeanor. You have shattered all the stereotypes service provided was exceptional. We applaud you Mr. Don Wiseman for your kindness and down to earth demeanor. You have shattered all the stereotypes of a “Sales Man” and performed with great diligence in assisting with my first car. Thank you! P.S. hope to get your autograph if they do another Lincoln movie. More
When we first walked into the Dealership, Raymond Walford greeted us with a smile. His affable character and personality exhibited the welcome a customer looks forward to when purchasing a vehicle. He showe greeted us with a smile. His affable character and personality exhibited the welcome a customer looks forward to when purchasing a vehicle. He showed us the car we were interested in, let us test drive it, and then sat down with us and we started the process. He was not only professional and knowledgeable, he also made the experience stress free and relaxing. The entire staff there were also just as professional and friendly and the atmosphere was great. I would recommend this Dealership to anyone and tell them to see Raymond Walford. Jeff Fox & Tanya West More
After spending 4 hours at Bowie Honda and getting the run around from the sales team there I left and went to Pohanka at Capitol Heights. I entered through the Hyundai section. The Sale Person, Raymond Wal around from the sales team there I left and went to Pohanka at Capitol Heights. I entered through the Hyundai section. The Sale Person, Raymond Walford approached me and asked if I needed help. It was a breath of fresh air to know that sale rep at Pohanka recognized customers whether they are there to make a purchase or just looking. I was interested in a Honda Civic and wanted the Honda department. He could have just pointed me in the direction of the Honda area, but he offered to walk me there and that I considered a good customer service. I did not make it over to the Honda section because we chatted about Hyundai vs Honda and he offered me the option to test drive both the Honda civic and the Hyundai Elantra. I took a past on the test drive on the civic because I was familiar with it, but took the offer to test drive the Hyundai. After couple minutes driving the Hyundai, I was satisfied and went back to the showroom. He asked how was the test drive and if I had any questions about the car. I love the drive and feel of the car, so I asked some more comparable questions about the Honda Civic vs the Elantra. Raymond was very knowledgeable of both cars and provided me all the information I needed to make a decision. One of the things that I admired about Raymond is he never gave any negative points about Honda or pursued me in any way. He is just a respectable sales person and wants a satisfied customer. I was ready to make a purchase, but did not want to go through another ordeal like I did at Bowie Honda. Raymond assured me that at Pohanka they do not treat customers like that. They keep their customers informed throughout the buying process and he demonstrated that to me. I got the Hyundai Elantra! My experience at Pohanka was the best! He walked me through the process keep me abreast on the status while I waited for all the approvals and notified me immediately when all the approvals was done. After he handed me the key to my car, he took me to the car and showed me the features of the car and even walk me through setting up some. I rated Pohanka a great car dealership and Raymond Walford an excellent sale person. I would recommend Pohanka Hyundai and please ask for Raymond. The best sale person one can ever ask for. He even followed up the next day with a customer call to make sure everything was alright. More
After many years of loving my Lexus, I decided it was After many years of loving my Lexus, I decided it was time for a new car. After researching cars online, I decided to check out the Equus and love After many years of loving my Lexus, I decided it was time for a new car. After researching cars online, I decided to check out the Equus and loved the bells and whistles of the car, along with the look. It was July of last year when I test drove the car I wanted and I noticed some terrible thumping noise and some vibrations. The dealership said it was from flat spots in the tires and fixed it and it seemed just fine after that so I bought it. This turned out to be huge mistake. As soon as I drove it home I noticed more vibrations and the dealership claimed it was probably a balance issue this time. I brought it back in after a week and they supposedly fixed it by replacing a balancing weight. I went away on vacation for a little while, came back and the car was still not driving right. This is now October, I bring it in again and they changed the drive shaft, and two rear axles. Car still vibrating. Now it's November. They tell me to bring it in later in the month when they would have new tires and a regional manager could speak with me. SO I wait and on Nov. 25 we test drove the car with the regional manager and service manager of the Alexandria Hyundai. We ALL agree the front end vibrations are still there. The local manager says changing the tires in his opinion would do nothing. The regional manager asks me to wait ANOTHER two weeks for some engineers to take a look at it and I told him I'd had enough. I told him the car was a lemon and I wanted a new one to replace the xxx they sold me. They've declined and I've hired a lawyer. They refused to work with me on this and now we are going to court. Stay away from the Equus, and for that matter, stay away from Alexandria Pohanka in Maryland. Not worth the headache for the extreme price tag. Dreaming of having my old Lexus back!!! More
I had a pleasant experience at the Pohanka Hyundai. Danny Pena was my sales guy and he sweated bullets for me. Danny found my car in 3 days after I gave him the final OK. Danny made sure that I could contact Pena was my sales guy and he sweated bullets for me. Danny found my car in 3 days after I gave him the final OK. Danny made sure that I could contact him with any questions that I may have had. He had awesome energy with this sale and was excited to sell his first AZERA on the account of me. He was happy he sold the car and i was happy with the sale. Granted the pricing for the AZERA is way more costly and I lost a lot of features that I had in my trade in, but all in all. I had a great experience with the service that I received from this dealer More
My experience at this dealership was good and had I with great respect. I enjoy negotiating the pricing for my 2013 Hyundai Sonata. Thanks for you helpfulness with purchasing a new car. great respect. I enjoy negotiating the pricing for my 2013 Hyundai Sonata. Thanks for you helpfulness with purchasing a new car. More