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Platinum Volkswagen - Service Center

Hicksville, NY

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149 Reviews

149 Reviews of Platinum Volkswagen - Service Center

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March 30, 2018

TDI emissions recall After many months of waiting for VWofA to finally come up with a fix for my Jetta, this dealership advocated on my behalf to get my car fixed with the More

by Kathys
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2018

John was great and extremely helpful.service w as fsst Service was exceptional. Everyone w a d helpful and knowledge able for my vehicle. Best experience with service dept. And I've been to a few More

by Paul taylor
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Grossmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2018

Even the coffee was excellant! At this point it's like visiting an old friend. John Grossman and the entire staff always do the right thing and the WiFi was working great as well. More

by DaveO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Grossmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moses Quiroz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doc P
January 31, 2018

Excellent They are so good I asked if they would service my BMW, too. They did just as good a job, used the right parts and got it done faster and cheaper than More

by Paulzilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Grossmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Martinez
January 31, 2018

Great Service New Management = Excellent Service Everyone was pleasant from the time of write up to speaking with an Advisor and also when picking up my vehicle 5 More

by DM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Grossmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2018

Wonderful team at platinum VW Without a doubt would I recommend Platinum Volkswagen to anyone. You don’t have to stress about your viechle in the wrong hands. Everyone there is hig More

by SIngenito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Martinez
January 19, 2018

I was very low on oil and in need of inspection unknowns I o I was unaware Of low oli till light came on me grossmsn was do kind to service for me and also noticed my inn spect ion was expired I am so satisfied More

by Goodmins1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Grossmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2018

Great service The advisor Steve helped me with the diagnosis and it was great overall. Good and professional service. The staff was friendly and the diagnosis was d More

by Chat2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2018

Toureag 2008 battery change and oil Much too high on labor olus instead of maybe just 1 hour I was called back to say it will take longer. The car also had a recall fir fuel pump issue a More

by hamzain2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Grossmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2018 -

Platinum Volkswagen responded

At Platinum Volkswagen we try to provide exceptional service at a fair price point. If we did not meet your expectations we are sorry. We wish you the best of luck with your vehicle.

December 27, 2017

Great experience Great service, will be back again. John Grossman went out of his way to accommodate my appointment even though I was 30 minutes late. He was very acc More

by CristianLeric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Grossmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2017 -

Platinum Volkswagen responded

Cristian, thank you kindly for leaving such a warm review of our seemingly excellent service provided to you. John and the team here at Platinum VW really appreciate it!