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Platinum Volkswagen

Hicksville, NY

4.7
1,039 Reviews
Call Dealership (516) 942-7300
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340 West Old Country Road

Hicksville, NY

11801

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1,039 Reviews of Platinum Volkswagen

November 19, 2024

Manny is extremely helpful and knowledgeable about everything VW! We are so pleased we worked with Manny. He handles everything with ease and we are very grateful for his expertise. 👏☺️ More

by Kate Aurre Meyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Lucas
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November 08, 2024

Vildan is such a helpful person! She explains the details of the vehicle so well. Our car buying experience was a great one. Thank you so much to Vildan and the wonderful Platinum VW More

by ilsent
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
VILDAN Senadam
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November 01, 2024

Vildan Senadam was awesome. She was patient, knowledgeable, and kind, making the whole experience pleasurable. More

by Lanieves4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
VILDAN Senadam
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October 31, 2024

Honestly this is the best dealership my wife and I have ever been to. Josh and Vildan were great and made it super easy for us to pick out our new vehicle. Thank you so much for the effort and quality serv More

by steve
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Lever, Moses Quiroz, VILDAN Senadam
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October 30, 2024

I dropped off my car for a simple battery change, but when I picked it up, the window switch was broken and had sharp edges. They are denying that the damage happened while the car was in their care and More

by BD
Recommend Dealer
No
Employees Worked With
Steven Fox
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Oct 30, 2024 -

Platinum Volkswagen responded

At Platinum, we take full responsibility for any issues caused by our team. However, in this case, no one from our staff interfered with the components of your vehicle, specifically the window switch. Changing a battery does not require interaction with the window switch, and these switches are securely installed and do not come loose on their own; they require a specialized tool for removal. Therefore, we believe this issue was not related to our service on your vehicle.

More
Oct 30, 2024 -

BD responded

It is not a true statement that full responsibility would be taken for issues caused by your team. It was stated on a call to me by the Manager that if a Platinum team member broke the windshield, I would be responsible for cost of that repair. That definitely is not taking accountability and causes me to distrust this business when I was in need of quality workmanship.

More
Oct 30, 2024 -

Platinum Volkswagen responded

It is unusual that the switch issue was not noted when you initially picked up the vehicle. Upon your follow-up call, we offered to cover the labor costs if you bought the replacement switch, as there was no evidence of damage caused by Platinum. We aim to provide every possible assistance; however, it seems you may be choosing to challenge Platinum’s reputation instead of taking responsibility for replacing a switch that was not affected by our service.

More
Oct 30, 2024 -

BD responded

You stated "At Platinum, we take full responsibility for any issues caused by our team." You also stated, "we offered to cover the labor costs if you bought the replacement switch." Having me buy the replacement switch is not taking "full responsibility" for the issues caused by your team.

October 17, 2024

I had a very pleasant experience of purchasing a new car at Platinum Volkswagen. Angela was very nice and professional in arranging an appointment for me, and Vildan made this experience uniquely comfortabl More

by Izabela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela, VILDAN Senadam
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October 15, 2024

she was very knowledgeable, pleasant and completed my transaction quickly without any difficulty, i would recommend her More

by RKocienda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
VILDAN Senadam
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September 30, 2024

Really nice to deal with her. She contact me always and inform me during process Thank you. More

by Cemil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
VILDAN Senadam
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September 26, 2024

Vildan was wonderful from the minute we met until we drove our new car off the lot. She was patient and very knowledgeable about the cars. She made the process a very pleasant experience. More

by lindann
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
VILDAN Senadam
Report | Print
September 26, 2024

The buying experience was professional and Vildan was top notch. Excellent follow up and easy to recommend More

by Chris_flatz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
VILDAN Senadam
Report | Print
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