Planet Chrysler Dodge Jeep Ram FIAT of Flagstaff

Fair and honest I bought me jeep here 2 years ago ad have been utilizing their service center since my purchase. The prices are comparable to other professional servi I bought me jeep here 2 years ago ad have been utilizing their service center since my purchase. The prices are comparable to other professional service centers...Not the "Quick Lube" types but the full service shops. I feel comfortable with their advice, and service. They have given me a heads up on future repair expenses, giving me time to plan for the increased expenses. More

Overall Positive Experience I contacted the dealership and received a reply and phone call soon afterword. The salesperson listened, provided relevant information, and made the w I contacted the dealership and received a reply and phone call soon afterword. The salesperson listened, provided relevant information, and made the whole experience fun. I feel good about my new car! More

Stay away from from th Stay away from this dealership. Service is non existent, personally am spreading the word as Fastas I can. Unable to reach staff and voicemails not Stay away from this dealership. Service is non existent, personally am spreading the word as Fastas I can. Unable to reach staff and voicemails not returned. Totally disinterested and not helpful. More

Great price and very friendly staff! Skyler was great. Contacted me very quickly and we got a deal done the same day. My trade was valued at a fair price and the finance guys were able to Skyler was great. Contacted me very quickly and we got a deal done the same day. My trade was valued at a fair price and the finance guys were able to work hard and get me a good deal. More

Great JL experience Planet made my buying experience a great one. The slaw associate I worked with (Shawn) was very knowledgeable, attentive and had the necessary paperwo Planet made my buying experience a great one. The slaw associate I worked with (Shawn) was very knowledgeable, attentive and had the necessary paperwork prepped to save me time. Staff was very welcoming. Never walked on the lot or into the showroom with being greeted. More

Wonderful people The staff from Brian McDonald to Sales, and Service are wonderful!!!! Really made our car buying experience very enjoyable. I would definitely recomme The staff from Brian McDonald to Sales, and Service are wonderful!!!! Really made our car buying experience very enjoyable. I would definitely recommend this dealership to anyone looking to buy a car More

STAY AWAY FROM THIS COMPANY! Unable to give ZERO stars. I have had the absolute WORST experience EVER! I really wanted a Jeep so I bought it here. Yuri Trump was my sales person. Unable to give ZERO stars. I have had the absolute WORST experience EVER! I really wanted a Jeep so I bought it here. Yuri Trump was my sales person. The WORST, most pushy sales person I have ever experienced. I almost didn't get a Jeep just because he was so horrible, but I broke down and purchased the car I wanted, even though it killed me to give him a sale. Weston was my finance person and he was WONDERFUL. I didn't want to buy the night I was there because MY car that I was trading in needed to be cleared out, but I let them talk me in to it. I use it for work and had a ton of event stuff in it. Yuri was supposed to take the car to my house so I can unload it, but by the time we finished the paperwork it was going on 9pm and there was no one left at the dealer ship to follow him over. I was PROMISED that I could leave my belongings IN the car and come at a later date to clean it out. I had a bunch of work supplies, a canopy, personal belongings etc in it. I didn't want to do that, but they assured me everything would be safe and fine. They were aware I was going out of town for the weekend. Fast forward to the next week when I could go get my belongings. I had been in constant contact with the dealership so they were aware I still needed to come get my things. I called to make a time to pick them up and Vanessa (very nice customer service rep) had put me on hold to check. She came back and told me that they had SOLD my car with all my belongings IN IT! I had my son's letters from boot camp were in there, my sons High School Year books, work items and more! I am so angry and beside myself. If I could take the Jeep back and be done with this company I would! Stay away! Once they have your money, they could care less about you. ALL of my personal and work belongings are gone and there is nothing I can do about it. More

Great value I just bought my second vehicle in two years from Planet Chrysler Dodge, I can’t thank my sales professional Richard Wirtz enough for the help he prov I just bought my second vehicle in two years from Planet Chrysler Dodge, I can’t thank my sales professional Richard Wirtz enough for the help he provided me with the purchase of my new Ram 2500. Along with the help of Dustin Hede and the managers here I have recommended Richard and this dealership to my friends and family. Thanks again Richard, see you, next purchase More

Third Jeep purchase Great dealership purchase my third Jeep from Planet. I would definitely recommend ove other dealers in Flagstaff. Internet transaction was seem less f Great dealership purchase my third Jeep from Planet. I would definitely recommend ove other dealers in Flagstaff. Internet transaction was seem less from shopping to the actual purchase. Found the right Jeep for me at the right price. More

HORRIBLE CUSTOMER SERVICE, worst service experience ever had BEYOND HORRIBLE CUSTOMER SERVICE. This was by far, the worst service experience that I have ever had. A number of Flagstaff locals told me not to go t BEYOND HORRIBLE CUSTOMER SERVICE. This was by far, the worst service experience that I have ever had. A number of Flagstaff locals told me not to go there because it's well-known around town how bad Planet Chrysler is, but I didn't listen. Lesson learned. As several others have noted, the service consultants are more than happy to take your money ($1,050.00 in my case) but when I returned an hour later, because the problem had still not been fixed, they treated me as if I was the problem. They told me to schedule an appointment to bring it back next week, and that there was no guarantee that I wouldn't have to pay more money to have it fixed properly. When I responded by saying that I had already paid to have the car fixed, and that I didn't want to wait until next week, they became very disrespectful and aggressive. Their fake niceness turned ugly, and they started calling me names. When I said that this was unacceptable and that I wanted to speak to a manager, one of the guys actually said that he was a blackbelt in karate and that he was going to beat me up! It was surreal to be in such an unprofessional environment. Enter the ring leader of this circus, Nevin. We went to his office, and I was absolutely shocked that his first reaction was to defend their behavior! After a few minutes, he eventually came to his senses, and he apologized for his employees' behavior. We were able to have a normal conversation before I left. I'll give him that credit. However, his first response to this situation makes me wonder what part he plays in all of this? From reviews that I've read, this type of service has gone on for years. So is he too weak to manage this establishment, and he lets these employees walk all over him? Is he too incompetent to know what type of ship he is running, and what people say about this place around town? Or is he actually encouraging all of this? It's hard to say. Finally, to add insult to injury, while my wife was waiting for me in the parking lot, minding her own business, one of the sales guys harassed her! He actually came up and knocked on her window, completely startling her. When she rolled down her window, he tried to sell her a car! Needless to say, I'll never be coming here ever again, and I strongly recommend you do the same. More