These people are crooks! I spent way too much time trying to buy a car that was miss led on. The price on their website and the price they tried to sell me where 2 different prices. I was told the price was for Ford financing. I told them it had no such thing stating that on their website. We made a deal on a car with the payment wanted and when it was time to close the financing changed and he stated they are losing $7000 on the car. On top of that i was told I was being disrespectful and to leave the dealership. When the manager came in, I stated they were trying to sell me a car that was my second choice. They stated the first car was under 72 hours hold for someone else. I was told the next day they came and got the car. On Monday I had someone else call the dealership to see if that car was available and they stated yes. I went to go get my car back and they held on to my key while I waited. These people are dishonest and crooks.

I have always tried to avoid dealerships because of their reputation but my car had a couple of recalls that needed to be addressed so I went to Platinum Ford. They were FABULOUS and Dorian was great. While it was there I had them change the oil and they rotated the tires and even washed the outside. I had mentioned that I thought my transmission was going out and they said it would be about $199 to diagnose and asked me what was happening. We went on a test drive and naturally it didn't "clunk". We came back and Dorian opened the hood and saw that there was some type of hose that had been disconnected from a previous service from someone in Forney. He reconnected it and made sure it was tight and said he thought that might be the problem and suggested I drive it for a bit and see if it happens again. He could have easily taken my money for a diagnostic. Good news, it has been fine so far and they will have my business for their honesty. If and when the transmission goes out, will definitely go there and will be going there for all my future oil changes and needs.

BUYER BEWARE!!!!! SOLD US A CAR AND HAS OVER $5,000 IN HAIL DAMAGE. ADAM VINCZE CALLED US BACK AFTER PURCHASING UNIT AND HAVING IT SHIPPED TO US AND SPOKE TERRIBLY. BUYER BEWARE! I WILL ADD ALL PHOTOS TOMORROW AND THE ESTIMATE FROM A NATIONWIDE DENT REPAIR COMPANY. ADAM VINCZE IS NOT TO BE TRUSTED BUYER BEWARE!!!! MAKE SURE YOU KNOW WHAT KIND OF PEOPLE YOU ARE BUYING FROM AND THIS GUY WON'T BE AROUND LONG AND WILL LIE TO CUSTOMERS OVER AND OVER AGAIN AND WILL MOVE ON TO THE NEXT SPOT.

If i could give 0/5 stars; I WOULD. Platinum Ford in Terrell glued and zip tied parts back into my vehicle, cause continuation of smoking and the power to go out cause my husband to wreck. They also forged my signature in a place a CUSTOMER is suppose to sign and stated "if a customer doesn't sign we will PENCIL WHIP it". I have been talked to disrespectfully. DO NOT go here. Adam -- the GM is unprofessional and disrespectful. He has a smart mouth and should not be in a leadership role. Trevor -- racially profiled us accusing us of doing drugs AND laid his hand on me without permission telling me i need to stop talking about this situation to my SERVICE ADVISOR. Dwain -- customer relations has AWFUL communication skills and definitely should not be in a Role to make customers happy, because i definitely was NOT happy. I am unsure of the service manager, but he is rude too. They will laugh in your face when speaking on a serious matter. They refused to give us any documentation on our truck. I contacted Mr Gilcrest (WHO IS OVER THIS ENTIRE LOCATION) and got blown off. He has not reached out to hear my concerns in any way.

We blew out two tires and damaged a rim on Hwy20 on our way to Florida. We had to find a Ford dealer and a tow truck close by. Bianca in the service department was able to find tires and a new rim. They dropped us off at our hotel nearby. Also, they picked us up the next day. We feel that Bianca went out of her way to make us feel welcomed, reducing our stress. Bianca kept in contact with us throughout the ordeal, even when we were waiting for the tow truck on the side of the road.Bianca was very knowledgeable about what was needed. She knows her stuff. She topped it off with a car wash! Very refreshing to see someone with great work ethic! Thank you!!!

This dealership is full of crooked dishonest people they try to scam people out of their hard. earned dollar just to make a quick buck