Pine Belt Subaru

First, let me explain why I chose to shop at this dealer who is about 30 miles from my home and further than three other Subaru dealers; including one whom I purchased from before and was satisfied with. who is about 30 miles from my home and further than three other Subaru dealers; including one whom I purchased from before and was satisfied with. A month, or so, ago I was in the middle of a long drive when a potential problem made itself evident in my vehicle, At 5:00pm, on a Saturday evening, I pulled into Pine Belt Subaru hoping that the service department was miraculously open. Well, it wasn't! But, to my amazement, John Mailot (the sales manager) was able to resolve my issue (at no charge) and get me on my way in under 20 minutes. This was Owner Service as it should be. I decided that the next time I needed a new Subaru, this was a dealership to visit. The opportunity came up much sooner than expected. My daughter and son-in-law decided that they wanted to update one of their cars (a 2005 Forester 2.5X) for a larger vehicle (my 2011 Forester 2.5X Premium). Being a parent, this was a no brainer - - do it. That would leave me with my 2012 Forester 2.5X Touring and the need for a second car. Wanting a smaller car, to better fit in my garage, I investigated numerous models at Toyota, Honda and Kia. Of course, being a Subaru owner made me lean, heavily, towards another Subaru. After test driving several models at Toyota and Kia, I visited a local Subaru dealer and then headed down to Pine Belt. I was going to go on to a Honda dealer - - but never got there! I had wanted to test drive a specific Honda and when I mentioned this to Jason Sansone, my Subaru salesman, he told me he had just taken one in trade and offered it for a test drive (last year's model, but good enough). Less than a mile told me that it was another Subaru for me. Back to Pine Belt Subaru, where every model I wanted to look at was available and quickly brought up for my complete inspection and test drive. Once I settled on a vehicle, 2013 Subaru Impreza 2.0i Sport Limited, Jason and I quickly completed our negotiations. I received an excellent price on my new car and a satisfactory value on my trade in (my daughter's 2005). During our negotiations and subsequent paper work, I was happily munching on available freshly popped popcorn and sipping from a dealer provided bottle of soda. More like visiting friends than doing business! John joined us and we shook hands on the great deal we had arrived at. From there, it was a brief visit with Scott. There was no pressure to add anything to the car. At my request, I purchased a 6 year 60,000 mile Subaru Gold Plus protection plan - - at a price substantially below what other dealers were asking. Shortly, car was delivered to the front door. Jason went over some changes that were made in this model year (CVT, paddle shifters, automatic headlights, etc.) I wrote a check, we did the Motor Vehicle Commission paperwork and I was on my way in my new Subie. From start to finish, a pleasurable experience. Pressure, people are always asking if there was pressure in a new car transaction. Well, there is a salesperson involved and it is his job to present you with a vehicle to satisfy your needs and wants. Is it pressure if he does this in a way that makes you want to buy and buy from him? If you are getting what you want and/or need....maybe a little pressure is called for. In any event, NO, I did not feel I was being pressured at any point. I felt I was getting good advice, and a good deal, from my new "friends" at Pine Belt Subaru. I have been driving Subarus since 1997 and this Impreza makes 11 (not counting the 2012 Outback bought new by my daughter and her husband) that have been in the family fleet. At times, the four drivers in the family were all driving Subarus!! Between moving from NY to NJ, competitive issues, a poor experience with one dealer and closing of two dealerships ....the family has bought Subarus from seven different dealers (to say nothing of the five other dealers we used before we discovered Subaru). Many of them were excellent, but only one of them ever made me feel as much at home as Pine Belt Subaru ...... and that Brooklyn NY dealer went out of business about 20 years ago! My next new car purchase, probably a Subaru, is scheduled for 2015 - 16. I look forward to returning to Pine Belt at that time. Of course, with the fantastic rewards program they offer on service - - - I will be seeing them sooner, rather than later. More

This is our 3rd car bought from Matt Mazza, 2 bought at the same time in March 2011 and one of those traded up to a newer model this time. Matt is very easy to work with, explaining all our questions and m the same time in March 2011 and one of those traded up to a newer model this time. Matt is very easy to work with, explaining all our questions and more. He negotiated extremely well with us and we were very happy with the price after trading in a car we'd only bought (from him at Pine Belt) 24 months ago. More

