Plaza Lincoln - Service Center

I have no problem with the mechanical abilities of the service technicians, I do however have a problem with those who determine what’s needed to repair the car properly. I’ve had my 2019 Lincoln Nautil service technicians, I do however have a problem with those who determine what’s needed to repair the car properly. I’ve had my 2019 Lincoln Nautilus back to this dealership close to 14 times due to neglect to properly repair the crash avoidance radar after a minor fender bender, also it was discovered that the front spoiler and right side inner fender was not tightened properly causing the inner render to rub the tire and the spoiler is still loose. The battery has been replaced twice and now needs to be replaced for a third time. I called and left a message for the service manager to call me so we could set up a meeting to discuss these problems at hand but have never heard back from him. I’m very displeased with the service ant Plaza Lincoln and seriously considering trading this car for a Toyota. More

Entire transaction was handled with courtesy, professionalism, and efficiency, from all employees that I had contact with regarding services done. professionalism, and efficiency, from all employees that I had contact with regarding services done. More

I am very sorry to leave a bad review, but I am a very dissatisfied customer. I have not been back to this service department since 2019 and I will never go back!!! They charged me $1800 to fix my air con dissatisfied customer. I have not been back to this service department since 2019 and I will never go back!!! They charged me $1800 to fix my air conditioning and less than a year later the exact same problem with the air conditioning happened and they would not fix it! Who does that? Charge a ridiculous amount of money to repair something and it breaks down in 9 months and they refuse to make it right!! There is NO way anyone will ever convince me to go back there!!! More

This was the Very Best experience buying a car in 45 years! I highly recommend Plaza Lincoln for all your car purchases years! I highly recommend Plaza Lincoln for all your car purchases More

Service told me they would give me a 'loaner', then on the date of service told me no 'loaner' as my vehicle was just out of warranty. Fortunately, it did not inconvience me, but your employes should be the date of service told me no 'loaner' as my vehicle was just out of warranty. Fortunately, it did not inconvience me, but your employes should be better informed. Also, I asked for an oil change and when they picked up they told me I was getting "Menu One" service, I inquired what that was and he explained I needed it even tho my vehicle only had 7,000 miles on it. This was three times more expensive than what I had originally asked for - absolutely should have informed me when I requested the oil change. They washed and vacuumed the vehicle, good job except for the windows - which were VERY badly smeared. This really did create a problem for me as it is very difficult for me to clean the windows in a MKZ. More

I was disappointed with the warranty work performed on my 2020 Nautilus, it was obvious there was little to no Quality Control. The problem was with the sun shade which was corrected. However, the driver s 2020 Nautilus, it was obvious there was little to no Quality Control. The problem was with the sun shade which was corrected. However, the driver side seat belt retracting mechanism was broken, the passenger side seat belt molding was incorrectly reinstalled, and the was dirt smudges in many areas of the head liner. Following a return of my car to the dealership, Marcus did a great job in getting the issues corrected and needs to be commended for his actions. More

Lincoln Plaza is extremely dedicated to their customers. If I call them with a question, they can answer on the phone and fix it. They do, If not, they make arrangements to come and pick the car up immediat If I call them with a question, they can answer on the phone and fix it. They do, If not, they make arrangements to come and pick the car up immediately to take care of the problems. I highly recommend them to anyone who’s looking to buy a Lincoln. More

Henry was great. Had everything ready when I arrived to exchange vehicles. Called me the next day to say my vehicle was finished. Excellent customer service. Had everything ready when I arrived to exchange vehicles. Called me the next day to say my vehicle was finished. Excellent customer service. More

I won't be going back to Plaza Lincoln for the service on my 2022 Lincoln Nautilus. I get a very cold and uncaring vibe there. I did give 2 stars because DiMario my service writer gave me a discount on my oi my 2022 Lincoln Nautilus. I get a very cold and uncaring vibe there. I did give 2 stars because DiMario my service writer gave me a discount on my oil change to compensate for a prior service writer that doesn't work there any more that sold my wife some sort of package that she did not request or need. No customer care here. Being a Lincoln dealership you would think there would be soap in the restrooms and maybe even some cookies in the tray? More

Have been using them for at least 12 yrs. Always good service from them.. excellent customer service. Always good service from them.. excellent customer service. More