Platinum Volkswagen - Service Center

I dropped off my car for a simple battery change, but when I picked it up, the window switch was broken and had sharp edges. They are denying that the damage happened while the car was in their care and when I picked it up, the window switch was broken and had sharp edges. They are denying that the damage happened while the car was in their care and are insisting I should cover the $99.95 cost to replace the switch. I'm frustrated by their refusal to take responsibility, as I should not be responsible for damage caused by their team. More

Do not give your business to Platinum Volkswagen! After leasing and buying four (4) cars from them, my wife and I recently had a problem where our 2020 Jetta with 32000 miles died due to a faulty eng After leasing and buying four (4) cars from them, my wife and I recently had a problem where our 2020 Jetta with 32000 miles died due to a faulty engine. Rather than help us with a car that was clearly under warranty, they washed their hands of my issue, saying that my mechanic failed to put oil in my car. This is a lie. My mechanic of over 20 years checked my car twice before towing it to Platinum and then checked it again in front of me when they towed my car from Platinum. I gave Platinum all of the maintenance records. In addition to walking away from my problem and helping a former loyal customer, they were arrogant and dismissive. I now have a legal matter which I WILL pursue as all of the evidence is in my favor. I paid off this car in January 2024 and now have a mess on my hands. Good bye to Platinum and Volkswagen as a brand. There are too many other dealers that would appreciate my business with many other quality brands. More

Went in for an oil change and came out with a broken ignition cylinder, car would not start, windows wide open under the rain, techs would take no responsibility at all. They wanted me to pay $1300+ for ignition cylinder, car would not start, windows wide open under the rain, techs would take no responsibility at all. They wanted me to pay $1300+ for repairs of the ignition as if it was my fault. I had to tow my car & take it somewhere else to have it fixed. Horrible experience! Not going back to that place & not recommending it to anyone. More

Claimed that was uneducated. What a rude thing to say to a customer. Don't trust Josh a d platinum vw. They are not worth spending your hard earned money at! a customer. Don't trust Josh a d platinum vw. They are not worth spending your hard earned money at! More

Amazing experience ! They stopped at nothing to make sure everything was good and I was happy. They made me feel very welcomed. Best volkswagen I have ever been to. everything was good and I was happy. They made me feel very welcomed. Best volkswagen I have ever been to. More

Simple drop off, texted updates, sent a Lyft as a shuttle, attentive to details, friendly, got to sit while taking to the service rep while planning the right service, no pressure shuttle, attentive to details, friendly, got to sit while taking to the service rep while planning the right service, no pressure More

I would highly recommend for those who are a Volkswagen owners to Service your car for any needs because the service advisors are extremely helpful and honest people. owners to Service your car for any needs because the service advisors are extremely helpful and honest people. More

Awesome service. Will not go anywhere else. Staff knowledgeable and only recommended what needed to be done. Everyone very courteous and friendly. Used overnight drop off and got a call 1st thing in knowledgeable and only recommended what needed to be done. Everyone very courteous and friendly. Used overnight drop off and got a call 1st thing in the morning. More

fixed the issue promptly and completely John Grossman is a knowledgeable service advisor and Reggie is a top-notch technician. I went in for routine maintenance and a small issue and they to John Grossman is a knowledgeable service advisor and Reggie is a top-notch technician. I went in for routine maintenance and a small issue and they took care of it all, even sent a Lyft for me to return to the dealership. More

I was able to get an appointment in a timely manner. All my needs and questions and concerns were attended to. Everyone was friendly and considerate. Very happy and pleased with the experience. my needs and questions and concerns were attended to. Everyone was friendly and considerate. Very happy and pleased with the experience. More