Pine Belt Subaru

Opion I find them to be courteous, honest & trustworthy. Matt is extremely knowledgeable & patient. He explained until I understood. I feel he looked out I find them to be courteous, honest & trustworthy. Matt is extremely knowledgeable & patient. He explained until I understood. I feel he looked out for my interest. More

You aske, and so you shall have it - my feedback You asked, and so you shall have it – my feedback. I haven’t had occasion to purchase an automobile from a dealership for decades, and I continue to You asked, and so you shall have it – my feedback. I haven’t had occasion to purchase an automobile from a dealership for decades, and I continue to struggle with several realizations: standard autos are unavailable, the cost of reliable, lightly used vehicles is high, and technology and sophistication, the bells and whistles of cars of this century are quite sophisticated. Upon arrival, a chorus of men who were eager to assist greeted and welcomed me – I did not note any women, however, there were women in the cashier’s area. Matt Mazza, presented himself most prominently, and was gracious and charming in his reaction to my reference of his resemblance to Jason Bateman – evidently this is a common reference. Matt was informative, attentive – a good listener and exhibited positive non-verbal communication behaviors. He made a warm introduction to Scott Neal, who also welcomed and encouraged questions. Matt was a popular sales person and had several customers he attended simultaneously. I drove two autos, the Forester and the Crosstrek – I appreciated the opportunity to drive unaccompanied. I am certain that courtesy allowed me to test drive with confidence and comfort - thank you. The dealership was clean and comfortable with a cozy maintenance lounge in the back. Coffee and other beverages were available and offered. Even pizza was served. I enjoyed an apple. I found the contractual paper signing process rather disquieting. Mr. Friedman (?) did his job well, putting the fear of God into me regarding the costs of repair, noting that everything is electronic in these vehicles, that the transmission or air conditioning could go, and he spouted costs into the thousands of dollars for repair. I tried to point out at 25 thousand miles, the car was barely broken in – he insisted. While I phoned a friend for assistance, I nonetheless succumbed and purchased both the extended warrantee and gap insurance. Having companion support would have allowed me to feel less pressure and act less reactionary. I am resigned - I made the best decision I could, with the information at hand, and I trust over the long run, such will serve me. Oscar (if memory serves), the insurance agent was pleasant and patient as we called my agent, who is also a close friend of mine, at home (her office closes at noon on Saturdays). That process was efficient and the required paperwork completed and received in no time. I had to ask for the Carfax report as well as the breakdown of fees, and it appears I did not note the cost for the Universal Security Guard. The car while cleaned, smelled toxic, and the passenger side visor was covered in what appeared to be makeup. Fortunately, I was able to remove the stains. There seem to be other dingy shadows on that same side. The car was nearly empty of gas, or so I believed. There were two bars and then one as I drove on the Parkway. In a panic I exited. I learned later, that there is a feature that tells you how far one bar lasts. Most who hear this part of my experienced are surprised the car was not filled up at purchase. As we did not do a walk-around prior to the final sale, I noted on day three (day two the car sat in the garage), two small dimples on the passenger side – it would have been nice if they had been remedied. I fear rusting, etc. I received the lowest trade in value for my car, $100, another dealership offered $300, but that may have simply been bait. I realize my car had little value, but that was the lowest offer. The after purchase was selfie was a modern, social media touch. I haven’t seen Matt’s FB page, but he must have a collection – he is an astute sales person. The Miskin’s, Megan and Sam, referred me to the dealership, and in particular to work with Ian Giroux– they have earned their referral commission/bonus. I have a safe, reliable vehicle, and I have learned much in this process. I appreciate the opportunity to share my experience, thank you. Laura F. Rickards More

New family car With a new baby, we needed a family car that would fit us and all the baby gear. Our salesman was great, super friendly and shared that he had 4 kids With a new baby, we needed a family car that would fit us and all the baby gear. Our salesman was great, super friendly and shared that he had 4 kids himself so he understood what we needed. More

Great experience I had a great experience with Roy at Pine Belt Subaru. He was helpful, knowledgeable, and honest. I am enjoying my new Impreza! Thanks Roy! I had a great experience with Roy at Pine Belt Subaru. He was helpful, knowledgeable, and honest. I am enjoying my new Impreza! Thanks Roy! More

Excellent service and professionalism. From the moment we stepped into the dealership Roy came up to us and welcomed us. We felt comfortable, no pressure whatsoever. He answered all o From the moment we stepped into the dealership Roy came up to us and welcomed us. We felt comfortable, no pressure whatsoever. He answered all of our questions and the most important thing he worked with us according to our budget. Overall Roy was very helpful through the whole process of buying our brand new leased car 2018. We are very very happy for it. keep up the good work Roy. More

Excellent We all know how stressful buying a car can be. What a pleasure it was to work with Matt our salesman and the staff at Pine Belt. They really made buyi We all know how stressful buying a car can be. What a pleasure it was to work with Matt our salesman and the staff at Pine Belt. They really made buying a car a pleasurable experience!! More

Great buying experience Matt and the team at Pine Belt Subaru gave me a very pleasant buying experience. I got a great deal on my new car, great value on my trade-in, and a g Matt and the team at Pine Belt Subaru gave me a very pleasant buying experience. I got a great deal on my new car, great value on my trade-in, and a great rate on my auto loan. They worked with me to get the numbers i wanted and were very patient with my limited schedule to be able to come in to the dealer due to my job. My mother got her new Subaru from Pine Belt, I got mine there, and i will definitely recommend them to anyone I know who's in the market themselves. More

Best car buying experience I came to pine belt Subaru in the winter just to look at cars. I wasn't sure what I wanted yet and definitely wasn't ready to buy. I met Ian (Iggy) I came to pine belt Subaru in the winter just to look at cars. I wasn't sure what I wanted yet and definitely wasn't ready to buy. I met Ian (Iggy) at this time. He was awesome and showed me my options. I wasn't pressured into getting anything right away. He asked me what was important in a car I would purchase and told me he would be on the look out for something that fit my needs. I came back a couple of months later and Iggy worked with me until I found the car I wanted. I've had nothing but good experiences coming to Pinebelt. Iggy helped me every step of the way. More

Panda! Iggy & Mike were great! This is my 12th car and I’m mad I waited this long to get into a Subaru! They went to bat for my wife & I until we got the car Iggy & Mike were great! This is my 12th car and I’m mad I waited this long to get into a Subaru! They went to bat for my wife & I until we got the car we wanted. Feels like we gained a couple of friends along with our car! More

Great experience! This is the first interaction I've had with a car dealership where I felt in control the entire time and was encouraged to ask questions to alleviate This is the first interaction I've had with a car dealership where I felt in control the entire time and was encouraged to ask questions to alleviate any concerns. Both Ryan Concord and Matt Mazza were great with assisting me with everything I needed and answered every question I threw at them. Matt went above and beyond to help and I can definitely see myself going back to him in the future. I highly recommend working with Ryan and Matt if you want a painless, hassle free process. More