Pohanka Honda of Fredericksburg

this was the best, most stressless car buying experience this was the best, most stressless car buying experience my husband & I have ever had. Our salesman Bobby Dobbins was super friendly and helpful, this was the best, most stressless car buying experience my husband & I have ever had. Our salesman Bobby Dobbins was super friendly and helpful, very knowledgeable about the Honda CR-V we wanted & had the exact car we wanted waiting for us when we arrived. What more can you ask for in a salesman & dealership? More

I had a great experience buying my new Honda Fit from Bobby and Maureen. They were both friendly, courteous and answered all my questions directly, while offering me the lowest price (trust me I look Bobby and Maureen. They were both friendly, courteous and answered all my questions directly, while offering me the lowest price (trust me I looked across 3 states!) and no nonsense. Every promise they made to me concerning price and timing was kept, with no surprises when I showed up to make the purchase. Unfortunately, I had to go through a lot of really shady dealers (one actually called another dealer pretending to be my cousin to get info on me--capitalizing on my last name and his accent I might add!) before I figured out that Bobby and Maureen are the real deal. It was so simple to talk to reach them over the phone, and they made themselves extremely available, even after hours, which I really needed given my work schedule. They won't try to sell anything that you don't need and they really listen to exactly what you want and do everything they can to get it for you at the best price. The exact car in the color I wanted was really hard to find, but they had it on the lot a few days after I called--and I bought it 24 hrs later. Bobby and Maureen are great people and they have entirely earned my trust. I would not hesitate to buy my next car from them as well. My entire goal in writing this review, which I never usually bother to do, is to 1) save tired buyers like myself from the enormous amount of deceit ("we'll beat any price--just bring it in!" or lifetime warranties--which by the way, they tack on to the price and you can buy anywhere ) and nonsense, and to 2) thank Bobby and Maureen for honesty and a simple sale! I love my new car and couldn't be happier with Pohanka Honda. More

Great car purchasing experience! Hondas are great, reliable vehicles (I have 160,000 miles on a 2006 Honda Element with no corrective maintenance every required!). And this dealership matchs that won reliable vehicles (I have 160,000 miles on a 2006 Honda Element with no corrective maintenance every required!). And this dealership matchs that wonderful Honda service. Everyone was informative and helpful in making the optimum purchase, working the trade and finance. Did not feel pushed/pressured, but staff answered all questions, and let my wife and I make the decisions at our own pace. Felt like dealership was more than fair on value of trade-in. Demonstrated all features of the vehicle before we left the lot. I definitely would recommend to anyone and will return for preventative maintenance and any future purchases. More

On Monday, April 23. 2012 I took my car to the dealer because I had a flat tire. The temp spare was mounted on the car and the flat was in the rear of the Pilot. I checked in at the dealership with Mi because I had a flat tire. The temp spare was mounted on the car and the flat was in the rear of the Pilot. I checked in at the dealership with Michael Hut at the Service Department and headed to the waiting area. Shortly after Michael returned with some bad news, the tire could not be fixed, there was a nail in the sidewall. I asked Michael if they had any in stock and was told they were and the cost was about $260. I asked him to have the tire replaced. Maybe 20 or so minutes passed and Michael returned to tell me that my vehicle was ready. He escorted me to the cashier, I paid and headed to my car. For some unknown reason I didn't bother to check the tire or anything. I guess I assumed this was a typical tire replacement. What could go wrong, right? I do take some of the blame for not checking things before I left, that was foolish on my part. Anyway, when I get out at home I realize they installed the wrong tire, same brand, same size, but totally different tire tread and model. I couldn't believe it. So now I decide to look in the back to see what they did with my spare assuming that they would remount it under the vehicle. I open the back hatch and there it sat, just tossed in the back of the vehicle, no plastic or paper under it. Just a dirty spare tossed in the back of my three month old Pilot. I was floored, never in my life did I ever experience anything like this before. This is my first Honda, I owned mostly Toyota all my life. The buying experience was great, the dealership even though it is out of the way was tremendous. The staff seem pleasant and helpful but so far the service department as far as repairs go leave a lot to be desired. This is only my second time to the Service Department. My last visit was to get a Honda Remote Start installed that was part of the purchase agreement. Since it was installed my moon roof doesn't close without assistance. I didn't have time to wait to get it fixed so I have to try to get that done some other time. Correction it works sometime. Let me get back to the issue. I called Michael once I got settled and relaxed a little. Michael apologized and I asked him about me bringing it back tomorrow night and he said that would not be a problem they would fix it. I went back after work on Tuesday (today) and Michael wasn't in I met with another Service Manager. He apologized and got me checked in, they replaced the tire, this time with the right one and properly placed the spare back in the under carriage storage. To further set me off, I get one of those Thanks you dealership emails that tell you to let them know if you have any comments about the service experience. Obvious I did, so I replied and after over two weeks I get this as a response. "I sat down and spoke with our service manager about your visit. We wanted to apologize and let you know that is not how we normally conduct our business. Both the technician and the service advisor have been spoken to. We look forward to seeing you again in the future." I honestly don't know what I expected, maybe a more meaningful apology. I spent an hour and a half to two hours on two separate work nights to get a simple tire fixed. More

