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Pine Belt Subaru
Lakewood, NJ
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Easy, Friendly, Positive Experience I came to this dealer because my lease with Volkswagen was up and went I went to Volkswagen they were very unfriendly. My mom recently leased a vehicl I came to this dealer because my lease with Volkswagen was up and went I went to Volkswagen they were very unfriendly. My mom recently leased a vehicle from Pine Belt Subaru and mentioned I should try them. I came in and Greg assisted me. I was nervous because getting a new car always creates anxiety and was a bit stressed about credit. Greg, Eric, and Scott were extremely helpful and friendly. They were able to get me into a brand new 2016 Subaru Forester and was able to keep the lease in my price range. The process was smooth, and all employees were extemely friendly. They even gave cookies and snacks! Overall, I could not be more pleased and look forward to seeing the team again in 3 years when my lease is up! Thank You to the entire team!! More
Worst car buying expierence ever!! Beware of this dealership, this is the worst car buying expierence I have ever had. The manager Eric is not to be trusted at all. Please just buy your Beware of this dealership, this is the worst car buying expierence I have ever had. The manager Eric is not to be trusted at all. Please just buy your car anywhere but Pinebelt you will save yourself a lot of money, and avoid the shady dealings of this dealership. More
Promised a car then didn't come through I went to Pine Belt Subaru with my son to look for a specific model of Subaru. My son was leaving for military training in a couple weeks so didnt h I went to Pine Belt Subaru with my son to look for a specific model of Subaru. My son was leaving for military training in a couple weeks so didnt have much time. The car he was looking for was not in stock, but the sales manager told us they could get the car he wanted in just a few days. When we questioned him about why he was so confident about that he said in all the years he'd been in the business there was only one time he couldn't get a vehicle. We gave them a $1000 deposit with the understanding that it was refundable if they didn't get the specific vehicle we discussed. Surprise, two days later they called and said they couldn't get the vehicle, but within a couple weeks they could get us another one. Needless to say we no longer trusted them and got our deposit back. The unfortunate part of all this was we lost out on a deal on another car at a different dealership. It wasnt my sons first choice, but he would have bought it as his second choice. It was sold by the time we went back. More
Great sales guys! These guys were awesome and very knowledgeable. Made the car buy experience painless and effortless. Jim even stayed late after closing to introduce These guys were awesome and very knowledgeable. Made the car buy experience painless and effortless. Jim even stayed late after closing to introduce me to the vehicle and help me set up the infotainment center. I highly recommend at least visiting these guys if you are in the market for a new Subaru. More
Great experience Hate the idea of car shopping but at Pine Belt I felt right at home. Jim Pfister was very patient with all my questions, Eric Cenname couldn't have be Hate the idea of car shopping but at Pine Belt I felt right at home. Jim Pfister was very patient with all my questions, Eric Cenname couldn't have been more helpful, and Scott Cersosimo was very professional and knowledgable. I would definitely recommend Pine Belt to family and friends. More
Hopkins Subaru Outback purchase Our experience with Pine Belt was extremely positive and we definitely would recommend them to our friends, and buy from them again in the future. Ma Our experience with Pine Belt was extremely positive and we definitely would recommend them to our friends, and buy from them again in the future. Matt Mazza was great to work with, and spent a lot of time going over the features of the car. It was great to work with a dealership seems to have integrity and once the deal was struck, the numbers and terms were solid. Picking up the car and finalizing the paperwork was faster than most other dealers we have dealt with - it was a pleasure not to kill an entire day finalizing the deal. More
Bad mechanic work they did a poor job replacing timing belt on 2002 outback, the I idler pulley went and belt broke wiped out the engine 4000 miles later. The kicker is they did a poor job replacing timing belt on 2002 outback, the I idler pulley went and belt broke wiped out the engine 4000 miles later. The kicker is they did the timing belt at 114,000 and at 216,000, both times they never replaced the Idler bearing, they had the records for the service on this car and they ignored good common sense, any good mechanic would have said better replace the idler pulley its the original, no they did not, blamed it on the car, this car was well maintained and always serviced at Subaru, Pine Belt/ They tool no responsibility for this and the car is destroyed, Do not take your car to this Butcher shop that only cares about the money. The service manager did not know what he is talking about and a smooth talker. More
SCAM. AVOID Their only goal is to get you to their office. DO NOT waste your time. Do NOT fall for their false advertisements on their website. On the website Their only goal is to get you to their office. DO NOT waste your time. Do NOT fall for their false advertisements on their website. On the website they say $2000 down, when you go to the office it becomes $4000. I got really excited when I first hear the deal. Disappointed. More
