Plaza Cadillac - Service Center

Chrome replaced, drivers seat New chrome on car appeared to be coming off. Service did replace with a chrome strip. Drivers seat for drivers 2 was unplugged . This too was also New chrome on car appeared to be coming off. Service did replace with a chrome strip. Drivers seat for drivers 2 was unplugged . This too was also taken care of. More

Excellent Service Can’t say enough about the service department in general and in particular service advisor Steve Wiggins. Steve worked on my navigation system proble Can’t say enough about the service department in general and in particular service advisor Steve Wiggins. Steve worked on my navigation system problem until he was able to resolve the issue. That is the reason I will purchase my next Cadillac from Plaza Cadillac. More

Excellent Service Steve and Harry are always extremely helpful, friendly and professional, no matter how busy they are. They are excellent customer service representat Steve and Harry are always extremely helpful, friendly and professional, no matter how busy they are. They are excellent customer service representatives and a direct reflection on the dealership. Have always received first class service. Thank you! More

Absolutely tops! They give you fast and professional attention. Always courteous service with all the details up front. Very friendly and they make you feel important They give you fast and professional attention. Always courteous service with all the details up front. Very friendly and they make you feel important every visit. Truly a great experience. More

Poor communication from service dept. Came in with my 2014 cts 2.0t due to multiple check engine lights and rough idle. 44k miles on car. Technician believed exhaust valve had broken. Rece Came in with my 2014 cts 2.0t due to multiple check engine lights and rough idle. 44k miles on car. Technician believed exhaust valve had broken. Received a phone call advising me car was 3 weeks out of warranty, and 4k miles out of warranty. Repairs for a broken exhaust valve would be approx. $800. Advised dealer to proceed with repairs. While doing research on common 2.0t problems, I learned there was a 6 yr. 60k. mile powertrain warranty. I called dealer back, and was told yes, the warranty will cover exhaust valve under warranty. Several days later I asked for a loaner car, which I received a few days later. After a week I was told the whole motor was being replaced for a cracked piston, and car would be done in another week. When I picked my car up, the dash lights had a mind of their own, going bright and dim. Dealer advised they would call me with a solution, after a week never did. The night after getting car with a new motor, low oil light came on, car was a quart low. The oil life was also never reset as my new motor was indicating 67% oil life. Would not take my lawnmower in for service. If you like not having any communication with the people working on your vehicle, please use this service dept. More