Pine Belt Subaru

very bad experience This is a truthful review you can take it at what it's worth. I will tell you that the salesman have no say whats so ever. The final decision comes fr This is a truthful review you can take it at what it's worth. I will tell you that the salesman have no say whats so ever. The final decision comes from the general manager who's name is Jamie. I worked out a long negotiation process on a used vehicle. The asking price was online for 12999.00. The description of the vehicle was not correct online. I explained to my salesman Paul that because the vehicle was missing items such as a spare tire, spare rim, tire mount for the rim and tire I would put an offer in at 11,000.00. General Manager Jamie like I said makes the final call on all negotiations. He counter offered at 11,600.00. We finally agreed to a price of 11,300.00. I asked if I could take the vehicle to my personal mechanic and he agreed. My mechanic went thru the entire vehicle and found some items that need to be repaired. I gave the list to my salesman Paul. The vehicle needed a drive shaft and front upper ball joint, has a frozen tire sensor and a few other items such as a leaky radiator cap and blown out marking bulbs and a front headlight that was not working. I told Paul about the front headlight not working when I took it for a test drive a week earlier but Jamie decided a front headlight is not important. I returned to Pine Belt Subaru and gave the list to my salesman Paul from my mechanic. I told Paul the additional cost for parts and labor would be around 1000.00. They dropped the price down from 11,300.00 to 11,000.00 that's 300.00. we agreed to the price of 11,000.00 I put a 500.00 deposit down and told the I would come back the next day late in the afternoon and would pay cash. The next day I called and asked a simple question which I think is not something that would be out of the norm. I asked since it will be dark when I purchase the vehicle could you please put a bulb in the front headlight so I could drive home safely. My salesman Paul said no you are buying the vehicle as is so we will not replace the front headlight bulb. I asked to speak to the General Manager Jamie and this is where it gets real bad. I inform Jamie that I will be in at 4:30 pm to purchase the vehicle could you have the parts department put a bulb in the front headlight so I could drive home safely in the dark. Jamie says to me no we will not put a bulb in the front headlight there is no more negotiating on this vehicle. I said to Jamie why would you let a vehicle that you know has only one headlight leave your lot at night after a sale. Jamie tells me if you don't want to drive the vehicle home and feel it's unsafe without a headlight We can call the whole deal off and we will refund your 500.00 dollars. I could not believe that Jamie was willing to cancel the deal we maid because he would not put a bulb in the headlight. I accepted Jamie's offer of cancelling the sale and getting my deposit back. I still can't believe that a dealership like Pine Belt would cancel a cash deal that was made on one of there used vehicle because the General Manager Jamie refused to put a bulb in a headlight. I am writing this so that everyone knows my story and it is 100 percent the truth. I wonder if the President of Pine Belt knows about this. I will try to find a way to let the owners know. More

These guys took care of me. I just started a new job and couldn't spend a whole lot of money but they made the Legacy I bought fit my budget. They were all friendly and gave me I just started a new job and couldn't spend a whole lot of money but they made the Legacy I bought fit my budget. They were all friendly and gave me a great deal. More

Terrible Service Department I purchased a 2015 Forester on June 30th......great car, no problems. When I bought the car in for my first FREE oil change everything was fine. On A I purchased a 2015 Forester on June 30th......great car, no problems. When I bought the car in for my first FREE oil change everything was fine. On Aug. 19 the car was totaled in a accident. Two weeks late I purchase the same car. When I bought that car in for it's first Free oil change I was charged $28.00 for tire rotation.....who rotates tires after 6000 miles. From day 1 I've have nothing but problems with the blue tooth. At first they told me it was my phone. That lie didn't work because it worked perfectly in the same car I purchased in June and my phone works fine in my other car. Than I was told that I would have to erase all my messages after every text......I told them that was unacceptable. The last visit lasted 4 hours and they still couldn't fix it. Than Thomas Pagano told me that he would be contacting the Subaru techs in Cherry Hill and he would be calling me back. After 9 days I called him and was told that they were not returning his calls. When I told him I was tired of being lied to and him not returning my calls he told me that there was nothing that could be done and I would have to live with it not working. I love the car but I will be taking it some where else for service. I will be sure not to recommend this dealership for service. More

Great Car I purchased a 2015 Forester on June 30, 2015. Great car. Unfortunately it was totaled 6 weeks later. Because of the car and sales person Geo Padilla I I purchased a 2015 Forester on June 30, 2015. Great car. Unfortunately it was totaled 6 weeks later. Because of the car and sales person Geo Padilla I purchased the same vehicle. I financed my first Forester through my bank, but Scott Cersosimo got me a better rate. The car and sales staff are great, but the service department lacks honestly and is not professional. For that reason alone I don't know if I would every purchase a vehicle from this dealership. More

