Pine Belt Subaru

PLEASANT EXPERIENCE! I picked my sales consultant Matt Mazza based on the numerous positive comments on this website. I had a nice conversation with Matt on the phone tell I picked my sales consultant Matt Mazza based on the numerous positive comments on this website. I had a nice conversation with Matt on the phone telling him about the type of new Legacy I was interested in. I told him about the internet price I received from the dealership and told me to bring it in and they would honor it. He was friendly and informative over the phone and made me feel at ease. Living 30 miles away I took a chance and met Matt yesterday along with my wife as per our appt. made over the phone. Matt was prepared for our visit and had the vehicle in front of the dealership waiting for our test drive. I appreciated this and being it was a Sat. they were very busy. Matt took the time to explain all the features on our test drive and never rushed us. I was very impressed by his knowledge and he knew the exact car I wanted. He honored the very low internet price and we came to an agreeable price on my 5 year old Legacy trade in making the deal possible. Matt never pressured us to buy the vehicle which we truly appreciated. I would definitely recommend Matt and this dealership, it was worth the trip! Sincerely, Larry S. More

purchase new car We were looking for certain options in the car that we wanted, they went out of their way to find what we wanted and keep it in the cost range we cou We were looking for certain options in the car that we wanted, they went out of their way to find what we wanted and keep it in the cost range we could afford. More

Customer Service Focused I recently bought a new Subaru Legacy from Pine Belt and will definitely return for my next purchase. Jim Pfister my sales associate was a pleasure t I recently bought a new Subaru Legacy from Pine Belt and will definitely return for my next purchase. Jim Pfister my sales associate was a pleasure to deal with and very knowledgeable about the Subaru Brand. I never felt pressured to purchase the vehicle, which made this experience enjoyable. Scott Cersosimo handled all the paperwork and financing. It was such a smooth and effortless process that can definitely be attributed to his positivity and care for the customer. After purchasing the car, I did have a small issue that was immediately handled by the General Manager Jamie Palazzo. It was refreshing to see a manager who cared for the customer experience and took pride in his work. He listened to the issue at hand and took the necessary steps to insure I was happy and that the issue was resolved. This care was reflected throughout his entire staff at Pine Belt. What a pleasant experience! More

Worst service experience I've ever had Bought my new Forester in August,. since day one the Bluetooth wouldn't work. Been in and out of the service department several times. On Jan. 20th I Bought my new Forester in August,. since day one the Bluetooth wouldn't work. Been in and out of the service department several times. On Jan. 20th I left it there one more time. The car was there all day Tuesday...Wednesday and Thursday.Late Thursday afternoon the service manager left message that they re-programed the Bluetooth and if it didn't work than I needed to re-program my phone. When I picked up the car the Bluetooth didn't work. The strange thing is that when I got into the loaner they gave me I paired the phone and everything worked fine. Now I'm told that I will just have to live with it. I guess they are just interested in selling cars. More

very bad experience This is a truthful review you can take it at what it's worth. I will tell you that the salesman have no say whats so ever. The final decision comes fr This is a truthful review you can take it at what it's worth. I will tell you that the salesman have no say whats so ever. The final decision comes from the general manager who's name is Jamie. I worked out a long negotiation process on a used vehicle. The asking price was online for 12999.00. The description of the vehicle was not correct online. I explained to my salesman Paul that because the vehicle was missing items such as a spare tire, spare rim, tire mount for the rim and tire I would put an offer in at 11,000.00. General Manager Jamie like I said makes the final call on all negotiations. He counter offered at 11,600.00. We finally agreed to a price of 11,300.00. I asked if I could take the vehicle to my personal mechanic and he agreed. My mechanic went thru the entire vehicle and found some items that need to be repaired. I gave the list to my salesman Paul. The vehicle needed a drive shaft and front upper ball joint, has a frozen tire sensor and a few other items such as a leaky radiator cap and blown out marking bulbs and a front headlight that was not working. I told Paul about the front headlight not working when I took it for a test drive a week earlier but Jamie decided a front headlight is not important. I returned to Pine Belt Subaru and gave the list to my salesman Paul from my mechanic. I told Paul the additional cost for parts and labor would be around 1000.00. They dropped the price down from 11,300.00 to 11,000.00 that's 300.00. we agreed to the price of 11,000.00 I put a 500.00 deposit down and told the I would come back the next day late in the afternoon and would pay cash. The next day I called and asked a simple question which I think is not something that would be out of the norm. I asked since it will be dark when I purchase the vehicle could you please put a bulb in the front headlight so I could drive home safely. My salesman Paul said no you are buying the vehicle as is so we will not replace the front headlight bulb. I asked to speak to the General Manager Jamie and this is where it gets real bad. I inform Jamie that I will be in at 4:30 pm to purchase the vehicle could you have the parts department put a bulb in the front headlight so I could drive home safely in the dark. Jamie says to me no we will not put a bulb in the front headlight there is no more negotiating on this vehicle. I said to Jamie why would you let a vehicle that you know has only one headlight leave your lot at night after a sale. Jamie tells me if you don't want to drive the vehicle home and feel it's unsafe without a headlight We can call the whole deal off and we will refund your 500.00 dollars. I could not believe that Jamie was willing to cancel the deal we maid because he would not put a bulb in the headlight. I accepted Jamie's offer of cancelling the sale and getting my deposit back. I still can't believe that a dealership like Pine Belt would cancel a cash deal that was made on one of there used vehicle because the General Manager Jamie refused to put a bulb in a headlight. I am writing this so that everyone knows my story and it is 100 percent the truth. I wonder if the President of Pine Belt knows about this. I will try to find a way to let the owners know. More

