Platinum Volkswagen

Platinum VW provides a no pressure atmosphere which is very welcoming. My sales advisor Krista was extremely friendly and knowledgeable. We were able to work out a good deal on the vehicle leased (New 201 very welcoming. My sales advisor Krista was extremely friendly and knowledgeable. We were able to work out a good deal on the vehicle leased (New 2012 Tiguan). Upon vehicle orientation/delivery it was determined that the sunroof was not working properly. I was assured that this could be easily fixed and the service department would be able to give us an immediate appointment to fix the issue and even provide a loaner car. My sales advisor was kind enough to follow up the next day and ensure that I was able to make an appoinment - a true testament to the emphasis on customer satisfaction. When I dropped off the car I also mentioned that the transmission seemed to shift rather quickly. The service department not only fixed the sunroof issue but also reprogrammed the transmission to provided a better ride quality! I would definitely recommend Platinum VW to others as they take service seriously and stand behind their products. Josh (owner) and his team have a winning formula! More

They are the nicest dealers that I have ever met. You could tell that Dave and Al both were honest and they were not looking to just get us to buy more than we had to offer just so that they could make a could tell that Dave and Al both were honest and they were not looking to just get us to buy more than we had to offer just so that they could make a great amount of money. I loved that about them. Dave definitely knew what he was talking about when it came to offering us tires. He gave both the pros and the cons and he also did not seem too pushy. Al was very pleasant and patient when he was dealing with multiple customers at once. More

Initially my wife and I were going to purchase another brand, however we decided to visit Platinum first due to us living around the corner. We were treated professionally and with respect from the momen brand, however we decided to visit Platinum first due to us living around the corner. We were treated professionally and with respect from the moment we walked in. Our first visit was late Sunday evening, just a few minutes before close. I know from being in retail that shopping right before close can lead to a bad experience (the staff can sometimes be over eager to leave). This was not the case - Joe Riccobene took the time to ask us qualifying questions in order to determine our needs and wants, and made it clear that he will work within our budget. By this point the dealership was closed, so we agreed to come back the next day and test drive the vehicle. The Jetta drove very smoothly; Joe made sure to talk about the features of the vehicle, but also he let me enjoy the ride with some silence (to let me hear the engine/transmission). We looked at some numbers after the test drive, and I expressed a few concerns about my budget. I came back later that evening with my wife to talk about the price some more. I did not have to negotiate - Joe advocated for me, and got me to a price I felt more comfortable with. We filled out the credit application, and decided to move forward with the purchase. Joe worked with my insurance company to get me insured, and followed up with me each step of the way. I just drove the car off the lot this morning, and am very pleased. I could not have better things to say with everyone at the dealership - The owner took a few minutes for small talk, and to make sure that I was comfortable, another gentleman took the time to make my wife a cup of coffee while we waited, and I was helped by a friendly woman who showed me the ins and outs of the smaller points of the vehicle before driving off the lot. I did not initially see myself in a VW, however, the patience, courtesy, and professionalism of the team at Platinum made me more than happy to spend my money locally at a dealership that is committed to their customer base. If you're looking for a no hassle, no pressure experience: go see Joe Riccobene at Platinum VW. More

Great service and follow up. I really felt taken care of and confident that if any problems are to occur I can count on the employees there to take care of me. and confident that if any problems are to occur I can count on the employees there to take care of me. More

Very welcoming and fair, friendly staff and makes you feel comfortable the entire time of purchase. Overly accommodating and clean facility. I was also offered a ride to and from the local Hicksville tra feel comfortable the entire time of purchase. Overly accommodating and clean facility. I was also offered a ride to and from the local Hicksville train station. I also very much enjoyed the gentleman who went over the car with me one last time before leaving the lot--older gentleman with a beard--he was very knowledgeable in an older model car. I couldn't be happier! More

We had gone to another dealership and didn't like the way we were treated so off we went to Platinum Volkswagen in Hicksville. Within moments of entering, we were warmly welcomed and patiently listened to a we were treated so off we went to Platinum Volkswagen in Hicksville. Within moments of entering, we were warmly welcomed and patiently listened to as we explained our needs. We were then paired up with DOC and this is where the ordinary became the extraordinary. DOC is an amazing man, I couldn't believe he was a car salesman ... Doc actually cares genuinely about people (and animals) and you are not just a "dollar" sign to him. Doc gave us all the time we needed to decide, he answered a gazillion questions with a great sense of humor. John bought the Golf TDI on that day (saturday) and we picked it up on wednesday. Totally a stress free, pleasurable, professional experience from start to finish. And everyone in that dealership was friendly and helpful !!! Such a lovely change from the otherwise "money" hungry "will tell you anything you want to hear to get a sale" world. THANK YOU DOC AND EVERYONE AT PLATINUM VOLKSWAGEN IN HICKSVILLE:) More

A few weeks ago, I decided I wanted to trade in my 2006 Jetta for a newer one and just had to have a red one. Fortunately for me, my internet search lead me to Platinum VW, where they had the exact car I Jetta for a newer one and just had to have a red one. Fortunately for me, my internet search lead me to Platinum VW, where they had the exact car I was looking for. Absolutely everyone I dealt with at the dealership was professional, friendly, courteous and extremely knowledgeable about their product. They made what could have been a nerve wracking experience a total delight for me. Cudos to a GREAT staff and exceptional service! LOVE my new(er) car! More