Platinum Ford

3 Hour Oil Change I came in for an oil change & tire rotation Friday morning. I knew it would take longer than normal because it was a holiday weekend. What nobody told I came in for an oil change & tire rotation Friday morning. I knew it would take longer than normal because it was a holiday weekend. What nobody told me was it was going to take 3 hours to complete. After 1 1/2 hours & my vehicle was still waiting to be taken back I inquired how much longer it was going to be. I was told there was 4 cars still ahead of mine & it would be another hour. It was actually 1 1/2 hours later before my vehicle was ready. After my inquiry my service advisor did keep me informed of the progress of my vehicle & was apologetic for the wait. It would have been considerate of my time if I had been informed of just how long the wait was going to be when I dropped off the vehicle instead of me having to inquire about it 1/2 way into the process. More

Bought a new car from Randall Noe Subaru The sales person Sam was very helpful. The lady whom Sam was working with in the frond desk with price negotiation was not helpful. When we walked The sales person Sam was very helpful. The lady whom Sam was working with in the frond desk with price negotiation was not helpful. When we walked out of the dealership we said Thank You and she had a "weird" look at us. At that moment we decided not to return to the dealership to buy the car. But with other folks over there like Shannon Wagoner and Sam who provided great service that we returned and bought the car. More

Amazing all the way around! My car broke down, called the dealership for help. That called for a tow for me. All this right before closing time. Had it dropped off and the issue My car broke down, called the dealership for help. That called for a tow for me. All this right before closing time. Had it dropped off and the issue was fixed and I had my car back before noon the next day. Everyone worked together as a team to take care of me. You guys are awesome! Thank you so much! More

Friendly, Quick, and reasonable repair My center console went out, with the help of my 3 year old grandson. The service dept handled the repair in one day. Very Reasonably. My center console went out, with the help of my 3 year old grandson. The service dept handled the repair in one day. Very Reasonably. More

I like the way yall roll! The process was quick and easy. I was in and out within 2 hours. Thanks I hate sitting for a long time and salesman already knows what he can do to The process was quick and easy. I was in and out within 2 hours. Thanks I hate sitting for a long time and salesman already knows what he can do to get you a car. ...no pressure! More

service center i bought a used car from randall noe in march - recently, i had my first oil change. the service man left my car so dirty - he was young and new i bought a used car from randall noe in march - recently, i had my first oil change. the service man left my car so dirty - he was young and new - i had dirt on my seat, console, steering wheel and sides of the passenger seat. so, at my next oil change, i will let the service manager know what happened to me. now, with that said, i would still recommend randall noe - overall, they certainly provide courteous service & that is hard to find these days. More

Service, Terrel tx I had several issues and all my issues were handled and in a timely matter, DC in the service department was very kind and helpful, no complaints.. h I had several issues and all my issues were handled and in a timely matter, DC in the service department was very kind and helpful, no complaints.. happy customer :) More

Terrible service department I took my truck in to have 2 small issues taken care of. It was expressed that they would be finished in 2 days. After day 4 they began lying to me ab I took my truck in to have 2 small issues taken care of. It was expressed that they would be finished in 2 days. After day 4 they began lying to me about what was going on with my truck and where it was. Long story short I got my vehicle back 10 days after I dropped it off and still have to return it because it was done wrong. Randall Noe had lost my business forever. More

service Early appointment, in and out fairly quickly, that is appreciated. New Car oil change and tire rotation. Waited for it to be done, was done very quic Early appointment, in and out fairly quickly, that is appreciated. New Car oil change and tire rotation. Waited for it to be done, was done very quickly More

Randall Noe staff professionalism Anthony Biddle always gives me personal service, explains what my car needs, and ensures that the service is done correctly. He's a professional and i Anthony Biddle always gives me personal service, explains what my car needs, and ensures that the service is done correctly. He's a professional and it's a pleasure to work with him. All the service staff are polite and prompt in providing the service I need. The sales staff is just as great. I've dealt with Chad Ragsdale, Kayla Lowery, and Shannon (Subaru staff) and they are all professional and delightful. More