These guys took care of me. I just started a new job and couldn't spend a whole lot of money but they made the Legacy I bought fit my budget. They were all friendly and gave me I just started a new job and couldn't spend a whole lot of money but they made the Legacy I bought fit my budget. They were all friendly and gave me a great deal. More

Great Car I purchased a 2015 Forester on June 30, 2015. Great car. Unfortunately it was totaled 6 weeks later. Because of the car and sales person Geo Padilla I I purchased a 2015 Forester on June 30, 2015. Great car. Unfortunately it was totaled 6 weeks later. Because of the car and sales person Geo Padilla I purchased the same vehicle. I financed my first Forester through my bank, but Scott Cersosimo got me a better rate. The car and sales staff are great, but the service department lacks honestly and is not professional. For that reason alone I don't know if I would every purchase a vehicle from this dealership. More

Terrible Service Department I purchased a 2015 Forester on June 30th......great car, no problems. When I bought the car in for my first FREE oil change everything was fine. On A I purchased a 2015 Forester on June 30th......great car, no problems. When I bought the car in for my first FREE oil change everything was fine. On Aug. 19 the car was totaled in a accident. Two weeks late I purchase the same car. When I bought that car in for it's first Free oil change I was charged $28.00 for tire rotation.....who rotates tires after 6000 miles. From day 1 I've have nothing but problems with the blue tooth. At first they told me it was my phone. That lie didn't work because it worked perfectly in the same car I purchased in June and my phone works fine in my other car. Than I was told that I would have to erase all my messages after every text......I told them that was unacceptable. The last visit lasted 4 hours and they still couldn't fix it. Than Thomas Pagano told me that he would be contacting the Subaru techs in Cherry Hill and he would be calling me back. After 9 days I called him and was told that they were not returning his calls. When I told him I was tired of being lied to and him not returning my calls he told me that there was nothing that could be done and I would have to live with it not working. I love the car but I will be taking it some where else for service. I will be sure not to recommend this dealership for service. More

Ownership vs. Lease This is my 3rd Forester from this dealership. I intended to swap my 2013 Forester for a 2015 but pricing the new vehicle and financing presented a pr This is my 3rd Forester from this dealership. I intended to swap my 2013 Forester for a 2015 but pricing the new vehicle and financing presented a problem. The deal was made when Dave Mitchell, sales mgr. explained the options and cost of financing the purchase of a new Forester versus the leasing of the vehicle for 3 years. With his explanation a lease agreement was executed. More

Friendly staff that got me approved with bad credit!! I had been searching for a new/used vehicle to replace my current car when i came across pine belt who had a 2013 Subaru Impreza 2.0i 5 speed manual. I had been searching for a new/used vehicle to replace my current car when i came across pine belt who had a 2013 Subaru Impreza 2.0i 5 speed manual. I had originally been in contact with Lisa Daly via email and phone. I went to the dealer to take a look at the car and was told to speak to Bill Taylor. Bill was very friendly and got me the keys to start inspecting the car while I waited for a salesperson to be free. What felt like only a few minutes passed and I met Matt Mazza who came off very friendly and knowledgeable about the vehicle. At first meeting a deal could not be struck based on my personal credit and down payment needed. The next day I contacted Matt who had gotten me a better deal on financing. I came into the dealer and felt welcomed. Scott Cersosimo handled the finance end of my deal and kept things light and explained everything very well. Overall had a great experience and based on that I will give their Service department the chance to earn my business. As far as sales, they won't have my business for (hopefully) a very long time but that is said in the best of terms because I believe in the longevity of Subaru. That being said they will be the first dealer I contact when I am in the market for a new, certified or used car. More