David Newton

No communications never given any updates about repairs on the car now today I noticed the drivers side floor mat is missing a WEATHER TECH floor mat I will be at the dealership Monday Received a call fro on the car now today I noticed the drivers side floor mat is missing a WEATHER TECH floor mat I will be at the dealership Monday Received a call from the service dept a little while ago ordering me a new floor mat agreed with me on how a one floor mat would be missing Thank You More

by LARRYNSUEPELTIER Verified Customer Verified Customer

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We are very pleased with the service we received from Plaza. Everyone I spoke to was very professional and helpful. Thank you. Plaza. Everyone I spoke to was very professional and helpful. Thank you. More

by Bernadine5713 Verified Customer Verified Customer

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Austin was professional and personal. He completed the recall job in the time frame he gave us. He went over the repairs with us, and asked if we had any questions. He was thorough and kn He completed the recall job in the time frame he gave us. He went over the repairs with us, and asked if we had any questions. He was thorough and knowledgeable. More

by georgiabecker Verified Customer Verified Customer

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I purchased a new 2026 Ford Escape xx Hybrid from another dealer but had an issue and called Plaza Lincoln and made an appointment for the repair and they completed , was perfect and offered a free wash and dealer but had an issue and called Plaza Lincoln and made an appointment for the repair and they completed , was perfect and offered a free wash and on my way. I'm very happy with this dealer. The staff is very friendly and a joy to work with. More

by paulgroom500 Verified Customer Verified Customer

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I love this dealer. IF they cannot get the work done in your time, they give you a loaner and deliver your car to your home when it is ready IF they cannot get the work done in your time, they give you a loaner and deliver your car to your home when it is ready More

by jnevins36 Verified Customer Verified Customer

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Service dept. friendly, curious and anxious to provide services requested. my automobile was serviced in less than an hour. friendly, curious and anxious to provide services requested. my automobile was serviced in less than an hour. More

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Very client friendly. Customer centered service. Highly recommend for purchasing and any service needs. Thank you Customer centered service. Highly recommend for purchasing and any service needs. Thank you More

by pattyhforeman Verified Customer Verified Customer

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Mechanics at Plaza Lincoln do a great job - but here’s the problem - if a customer states they will wait for a car that was expected (I was told by phone when I made the appointment) to take 1.5 hours, a the problem - if a customer states they will wait for a car that was expected (I was told by phone when I made the appointment) to take 1.5 hours, and upon examination, the car will, in fact, need the update replacement and will take several hours, you MUST inform the waiting customer immediately so he/she can make a choice to find a ride home. I waited 4 hours and 15 minutes last week for a recall that I was told would take 1.5 hours. That is simply too long to sit with very little update. There should be a wait time limit, or at least let the customer know the job will need considerably more time. I would have called someone to come pick me up..I finally got an update at about 3 hours that it was almost done. But, it was another hour and 15 for a grand total of 4 hours and 15 minutes. I completely understand that sometimes it’s hard to predict, but I would have greatly appreciated knowing the car was examined and it was determined that the car was actually needing the update repair and the extra time would be necessary. I knew nothing and just sat and waited. The potential problem began with the initial appointment call when I was told 1.5 hours - if I’d only been told “but it might be up to 5 hours”. I would not have chosen to wait. I think better communication with the customer would solve the issue. Thank you for the opportunity to express my concern. More

by janereitz Verified Customer Verified Customer

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Friendly fast service although the cost is higher that available at a non dealer repair shop. available at a non dealer repair shop. More

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The Plaza family is great. I have been dealing with them for over 20 years between Cadillac and Lincoln. Keep up[ the great work! I have been dealing with them for over 20 years between Cadillac and Lincoln. Keep up[ the great work! More

by duvalldp Verified Customer Verified Customer

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