Classic bait and switch Pine Belt Subaru... My experience with this dealership started when I searched the internet for local lease deals on the Subaru Impreza. I've visite Pine Belt Subaru... My experience with this dealership started when I searched the internet for local lease deals on the Subaru Impreza. I've visited numerous dealerships and was actually about to sign a lease when I came across a "special" at Pine Belt Subaru listing a 5 door Impreza at $57 a month with only a $2,000 down payment and a $595 bank fee. Word of advice: if advertisements seem too good to be true, there's usually a good reason behind it. I began my communication with Pine Belt over live chat when I was assured that the down payment could be rolled into the 36 monthly payments, but the lease required an additional $2000 down due to being a new customer. This was definitely not mentioned anywhere, but putting $4595 down to achieve a $57 monthly lease was still a fantastic deal even when factoring in $607 for NY registration taxes. I was hassled to come in for a test drive, something I was cautious about doing due to the dealership being a solid hour's drive. Fast forward a few days and I receive a call from a salesman by the name of Ed, who offered to get me an exact quote on a lease prior to coming into the dealership. Firstly, I spent 3 days waiting on the salesman to obtain a quote for a lease which was advertised on their site. I was warned that this offer was only applicable to those with excellent credit and we agreed to move forward. I made it very clear at the start of the converation that I was only interested in persuing this lease if the advertised pricing was honored. Ed and I calculated that the monthly cost of the lease would equal to $201 if we rolled in taxes, bank fees, and the downpayment into 36 monthly payments. Sounds like a good deal no? Several hours later, Ed told me that the offer was for manual transmission cars and that I'm looking for an automatic. Under normal circumstances I'd agree to being mistaken, had the advertised "special" not stated that it is for an automatic Impreza... After wasting 3 days of my time convincing me to test drive the car, the salesman retracted the original offer going from $201 a month to $249. Reason? The car advertised is a hatchback... What the heck does that even mean? Yes, the lease advertises a hatchback Impreza for $57 a month with $4000 down. Yes, the advertised car has automatic transmission. And yes... the "special" is still being advertised on their website. Pine Belt Subaru uses misleading prices to reel potential buyers into their dealership only to pull a BAIT AND SWITCH by increasing the quoted amount by over 20%... More
good deal... bad follow-through Update 4/27 - original review below... Part of the paperwork process was discussed before the sale was agreed upon... that my wife (who resides at Update 4/27 - original review below... Part of the paperwork process was discussed before the sale was agreed upon... that my wife (who resides at a different address, and has her own separate insurance, would be the person the title and registration would be made out to. This was gone over with the team at PBS ad nauseam, to which myself, my wife and my in-laws were guaranteed it would get filed properly. Car gets insured fine, however when the paperwork was picked up at PBS my name is to whom the car was titled and registered to... thus causing a rather major annoyance. I have now waited and still have not had confirmation that the paperwork is done/fixed, am told WE have to pay for the error. The point of contact/person who filed the paperwork also keeps calling in regards to the wrong people/incident. If this gets resolved in the next day or so, I might consider ever doing business here again, I am just tired of this area's dealerships dropping the ball on paperwork. thankfully thus far my identity hasn't been stolen like it was at LG a few years ago. ------------------ I recently went with my wife's parents looking for a new Forester. After having been to several dealerships, Pine Belt actually had the trim and color my mother in law was searching for. We were approached by Ed (Edgardo Pagan). Ed provided a great test drive and actually knew a lot about the vehicles. His demeanor, as well as the rest of the staff's attitude put myself and my parents more at-ease. We decided against putting a deposit down, even after being offered to take an extended test drive (have the car over night), due to wanting to ensure finances were good for the price of the car. We came back about five days later, finding that the car my MIL wanted, had been sold a day or two before. Here's where the good experience comes in... After having several horrible experiences in the past with bait-and-switch tactics from a certain other big name here in NJ - I was just expecting to do a dealer swap (i had found cars nearby that would have worked). However, Ed and Robert took an interest in making a deal on an upgrade... going from a base 2.5i to the premium (in the particular color the MIL was looking for). I was hesitant, as they were not really looking for all the technology in that trim... but I had thought to print out truecar data on both the base and the premium model. After a little back and forth (nothing painful at all) Robert came back with a shockingly great deal on the premium car, and I was shocked to see it was well below the estimate that truecar even offered in NJ,DE, and PA lots... After a few small discussions with my in-laws we decided that it was a far better deal, and one that could not be passed up. My wife's parents LOVE the car - which says a lot since my wife's father has always been an american car person, specifically ford... and loves the car the longer he owns it, between the technology/safety/ride comfort he's now a huge fan. I am personally a big fan of how PB's staff here treats customers, Ed is a true PLEASURE to work with, and even my least favorite people on the lot - finance and sales managers... were INCREDIBLY helpful and honestly nice. This was pretty much the first time that the true car sheets were put away within minutes, and certainly the first time that I was not inclined to get up and walk out (helped or directly purchased 4 new cars in the past 3 years for various family). The finances and contacts were handled by Bill, another amazingly friendly and no-pressure team member. Looking forward to doing more business with these guys in the future. TL/DR (too long-didn't read) Found the color and trim the wife's parents wanted, it got sold because we didn't put a deposit down. Ended up with far more car than expected, for less than we could have hoped, and ended up meeting some of the nicest sales and finance i've delt with. Car is great, parents are in love with the car... and I didn't feel like jumping in front of a train or bathing in bleach for once after dealing with a sales guy. More