I literally just got back from buying my very first car and I have to say I had an amazing experience at Pine Belt Subaru. I did my homework and had been shopping around a lot (both at dealerships and onl and I have to say I had an amazing experience at Pine Belt Subaru. I did my homework and had been shopping around a lot (both at dealerships and online) and I have to say I was getting really frustrated. I started to understand why car salesmen had a bad reputation for being slick and dishonest. BUT, my experience with MATT MAZZA redeemed my belief that purchasing a car can be a great experience! A BIG SHOUT OUT to ***** MATT MAZZA!!! ****** This guy is really down to earth, honest, knows what he's talking about, and extremely helpful. He wasn't pushy and he didn't try to fast-talk me into buying a car. It was honestly like buying a car from a helpful friend who just wanted to see me get the right car for me at a great price. They beat the quotes from other dealers and Matt made the entire purchasing experience really straightforward and extremely pleasant. Even after I bought the car and signed on the dotted line, Matt Mazza still made sure to walk me through everything, go over the car with me to make sure it was in pristine condition, taught me how to use all the controls, helped me to sync my iphone to the car using bluetooth, etc. After the paperwork is signed, some sales people leave you behind while they focus on the next customer. Not Matt Mazza! He treated me like I was the only customer there and I could tell he wanted to make my purchasing experience the best from the moment I walked in to when I drove the car off the lot. Actually, come to think of it, he was the one who came out of the dealership to greet me when I arrived at the dealership and got out of the car. Amazing service! Also, I wanted to say good things about ** Scott Cersosimo (sp?) ** who did all the paperwork with me. He was extremely patient and took the time to explain everything to me, while also being extremely efficient with all the paperwork that had to be done. He was organized, straight forward, patient, knowledgeable, and really pleasant to work with. Lastly, Jaime Palazzo and John (sorry, don't know his last name) were really helpful and kind on the phone. I actually had a less-than pleasant initial experience with the internet sales department, and John called to follow-up with me afterwards. The only reason I decided to bother coming into the Pine Belt Subaru dealership was because of my phone conversation with John and Jaime. They gave me a great price over the phone and honored their verbal quote when I got into the dealership the next day. Some places give you a quote on a car and then try to convince you to get a different car with expensive options when you actually get to the dealership. They didn't do any of that high-pressure, fast-talking, bait-and-switch stuff. They were straight-forward, honest, and truly very pleasant! THANK YOU, PINE BELT SUBARU! I'm so happy with my car purchase and the overall buying experience with you guys! I wish every dealership was like yours! More

Very pleasant car buying experience, no pressure and great price. Jason was very helpful. Consumer reports saving certificate led us to this dealer and we would return to purchase another car from thi great price. Jason was very helpful. Consumer reports saving certificate led us to this dealer and we would return to purchase another car from this dealer again. More

I had a fantastic experience at pine belt Subaru. The staff was extremely nice and helpful. They answered all of my questions and treated me with respect. staff was extremely nice and helpful. They answered all of my questions and treated me with respect. More

I had done some reseacher on the different model types online before I went to the dealership. My intent was to just test drive and sticker shop since I was in the beginning stages of looking for a new ca online before I went to the dealership. My intent was to just test drive and sticker shop since I was in the beginning stages of looking for a new car and told that to,Vin Wittmann. He started off by asking my usage for the car, how long I intent to keep the car, and what kind of cars I was comparing to the Subaru. He showed my husband and myself the different models of the Impreza, Forester, and then the CrossTrek. I immediately fell in love with the CrossTrek and during the test drive I knew this was the car for me. Before we left on the test drive he had his fellow team members number chrunch so when we returned to the dealership they were ready if I wanted the car. Also while on the test drive another dealership called about purchasing the CrossTrek that I wanted for another customer. Vin knew our max monthly payment that we could afford and went to bat for us and knew he was under a time constraint since we had a meeting to get to about our son. Vin had Jamie Palazzo calling different lenders to get the best rate and terms for financing (leasing was not an option for us) and John Mailot also made sure of the max monthly payments. I thought that I was going to have to settle for a different model but they all came through to get me the car for the monthly payments that I wanted. I dont know what magic they worked but they all knew I was really excited about the CrossTrek instead of settling for another model. I signed all my paperwork with Scott Cersosimo and he explained all the finance terms, lemon law, and extended warranty. After all the paperwork was signed and car was detailed Vin took the time to help me set up the bluetooth and made sure I knew how to work it. He also took the time to go over the owners manual, quick reference guide, and all the lights and buttons on the dash since the last car I purchased was in 2001. I had mention to Vin, that my previous car I purchased from my cousin who was a sales manager for a Honda dealership at the time and all I did was had to make a call to say this is the car I want and ask he when I wanted it. I will have to say for purchasing my second brand new car this experience was just a easy and painless. Also I work for car insurance company so I speak with a lot of different dealers daily and some are all about the commission. I can honestly say that is was nice to know that I was more then a commission to them and was treated like family just like when I purchased my previous car. Thank you for this painless process and look forward to purchasing another car from Pine Belt Subaru in the future. More

