Pine Belt Subaru
Lakewood, NJ
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,282 reviews
A big thank you to Anthony for helping me get my new Subaru Forester Wilderness! Subaru Forester Wilderness! More
Unfortunately, the salesperson at Pine Belt Subaru in Lakewood, NJ, Pharnell Louis brokered a deceptive deal with me. In fact I would go so far as to say he lied by omission to my wife and I on more tha Lakewood, NJ, Pharnell Louis brokered a deceptive deal with me. In fact I would go so far as to say he lied by omission to my wife and I on more than one occasion during the three trips I made to the dealership. I negotiated an out the door price on Crosstrek, I repeated to Pharnell several times during my multiple negotiations that my final price included sales tax, and any and all fees. He repeated back to me and my wife yes. A few weeks after I purchased the car I received a phone call that my plates and registration had come in, but I owed $301.00 for them. I thought this was impossible based on the negotiated deal. The salesperson, Pharnell ignored my email, phone voicemail, and finally after I texted him, he gave me a convoluted response. I emailed him again, no response. I signed about twenty electronic documents that finance guy explained to me, and I trusted him to explain all information that I needed to know. Never once did the finance manager Stephen Chin-Hing mention additional money would be owed for plates/registration, he even issued me a piece of paper indicating we “owed nothing” and they “owed nothing.” They do not give you an written documentation that registration fees will owed on pickup of plates/reg. I had negotiated off of a TruCar Pricing that clearly indicated that motor vehicle fees were to be included and the "out the door" final price by nature of the term includes motor vehicle fees. Pine Belt did not honor the verbal terms of out the door pricing. Warning for Future Customers: Pine Belt can certainly charge for plates and registration when you pick them up. However, they are obligated during the process to verbalize to their customer that this is occurring. An extra $300 for anyone’s budget is challenging, especially if it is unexpected after laying out a large down payment on a new car. Mike More
Was very informative and polite Friendly atmosphere enjoyed the transaction will be coming back. Thank you very much. enjoyed the transaction will be coming back. Thank you very much. More
Even though I did not make a purchase, Iggy was a pleasure to work with. The specific car I was looking at had sold before I got there, but Iggy reached out and had some options for me to think over. pleasure to work with. The specific car I was looking at had sold before I got there, but Iggy reached out and had some options for me to think over. I felt my time was valued and not just another sale. More
Nicole our salesperson was excellent. She knew all about the different models of cars and quickly honed into what we were looking for. She’s a real people person. She knew all about the different models of cars and quickly honed into what we were looking for. She’s a real people person. More
Mike was great! I had a bad experience last time here and he more than made up for it. He made my husband and I feel comfortable, he was straight forward and very tr I had a bad experience last time here and he more than made up for it. He made my husband and I feel comfortable, he was straight forward and very trustworthy. We will be coming back to him for our next Subaru as well! More
Pine Belt Suburu is top notch. They treat you like royalty. Gio is fabulous: knowledgeable, professional yet very caring of your needs. Sean H was also great explaining all the fea They treat you like royalty. Gio is fabulous: knowledgeable, professional yet very caring of your needs. Sean H was also great explaining all the features of our forester. Great car!! More
Everything was fast and easy, great pricing, and friendly staff. Will be sending friends and family their way. staff. Will be sending friends and family their way. More
"Highly Recommend" Lawrence was great to work with and really went above and beyond to secure my next desired car and ensure top quality. It was my pleasure working with him and I would highly recommend. really went above and beyond to secure my next desired car and ensure top quality. It was my pleasure working with him and I would highly recommend. More