Ownership vs. Lease This is my 3rd Forester from this dealership. I intended to swap my 2013 Forester for a 2015 but pricing the new vehicle and financing presented a pr This is my 3rd Forester from this dealership. I intended to swap my 2013 Forester for a 2015 but pricing the new vehicle and financing presented a problem. The deal was made when Dave Mitchell, sales mgr. explained the options and cost of financing the purchase of a new Forester versus the leasing of the vehicle for 3 years. With his explanation a lease agreement was executed. More

Friendly staff that got me approved with bad credit!! I had been searching for a new/used vehicle to replace my current car when i came across pine belt who had a 2013 Subaru Impreza 2.0i 5 speed manual. I had been searching for a new/used vehicle to replace my current car when i came across pine belt who had a 2013 Subaru Impreza 2.0i 5 speed manual. I had originally been in contact with Lisa Daly via email and phone. I went to the dealer to take a look at the car and was told to speak to Bill Taylor. Bill was very friendly and got me the keys to start inspecting the car while I waited for a salesperson to be free. What felt like only a few minutes passed and I met Matt Mazza who came off very friendly and knowledgeable about the vehicle. At first meeting a deal could not be struck based on my personal credit and down payment needed. The next day I contacted Matt who had gotten me a better deal on financing. I came into the dealer and felt welcomed. Scott Cersosimo handled the finance end of my deal and kept things light and explained everything very well. Overall had a great experience and based on that I will give their Service department the chance to earn my business. As far as sales, they won't have my business for (hopefully) a very long time but that is said in the best of terms because I believe in the longevity of Subaru. That being said they will be the first dealer I contact when I am in the market for a new, certified or used car. More

Fantastic Experience at Pinebelt Subaru I purchased a 2014 Subaru Crosstrek from Pinebelt Subaru about two weeks ago. Not only do I love my new car, but my experience at Pinebelt was one of I purchased a 2014 Subaru Crosstrek from Pinebelt Subaru about two weeks ago. Not only do I love my new car, but my experience at Pinebelt was one of the most positive buying experiences I've ever had at a car dealership. I'm someone who usually despises the car buying process - definitely not fond of haggling or the typical shenanigans. This is also the first time I've ever ventured into a car dealership alone, without dragging along my husband or male companion for support. From start to finish, I was treated with the utmost respect. My salesperson, Matt Mazza, was very informative and provided the full rundown of technical specs about Subaru's in general, in particular the Crosstrek. He answered all of my MANY questions and accompanied me on a test drive. Even price negotiations went smoothly. I'm a numbers person, so I came prepared with a solid idea of what I wanted to spend, how much I needed on my trade-in, and what I could afford to finance. Matt worked with me and there was reasonable give & take on both sides until a deal was made. I couldn't be happier with my purchase, how I was treated, and the price I paid. Bill in the Finance department was also very helpful, pleasant and personable. Overall, my entire experience at Pinebelt surpassed any expectations I previously had. I highly recommend this dealership! More

Excellent Experience We visited the dealership to buy a Crosstrek. We were met immediately by Jim who took us on a lengthy test drive - which was appreciated because we c We visited the dealership to buy a Crosstrek. We were met immediately by Jim who took us on a lengthy test drive - which was appreciated because we could really get a handle for how the car drives. They were completely accommodating, something we are not used to at dealerships. We've had some bad experiences but this one was the complete opposite. They even sent us out to dinner on their dime while they got the car ready. The manager Jamie went out of his way to get the color my wife wanted and surprised her with it when it was ready. She was elated. We will definitely be back when we're ready for a new car! We highly recommend this dealership. It is staffed by people who actually care about making you happy and completely satisfied with your experience. More

Great Car Buying Experience at Pine Belt Subaru After visiting another local Subaru dealership that was not very helpful we found Pine Belt Subaru. David Walter listened to us and helped us find th After visiting another local Subaru dealership that was not very helpful we found Pine Belt Subaru. David Walter listened to us and helped us find the right car to meet our needs. He was very knowledgeable in all the cars he showed us. Not only was David a great salesman but the entire staff was friendly and very welcoming. We are so happy to have found Pine Belt Subaru and love our new 2014 Subaru Legacy. Thank you David and Pine Belt Subaru. More