Pohanka Honda of Fredericksburg

Amazing experience We have yet again had an amazing experience buying from Pohanka. My wife and I purchased our second vehicle from this location and from Bill Hamilton. We have yet again had an amazing experience buying from Pohanka. My wife and I purchased our second vehicle from this location and from Bill Hamilton. He again showed great professionalism, politeness and understanding without being a pushy sales person. We will continue to highly recommend this location as well as Bill to everyone. More

"You Guys Are Great!" I had no intentions of purchasing a vehicle at the time that I visited Pohanka of Fredericksburg. I had planned to just look at the inventory after I I had no intentions of purchasing a vehicle at the time that I visited Pohanka of Fredericksburg. I had planned to just look at the inventory after I had conducted an Internet Search. Upon arrival, they had a Ridgeline up front that I was interested in. I was then assisted in getting an up-grade at a price that I didn't think would have been possible! I received a Fair Market value for my Trade-In and there were no pressures from any of the staff. I felt totally comfortable and in control! I had other dealerships lined up to visited but the deal I received at Pohanka would have been hard to beat. Oh...did I mention that they are in the neighborhood? I didn't have to drive a great distant to get some respect! Big thanks to Terry Jones! He is a very patient, kind and knowledgeable person with your best interest at hand. Thanks, Pohanka of Fredericksburg, crew! More

Amazing! Mark was extremely helpful and helped us find the perfect vehicle. Everyone there answered our questions knowledgeably and confidently. I would buy f Mark was extremely helpful and helped us find the perfect vehicle. Everyone there answered our questions knowledgeably and confidently. I would buy from here again! More

New Odyssey My family and I were out looking for a new minivan and Mark was very helpful. We told him what we wanted ( options and colors) and he had it pulled up My family and I were out looking for a new minivan and Mark was very helpful. We told him what we wanted ( options and colors) and he had it pulled up next to our vehicle in minutes. There was no stress involved and Mark facilitated our decision making by meeting our price point. I do not enjoy purchasing a new vehicle but Mark made it as stress free and easy as possible. The entire honda team was in fact very helpful. More

Huge Fan of Pohanka of Fredericksburg, VA!!! It's rare to say what a great experience it is to work with a Sales Person as well as the Finance Director of a car dealership but I can say that I di It's rare to say what a great experience it is to work with a Sales Person as well as the Finance Director of a car dealership but I can say that I did! Terry Jones and Bruce Wells were terrific, incredibly professional, helpful, patient,knowledgeable, and provided a great experience in purchasing my new car. Everyone I met at Pohanka were top-notch ... first when I was greeted upon arrival from Bill to being helped throughout my time at the dealership. Love the team atmosphere that the Owner and GM created! I am already sending out messages to friends and family that THIS IS THE DEALERSHIP to purchase their next car! Thank you Terry, Bruce, Bill, Greg, Cindy and Gerald just to name the few names I worked with. And the massage chairs in the quiet lounge that were available make for a really fun experience. Really do appreciate everyone at Pohanka that made this a wonderful experience in purchasing my car. Love all your personalities too ... especially Bruce! Terry, you are a great young man who was a gentleman in every instance. Thank you all! I'll remember this experience and speak highly of it to others. More

Great Work and Service I'm very pleased with the service of Olga Kerry, Tamika Morefield and the Pohanka Honda Team. After being overseas for more than two years, the level I'm very pleased with the service of Olga Kerry, Tamika Morefield and the Pohanka Honda Team. After being overseas for more than two years, the level of care and focus on providing me a positive experience and allow me to receive car in short order was very much appreciated. Thank you. More

Easy and Happy I just purchased a 2014 Civic Coupe from Olga at Pohanka Honda yesterday. Olga was amazing at communicating with me prior to my visit to the dealersh I just purchased a 2014 Civic Coupe from Olga at Pohanka Honda yesterday. Olga was amazing at communicating with me prior to my visit to the dealership by sending me multiple e-mails and leaving me several voicemails. Once I made it to the dealership, Olga was extremely friendly and walked me through every step of the process with ease. She found THE car I was looking for and was able to work out an AMAZING price for me. I had a 2012 Pilot which I still owed on. The wonderful team at Pohanka worked with me to buy out my Pilot and work out a great deal on the new civic. I could not have been happier with the service I received from start to finish. THANK YOU POHANKA FAMILY! More

"Finally someone that listens" I was trying to choose if I should go Honda or Toyota. So, Pohanka Honda of Fredericksburg was my first stop. That's where I got introduce to Mark R I was trying to choose if I should go Honda or Toyota. So, Pohanka Honda of Fredericksburg was my first stop. That's where I got introduce to Mark Ross. I was straight up with Mark right from the start, he listen to every word I said, then he laid the cards on the table and he gave me all the options of leasing and buying. I was in awe, "like wow this guy really listen" I wanted to make the deal right then and there. But I had to be patient, this sounds to good to be true, I was skeptical, but Mark was not pushy he told me to think it over and to get back at him. The next day I went to a Toyota dealer and this guy had his head somewhere else, because I felt like my words went in one ear and out the other. Anyways, without any hesitation I left that dealer and went straight to Pohanka Honda to see Mark Ross. I am so happy with this Honda Civic LX, bumper to bumper warranty and everything I asked for that I could financially afford. I love my Civic! Mark Ross is a straight up, stand up person. Go in there be straight up with him and he will listen and workout the best deal for you." Finally someone that listens". He makes you feel like this is your home away from home. I will be dropping in from time to time just to say hello. More

Careful with buying used car through Pohanka, very unhappy! What a bad experience it was at Pohanka of Fredericksburg, I purchased used 2008 Honda Odyssey from Cindy. She was one of the best sales person but he What a bad experience it was at Pohanka of Fredericksburg, I purchased used 2008 Honda Odyssey from Cindy. She was one of the best sales person but her managers were very bad, rude and very unprofessional. After finishing my paperwork and going out in my car with my family, we noticed there were two crack on the main wind-shield. I turned back from 3 miles and showed them those spot. And her manager said we can't do anything, he signed all the papers and if I don't want car he can returned the money. They gave me 30 days warranty on couple of things and when I asked what about the warranty they said these are not covered. These people already know about the cracks be they didn't tell me. When I asked for the complaint or review form, they said check on our website. The manager not even came out to see me from his cabin, so rude. He was using Cindy as a communicator and just passing some unthoughtful comments. Also I had done with sales in 20 minutes but their finance took 1.5 hours even I was paying through cash. So, if you are counting for time please make sure in ahead. I even asked couple of time before reaching there are I lived 2 hours far then also they took my full half day. I felt that because I paid them and bought the car they were treating me rudely, not going to recommended any one to buy from there. Hope so this review can help someone or can alert others before buying through them. More

Mark Ross is great! This was our first visit to Pohanka of Fredericksburg and Mark could not have been more accommodating or easy to work with. He was upfront, honest, "n This was our first visit to Pohanka of Fredericksburg and Mark could not have been more accommodating or easy to work with. He was upfront, honest, "no pressure", and spent a great deal of time answering our questions. We purchased a certified Honda Pilot and he was extremely knowledgeable about not only the "certified guarantee", but the actual car itself. We weren't happy with one small aspect of the car and Mark went out of his way to make sure it was cleaned up and shining before we left the lot. Thank you Mark for your assistance in purchasing our vehicle and your service to this country! We will be back! More