Platinum Ford

Go to your hometown Ford for the best deals and nicest staff After visiting several dealerships in the city, I was frustrated with all the “add-ons” and hidden prices. I headed home to Terrell and stopped by Pla After visiting several dealerships in the city, I was frustrated with all the “add-ons” and hidden prices. I headed home to Terrell and stopped by Platinum Ford just to take a look at a couple of cars, not intending to buy. I’d read their online reviews and was impressed with their excellent ratings. Everyone was so nice; straight forward, honest pricing. I found my perfect SUV at a great deal and drove away a happy customer. I absolutely recommend Playinum Ford as a 5 Star dealership. More

Excellent Service Very professional and friendly. I felt like they really cared about me and not just about my business. I will continue to take my vehicles to them. Very professional and friendly. I felt like they really cared about me and not just about my business. I will continue to take my vehicles to them. More

Excellent The sales division is so friendly they will go out their way to give you a good experience. I will let my friends know about this dealer. The sales division is so friendly they will go out their way to give you a good experience. I will let my friends know about this dealer. More

Beyond expectations! Shopping new vehicles is definitely not high on my "favorite things to do" list. Booker L. and Gary W. changed that for me. Both were very forthcom Shopping new vehicles is definitely not high on my "favorite things to do" list. Booker L. and Gary W. changed that for me. Both were very forthcoming with vehicle details and in price negotiation. Many of our conversations were outside of business hours, which speaks highly of their work ethic. Booker knows the importance in treating potential buyers with honesty and respect. When I was in a bind to take delivery of the vehicle, Booker went the extra mile to drive me to the dealership. I have no regrets making the 60 mi. drive to make the purchase. Thank you to the team at Platinum Ford! More

Sales Gary Walker is the sales manager and is a great person to work with he is a man of his word and honest glad to do business with them. Samantha is the Gary Walker is the sales manager and is a great person to work with he is a man of his word and honest glad to do business with them. Samantha is the salesperson I worked with Great person too. Thank you for a great job More

Excellent Customer Service = Satisfied Customer Traveled to Texas in 107 deg. F. weather to pick up a new mini horse and my air conditioning went out. Called five different ford dealerships before Traveled to Texas in 107 deg. F. weather to pick up a new mini horse and my air conditioning went out. Called five different ford dealerships before talking to Platinum Ford. Believe it was Mike I spoke to who not only made room for my vehicle the next morning but also asked if I needed help finding a facility for the mini horse. What a wonderful gesture and excellent customer service and follow-up on my vehicle. It doesn't get better than that. Thank you! More

Completely Satisfied Customer I am completely satisfied with my experience at Platinum Ford on August 1, 2019. The young man that helped me was very polite and courteous, and he s I am completely satisfied with my experience at Platinum Ford on August 1, 2019. The young man that helped me was very polite and courteous, and he seen to all my needs. I also didn't have to wait a long time for the work to be done. More

worst service experience ever drop truck off Thursday at 730 am for 40K service. told should be ready by noon called at noon was told be ready in 45 minutes showed up to pick up drop truck off Thursday at 730 am for 40K service. told should be ready by noon called at noon was told be ready in 45 minutes showed up to pick up vehicle was told mechanic broke fuel line and would have to be ordered had to wait for loaner car went out of town that evening returned to pick up vehicle on the following Monday afternoon was told may not be ready, this after 4 working days it was however ready, they temporarily lost keys, found keys. finally was able to drive it home , there was also a question of warranty or extended service plan which was purchased thru ford not 3rd party. overall very aggravating experience and would not recommend your dealership to anyone. myself and everyone including persons employed by your dealership should expect better service especially after such an expensive good faith purchase. More

2019 Ford Edge This was the easiest experience I’ve had buying a vehicle. I got exactly what I wanted at the price I wanted. Big thanks to Stephen Sterling and his This was the easiest experience I’ve had buying a vehicle. I got exactly what I wanted at the price I wanted. Big thanks to Stephen Sterling and his professionalism. More

Outstanding Dealership with Amazing staff Our buying experience at PLATINUM FORD in Terrell, TX. was awesome. My wife and I are senior citizens and have purchased many new and used vehicles ov Our buying experience at PLATINUM FORD in Terrell, TX. was awesome. My wife and I are senior citizens and have purchased many new and used vehicles over the years, and this was by far our best experience...ever!!!. Stephen and Eric were great salespeople. Josh in finance was awesome and went out of his way to assist us, and GM Adam Vincze was absolutely amazing. Great folks and great! dealership More