Platinum Ford

I have purchased 5 vehicles in past 2 years from Randal No Worked with me on price and trade in. Made sure I was satisfied totally before I left. Even the men that was not working on my deal, asked Worked with me on price and trade in. Made sure I was satisfied totally before I left. Even the men that was not working on my deal, asked me if they could get me something to drink.or help me. More

Satisfied with the purchase experience! The price of the car advertised on the website was not the price of the car once I was on the lot. I was immediately turned off to the whole experienc The price of the car advertised on the website was not the price of the car once I was on the lot. I was immediately turned off to the whole experience as I felt mislead. If you're advertising a car with a price, put the true price of the car with any addition "add-ons" you've added. I do feel like the salesman worked with me and I left satisfied with the purchase. More

Quick service! Quick service but no rental provided which was included in my warranty. Having no rental vehicles to offer limited the time I could drop off my vehic Quick service but no rental provided which was included in my warranty. Having no rental vehicles to offer limited the time I could drop off my vehicle for repairs. Dropped off friday afternoon, picked up by 2pm Saturday. Due to not being able to provide a rental vehicle JP in the service department went above and beyond to get my repair done quickly. More

Great Dealership. Ford Motor Co. not so much I had a problem with my 2012 Ford Truck whereas the charge air cooler (intercooler or CAC) cools the intake air as it goes through the turbocharger. A I had a problem with my 2012 Ford Truck whereas the charge air cooler (intercooler or CAC) cools the intake air as it goes through the turbocharger. Apparently, during this process the CAC produces condensation and the buildup will intensify even more so under wet or humid conditions. Upon periods of sudden acceleration the engine or cylinders will begin to misfire which can and will cause damage to the CAC and its coils, spark plugs and sometimes your catalytic converter. This all occurred to my vehicle with the exception of the catalytic converter and it has under 54K miles. Corporate FORD is well aware of the problem as the National Highway Traffic Safety Administration with Corporate FORD's "cooperation" investigated the matter after both parties received multiple complaints citing safety issues. Basically, the vehicle stalls out on you momentarily where you are unable to gain any acceleration power. The NHTSA dropped the investigation after Corporate issued a Technical Service Bulletin (TSB) to install a new after-market "deflector shield" to protect the CAC from water build up. After, finding all this information on my own accord and being told my vehicle was not equipped with a deflector shield. Corporate Ford refused to reimburse free of cost any of the parts referenced above that were damaged by what I consider to be a manufacturer defect. The kicker here is you even get to pay for the install and the deflector shield itself. However, at the dealership, ALEX my service assistant specialist and the mechanic assigned to my vehicle could not have been more helpful and understanding of my situation. Alex put his neck on the line and did his best to cut as many costs as he was capable of doing on his own. Probably even getting ripped a new one by Corporate. I only wish Corporate Ford would not hide under their legal definition of "maintenance issues" and make it right and own up to their shortcomings. This type of problem may be found on any 3.5 liter engine Ford trucks from 2011 to 2013. Make sure you have a fancy "deflector shield" affixed in your truck the next time you go in to have your truck serviced. More

No keys I recently bought a 2013 Dodge Ram that was advertised as a certified used vehicle. I spent around 27000 dollars on this vehicle and when I asked for I recently bought a 2013 Dodge Ram that was advertised as a certified used vehicle. I spent around 27000 dollars on this vehicle and when I asked for the spare set of keys they told me that it didn't have a spare set and if I wanted a set that it would cost 250. How can I spend that kind of money on a truck and they can't give a spare key? They also miss advertised the price. I should have got up and walked out but that is my own fault. In total I did not enjoy purchasing this vehicle from this dealership and I would not recommend them to anyone. After writing this review I was emailed by the dealership and they said they would give me an extra key. I was completely blown away by that and have now changed my review of this dealership. More

Solid Team - New Truck Sales Although my primary sales person was Michael Campbell (great job), everyone in the new Ford Truck Sales department was extremely helpful. A good exam Although my primary sales person was Michael Campbell (great job), everyone in the new Ford Truck Sales department was extremely helpful. A good example of total Team Work - with customer satisfaction their top priority. I was very satisfied with every aspect associated with the purchase of my new 2016 F150 pickup (also a great truck). I would definitely return for a new car/truck purchase. More

Service Center I have been to Randall Noe service center only a few times. the first time was about 2 years ago to have a tire pressure sensor check out for giving I have been to Randall Noe service center only a few times. the first time was about 2 years ago to have a tire pressure sensor check out for giving faulty readings while vehicle was under factory warranty. The service center responded by saying the tire pressure was low, which it was not, (checked it myself), and to solve the problem I had to buy a new sensor from someone else. I swore I would never go back. After a couple of years I give them the benefit of the doubt and go back because they are the closest dealer to my resident. Went back to get oil changed and like everyone else they check many areas of the automobile. They bring me a dirty air filter, and I ask how much for a new one and they tell me $24.00. At time to check out the final bill is $53.95 and they charge for labor on the air filter. They say oh, we made a mistake. So I pay and leave, and called another dealer service center and they quoted me at $24.00 for the same air filter. Randall Noe is all about the money and they do not care about the customer at all. More

great for the first time Terrible experience at end of march trying to schedule service. Mike with service scheduled me for the end of April for AC work. He is not with you an Terrible experience at end of march trying to schedule service. Mike with service scheduled me for the end of April for AC work. He is not with you any more. Luckily I called back and requested a earlier appointment and got it with Alex. He could not believe I was scheduled so far out. Thanks Alex More