My wife and I were looking for a pre-owned car after the Hurricane claimed hers. I met Jason at a store and he had overheard us talking about our negative dealership experiences in the past, and offered hi Hurricane claimed hers. I met Jason at a store and he had overheard us talking about our negative dealership experiences in the past, and offered his services. My wife gave him a description of what she was looking for, not interested in etc. We stopped by the Subaru dealership a few days later, and Jason had a list of hand picked cars for us to take a look at! That really narrowed it down and made the process a lot easier. My wife, being very specific about her car, was not interested in the first two cars that we looked at. Jason had another idea - a car had come in earlier that day and was being cleaned up in the back. We decided to wait, and another associate Vin offered us Hot Chocolate and some fresh popped popping corn, movie theater style! After a brief wait, the car she was looking for pulled up, an Accord, which she owned before and loved it. Long and short, everything else went smoothly, the price was right (actually lower than what we expected to pay - don't tell them that though!) And we were in and out in around 2 hours. Overall, a great experience. More

Vin helped me get a great deal on a brand new 2013 forester. He explained the entire car top to bottom. The entire staff was very friendly and easy to work with. I will definitely be coming back here forester. He explained the entire car top to bottom. The entire staff was very friendly and easy to work with. I will definitely be coming back here for my next Subaru!! More

I traveled from CT to visit Pine Belt Subaru in Lakewood, NJ. Jim Pfister kindly greeted me when I walked in and was very helpful and patient with helping me test drive three cars. He was not pushy and was NJ. Jim Pfister kindly greeted me when I walked in and was very helpful and patient with helping me test drive three cars. He was not pushy and was very well informed about the cars. Jamie Palazzo, who managed the financing, was straightforward and easy to deal with. Overall, I was very pleased with my experience at the dealership. It was my first experience buying a car so I was skeptical at first. To fill in more of the details, I had been searching for a specific CPO car and through cars.com I had found a great Outback with low miles at Pine Belt. I had called in to the dealership and spoke to both Ephram and Lisa. Ephram helped me one day and was very helpful. The next day when I called, Ephram was out but Lisa was kind to help answer any question I had. I decided that it would be worth the trip to see the car. However, the car that I had driven almost 4 hours to see was a disappointment. It had a significant amount of dings and it had been a smoking car. I am sure it would still be a good car for somebody but it wasn't for me. Over the phone, I had specifically asked if the car had been smoked in. Lisa said that she would get back to me about that but never did. Perhaps she just forgot but this was a important consideration for me. I also wish she had been more upfront about the dings on the car. That is my only complaint. Had the experience ended there, I would have been disappointed because of my long trip but Jim and Jamie worked hard to find a great car that worked well for me. I settled on a CPO 2013 Outback with low miles for a reasonable price. They seemed to have a good supply of CPO cars. Scott, who helped me with the paperwork, was very friendly and quick. I would surely recommend this dealership to a friend. Thanks to all. Good luck! Mac More

We mentioned during the test drive that the heater blower was not working properly. Before we even got into the truck, we were told that they go over all used vehicles completely and replace or repair whate was not working properly. Before we even got into the truck, we were told that they go over all used vehicles completely and replace or repair whatever is needed before the vehicle gets sold. This comes with a charge to the buyer of $795. We were told by our salesman that he would have it looked at again. We were told during the time we waited to purchase the truck that they would NOT look at it again, as it had already been done. We purchased the truck because it was exactly what we were looking for, however, we think that the blower should be checked out since we are paying for the service. More