-Outstanding customer service not only from Judaea but from entire staff -Recieved best possible APR considering low credit score -Ensured I was completely satisfied with features/ condition of used veh from entire staff -Recieved best possible APR considering low credit score -Ensured I was completely satisfied with features/ condition of used vehicle -Offered to replace scratched bumper on used vehicle for no additional cost -Given tour of entire facility for future visits; very comfortable environment More

Rodney J. Hairston, my leasing consultant, treats people with courtesy and respect. It was a pleasure dealing with him. He helped me trade in a 2009 CRV LX for a 2012 CRV EX-L. After receiving a lease with courtesy and respect. It was a pleasure dealing with him. He helped me trade in a 2009 CRV LX for a 2012 CRV EX-L. After receiving a lease offer from Landmark Honda a week prior, I traveled an hour from DC due to my rapport with Rodney. Rodney's sales manager, Chad Hiner, assured me over the phone (through Rodney) that they would give me the monthly lease price I was looking for. However, when I arrived Mr. Hiner claimed that a small dent on the tailgate of my 2009 CRV would adversely affect its trade-in value, and on those grounds he made me an offer $40 higher than the price I wanted. Rodney effectively communicated to Chad that I thought that was nonsense, and Chad quickly returned with an offer that was $35 lower. When my current lease expires, I will likely do business with them again. Having found an honest man like Rodney in a car dealership of all places was a most pleasant surprise. More

The best price and customer service in the STATE. My wife and I just purchased a 2012 Honda Odyssey EX-L with RES. AJ and Ed worked very hard to find us the right price. After a few days of VERY dedic wife and I just purchased a 2012 Honda Odyssey EX-L with RES. AJ and Ed worked very hard to find us the right price. After a few days of VERY dedicated looking on my part from Maryland to Va Beach, the guys at Pohanka Fredericksburg were the lowest price and they were friendly while doing it. There was a near miss when their internet sales guy nearly scored Landmark Honda the sale(failure to negotiate price and feet dragging), but AJ saved the sale and was able to convince me to keep Pohanka in mind until Mr. Altman could work out an arrangement that worked for all of us. Without fowling up the sales guy’s mojo I can say we got out the door for well under 33k (tax tags fright). The trade in value they gave us for our old car was just barley under the stated KBB for a trade in. All of this combined with the stellar customer service from AJ and ED had us pleased with Honda and planning on returning in eight months when it’s time to replace our other vehicle. More

The dealership beat my best price for a new Honda Fit so I decided to give them a try from over an hour away with several other dealerships just down the road. I am extremely happy I decided to make this d I decided to give them a try from over an hour away with several other dealerships just down the road. I am extremely happy I decided to make this decision as dealing with Pohanka Honda made the new car process a dream. I had visited several others and got the typical run around from the sales manager but every step along the way Pohanka made it almost an enjoyable experience to shell out the money for the car. I would highly recommend this dealership especially Sales Consultant Bobby Dobbins and the internet sales consultant Richard Beauchamp. The only hiccup was dealing with the Finance Manager who tried to get his last little upsell in for Tire and Paint coverages but that is his job and it was not very hard to say no. Overall a great experience. Hopefully I will not be in the market for a new car for quite some time but when the time arises I will check with Pohanka Honda first. More

I appreciated Jim's consideration of our time and he worked quickly to get our sale through as quickly as possible, without missing any steps and very attentive throughout the whole process. the manage worked quickly to get our sale through as quickly as possible, without missing any steps and very attentive throughout the whole process. the management team worked with us to get the deal we wanted on our trade in without a lot of hassle. Everyone we dealt with was very friendly and made us feel comfortable without being pushy. More

My wife and I were looking for a gently used car for her and Pohanka Honda of Fredericksburg had a great selection so we stopped in to take a look. The salesman that we ended up dealing with (Joe Manga) wa and Pohanka Honda of Fredericksburg had a great selection so we stopped in to take a look. The salesman that we ended up dealing with (Joe Manga) was very cordial and was not high pressure. We ended up driving a number of different cars and settled on a 2012 Honda Accord with less than 300 miles -- it doesn't get more gently used than that! The price was a little bit more than I wanted to spend but the Pohanka team worked with us on that and my wife and I walked away knowing that we got a good deal and more importantly knowing that we have a great car that will last a long time. More