Pine Belt Subaru

Nicole was very helpful with assisting my mother in her purchase of a new car. purchase of a new car. More

Very welcoming environment and atmosphere, with super helpful and friendly assistance from the people who worked there. helpful and friendly assistance from the people who worked there. More

This was the best experience I’ve had at a dealership. Nicole was very informative and quick. She had me in and out within 2 hrs! Thank you again Nicole for being so awesome. Nicole was very informative and quick. She had me in and out within 2 hrs! Thank you again Nicole for being so awesome. More

Overall not bad. Slightly difficult to get in contact with. Offered one price but “did not recall” so settled on a higher price. Slightly difficult to get in contact with. Offered one price but “did not recall” so settled on a higher price. More

Mike Tillis is awesome took the time to show me 5 different options because was not sure which model I wanted but we nailed it done and got me in and out as quick as possible! Couldn’t ask for more t different options because was not sure which model I wanted but we nailed it done and got me in and out as quick as possible! Couldn’t ask for more the whole staff here is fantastic! More

Was very nice dealing with Pine Belt they are honest and Professional. Mr Tillis is a very good salesman. He even introduced us to the Managment and service department super friendly all around! Professional. Mr Tillis is a very good salesman. He even introduced us to the Managment and service department super friendly all around! More

Would have liked more time going over basic operations as I am new to Subaru I am new to Subaru More

Mike assisted us with our forester purchase. fantastic experience overall 10/10 start to finish! fantastic experience overall 10/10 start to finish! More

A big thank you to Anthony for helping me get my new Subaru Forester Wilderness! Subaru Forester Wilderness! More

Unfortunately, the salesperson at Pine Belt Subaru in Lakewood, NJ, Pharnell Louis brokered a deceptive deal with me. In fact I would go so far as to say he lied by omission to my wife and I on more tha Lakewood, NJ, Pharnell Louis brokered a deceptive deal with me. In fact I would go so far as to say he lied by omission to my wife and I on more than one occasion during the three trips I made to the dealership. I negotiated an out the door price on Crosstrek, I repeated to Pharnell several times during my multiple negotiations that my final price included sales tax, and any and all fees. He repeated back to me and my wife yes. A few weeks after I purchased the car I received a phone call that my plates and registration had come in, but I owed $301.00 for them. I thought this was impossible based on the negotiated deal. The salesperson, Pharnell ignored my email, phone voicemail, and finally after I texted him, he gave me a convoluted response. I emailed him again, no response. I signed about twenty electronic documents that finance guy explained to me, and I trusted him to explain all information that I needed to know. Never once did the finance manager Stephen Chin-Hing mention additional money would be owed for plates/registration, he even issued me a piece of paper indicating we “owed nothing” and they “owed nothing.” They do not give you an written documentation that registration fees will owed on pickup of plates/reg. I had negotiated off of a TruCar Pricing that clearly indicated that motor vehicle fees were to be included and the "out the door" final price by nature of the term includes motor vehicle fees. Pine Belt did not honor the verbal terms of out the door pricing. Warning for Future Customers: Pine Belt can certainly charge for plates and registration when you pick them up. However, they are obligated during the process to verbalize to their customer that this is occurring. An extra $300 for anyone’s budget is challenging, especially if it is unexpected after laying out a large down payment on a new car. Mike More