Pine Belt Subaru

used car This was the letter I sent: This was the letter I sent: August 27, 2014 Dear Mr. Palazzo, I am writing to you to complain about the 2005 Subaru Forrester XS I bought from your dealership about a month ago. The first mechanical issue occurred about two weeks ago, the resonator pipe gave out on us; the rust was so bad that it made a big hole on the pipeline so I had to buy a new one to replace it. Then 3 days ago another mechanical problem occurred; the check engine light came on, P0302, cylinder 2 misfire detected. As of this writing, I have not had the chance to have the car looked at by a mechanic since I know this is going to cost me a lot of money, so this car is sitting on my driveway. I haven’t even paid for my first month’s due and all of these problems have occurred already. I am so disappointed and frustrated that your dealership sold me a car as my wife calls it, a “lemon.” I let go of the fact that even the tires were 50% on its thread life, scrapes on the rear bumper and the fact that it had a collision history. This was because I trusted that this dealership would sell only top notch quality used car. Bill Taylor even stated that this dealership sells only quality cars and that whenever a vehicle is not up to par to this Subaru dealership standards, “they end up in auctions.” (He mentioned that because Bill Brand and I tried to find the red Subaru car that was sitting on the lot when I went there which ended up being sent to the auction as per Bill Taylor). Even your website mentioned the same thing as what Bill Taylor and Bill Brand said during my visit, that: “At our greater Lakewood new and used Subaru dealership your satisfaction is our primary concern. With a knowledgeable sales team, large inventory and everyday low prices, Pine Belt Subaru is your connection for a QUALITY, stylish and RELIABLE new or USED car by Subaru. At Pine Belt Subaru, we proudly serve customers from Belmar, Howell and Neptune, NJ, and we would like to have the opportunity to earn your business.” It even added, “Get a WELL MAINTAINED, competitively-priced, USED Subaru in Lakewood at Pine Belt Subaru. Our auto technician PERFORMS A DETAILED INSPECTION ON EVERY USED CAR, truck, SUV and van at our Subaru dealership.” I went to your dealership because of the rave reviews I saw from your website from people that just like me, wanted top notch superior used cars. I understand that when I bought this car, I bought it “as is.” But like what I mentioned above, I had faith that buying from your dealership would give me a QUALITY used car. I did my research on this car and would have bought the warranty if the head gaskets were covered by it since this was what appears to be a fairly common issue with this car. I did mention it to both Bill Taylor and Bill Brand that an asterisk on the bottom of the warranty documents that was given to me said, that cars with over 100,000 + miles are not covered by it. I don’t expect a used car to be equal to a new car, but I didn't envision that driving just over 1500 miles and almost a month after buying it, these issues would be appearing. I am hoping that you will rectify the current issue with no cost to me. But if not, then I will be sending a formal complaint to the Better Business Bureau. Sincerely, WiL A. As of today,9/20/14, I have not received response from any of them; I sent a complaint to the BBB today as well. More

Giant waste of time I had a lengthy email correspondence with Erin in the internet Department regarding a 2014 Subaru XV Crosstrek. I let her know it was a 2 hour drive t I had a lengthy email correspondence with Erin in the internet Department regarding a 2014 Subaru XV Crosstrek. I let her know it was a 2 hour drive to get to her dealership and I was not going to come unless the deal was worth it. I was informed that the posted price was $25,356. The manager would be able to discuss further discounts. That additional discount ended up being ZERO. Their price was $600 more than comparable dealers. Next came the trade in. I specifically asked for the Galves values knowing they would offer wholesale trade in value. She refused to send it (That should have been a clue). They referred me to the KBB website which showed a $9,500 trade in value. The car needed a $250 windshield so I informed her I would be looking for a $9,000 trade in value. She said that they were in that range. She was offered $8,350 which was less than the listed value for a car in ROUGH condition. The car is in far from rough condition. Then came the financing. They offered a rate 0.5% ABOVE what other dealers were offering. The finance manager was unwilling to even try to get a better rate and provided a reply that "You can get your own financing". Why go to a dealership then? All in all their net price would have ended up being $1500 MORE than comparable dealers. Not to mention 6 hours of wasted time. More

Got ripped off and didn't realize it I was told I could only get the financing I needed if I took the extended warranty and gap coverage. And they also raised the price on the car 2000 do I was told I could only get the financing I needed if I took the extended warranty and gap coverage. And they also raised the price on the car 2000 dollars over the sticker and I didn't realize it until 3 months down the road. Generally they are just not trustworthy. More